1. Mutual Security Credit Union

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    Danbury, CT

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    Mutual Security Credit Union

    2.6 (8 reviews)
    Open 9:00 am - 4:30 pm

    Services - Mutual Security Credit Union

    Personal banking

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    Union Savings Bank

    Union Savings Bank

    (12 reviews)

    True, your money may be safe there, but only when you can actually access it. After having lived in…read morea large city and then moving to NWCT I was looking forward to slowing down a bit and enjoying a more relaxed, personal environment. But Union Savings is waaaay too laid back. Yes, they are nice at the branches, for the most part. I was denied notary services from the branch manager because she "didn't feel comfortable" signing the form as she "hadn't seen one of these particular forms before." So? It was a legal form. My biggest problem was that if I deposited any kind of check on a Friday, it wasn't available until the following Tuesday. If that Monday happened to be a holiday, funds were available the following Wednesday. Today I attempted to log in to my online banking account and I miss-typed my password three times. My account access was blocked and I was prompted to call customer service. Ok, that's cool, you are simply protecting me from fraud. But when I went to call customer service I was told, via a recording, that they do not hold Sunday hours. What would I do if my debit card was stolen? Wait until after the weekend to call? Tomorrow morning I will be closing my account with Union Savings and going back to the big, bad (yet proficient-at-their-jobs!) BOA

    Have had to call them or go to a physical location for besides transferring money or depositing…read morepaychecks, alongside constant issues with their app.

    Wells Fargo Bank

    Wells Fargo Bank

    (2 reviews)

    Edwin Q I have always found Wells Fargo representative to be…read morepleasant and helpful. I make sure I treat them with respect. I'm curious Barbara R Said her father work's with Well's Fargo but her father as her to do the exchange! That makes no sense. I can't imagine they had that much money to exchange.

    I find this bank to have the WORST customer service. I am currently battling stage 3 breast cancer…read more I am too ill to work. Being that I haven't any income, I closed my bank accounts. My parents were recently in London and they brought some currency back with them, which they gave to me to exchange for American dollars. My father is a stock broker for Wells Fargo. So, I decided to exchange the currency there. I called in advance to see what their policies were regarding this type of transaction. Because I don't have an account with this bank, I wanted to make sure that I'd have no problems once I got there. I live approximately 40 minutes (each way) from the bank. I was told that there was a $5 charge to exchange foreign currency. When I got there they asked for 2 photo ID's. I only have 1. The friend that drove me there offered up their 2 photo ID's. They refused to except them. A complete stranger witnessed this frustrating situation and offered to do the transaction for me. The bank manager refused to allow me this man's help. This bank was wholly uncooperative. It wasn't as if I were making a withdrawal. They could've easily accepted the help that I was being offered by one of their customers. This perfect stranger wound up taking me to Bank of America where they did the transaction without any issue. If it were not for the kindness of a complete stranger, I would've wasted 2 hours of my day that afternoon. He wound up having to deposit the currency into his account and making a withdrawal for me. He did this because he was outraged by what he had witnessed at Wells Fargo. He found their treatment of me appalling. He told me that he was planning on closing his account with them because of this incident. This isn't my 1st bad experience with WF, but it will be the last. I will never attempt to do business with them again. I posted an accounting of what happened on Facebook and the comment thread quickly filled up with other's who had complaints about this bank. Do yourself a favor, take your business elsewhere.

    Mutual Security Credit Union - banks - Updated September 2026

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