Two stars. Let me start by saying, this place was great! I acquired a brand new, mint condition Fender electric guitar with a hard case. I had no use for the instrument, and decided to sell. I believe I brought the guitar in around March of this year. The guitar sold by May. Appraised at $1,200.00 I was given my options for selling on consignment, and also an in-store or online option. The staff were fantastic! Incredibly knowledgeable and the whole transaction was quick and pleasant!
Why 2 stars? ... here we go!
I mentioned the guitar had been sold, I filled out a form with my personal information on it and the amounts I could receive were explained to me. If the guitar sells, we will contact you, and will have a check ready! - AWESOME!
Well, it is now December. I was sitting around thinking maybe I should go pick up that guitar, maybe I can sell it through the yard sale groups or a music store location closer to my home. I called to ask about the guitar, and was informed that it was sold. As happy as I was to hear it had been sold, and I have money waiting for me in time for Christmas, I was equally as agitated to find out the guitar had been sold for months now. I was never contacted, not by email, phone, post card. Nothing. Well, I try to keep my mood positive because, hey! '''Tis the season, right?
The young man I am on the phone with, he seems about as shocked as I am. He follows up by saying he is going to contact the owner and get back with me. The owner should be able to cut a check! Great!!! ..... I didn't hear anything from anyone, once again.
This was Thursday, I figure, maybe he didn't get ahold of the owner, maybe the owner needed another day to cut a check. Friday passes, I hear nothing.
Today is Saturday. I call, and the young man who answers the phone sounds just as in shock as the previous man. I explain the guitar sold back in May, I again am told, I will give the owner a call and will get back with you, you should have definitely had this money already. I said yes, that's exactly what the other guy I spoke with Thursday said. Yet, I've still not heard anything from anyone.
So now, I wait.
The store itself is wonderful, and my guitar sold quickly. That earns 5 stars in my book. The fact that it sold, I wasn't contacted, I called, never heard back. Gave some time between making another call, and am still getting a run around- brings my 5 star rating down to 2. It's a good thing this man/woman hires great people, their review is hanging on their hard work! read more