I had a very frustrating experience at the TD Bank branch on 1247 Main Street in Watertown, CT…read more I visited the branch to obtain a cashier's check for a large amount. The funds involved had a clear and documented electronic history. The money had previously been withdrawn from my account, later returned, and additional funds were deposited, all through traceable transactions reflected in my account records. Despite the documented transaction history, I was subjected to extensive questioning regarding my own funds. After what felt like an interrogation, and discriminatory practices, Branch Manager Lorena Xhuti ultimately refused to issue the cashier's check. I was not given an explanation that justified the refusal, especially considering the clear electronic trail associated with the funds. What made the situation even more confusing was that I subsequently visited the TD Bank branch on West Main Street in Waterbury. The staff there reviewed the transaction, treated me professionally, and issued the cashier's check without issue. The difference in service between the two branches was striking. My concern is the lack of consistency in how customers are treated and how banking services are provided. If one branch can process a legitimate transaction without difficulty, customers should expect the same standards at another branch. The professionalism shown by the Waterbury branch only highlighted the disappointing experience I had in Watertown. I hope TD Bank reviews this matter and works toward ensuring consistent customer service, clear communication, and fair treatment across all of its branches.

The App doesn't work for check deposits and now the app has to be updated again but when you load…read morethe app it takes you back to the update page. It keeps returning back to the update page and now I can't access my account on my ipad. So, I go to contact support to get information on their web site and it's not available. I don't have hours to troubleshoot this lousy application to access my account.

I am not yet a customer but use their ATM and have exchanged bills on occasion when needed. All…read moreother banks in the area would NOT help me when I needed smaller denominations than what the machine issued. Webster has time and time again. Come 2026 I will be opening an account. Fantastic customer service.

Wish there were more stars I could give Harlo Luis at the Watertown branch. Great communication and…read morefollow up - helped me during a stressful time when I was given confusing information. THANK YOU so much Harlo for your help!

The team at FD Community Credit Union is amazing!…read more I worked with loan officer Jonathan Christofano for getting a motor vehicle loan secured. What an incredible job Jonathan did. The entire process was very easy, thorough, efficient, and smooth. Jonathan was punctual and very well prepared for my arrival at the office. I thought my appointment was going to take an hour or more but it only took 30 minutes, and of those 30 minutes I spent 15 minutes just chatting with Jonathan. He had me signed and completed in just 15 minutes! Jonathan answered all my questions and made this a very pleasurable experience. I HIGHLY recommend Jonathan Christofano and team at FD Community Credit Union! Thanks for all your hard work!

Jonathan Christofano, Loan Officer assited myself and my…read morepartner with a secured loan. The process was painless, clear transparen and by the third busi day money was rwady to be deposit into our FD creditiin union account !!! 5 Stars to you Jonathan!

11.16.25 This credit union is one of those gems. Any and all…read moreof the tellers are all nice and have always been kind. This is one of those neighborhood or town places where they always remember you. Most of the time by name but not always. You can't expect perfection. I had some papers that had to be notarized before being mailed out and they took care of it so quickly. They even made me copies. Even at a different bank I use the charge me for copies if I need them. This one was kind enough not to this most recent time. The tellers here seem to really like their job and the place they work at because it shows in their demeanor. Some of the banks i go to, the tellers seem to not want to be there or it looks like they don't like their job. Even when some of them here have had a less than stellar day or something going on in their lives they leave it at the door. Most of us don't want to deal with that. We all have our own things going on in our lives. Although it is nice to ask what's going on and listen from time to time to help someone vent and let their frustrations out. We just don't want to hear that or see that in their attitudes when we're doing business and here I've never experienced that. They're very professional, kind and wholesome people. I wish more bank or credit union employees were more like the ones they have here. They're located right off of Main Street right next to the post office. A slightly tight parking lot during busy times but it works the rest of the time without any issues.

Only made contact by driving into the lot I was late and sick. My Phone Call was very productive…read moreand all questions were answered Kindly and Informative to My Home Needs. Thank you Be Safe Be Kind and Smile.

I've been coming here for a few years and it is always delightful to the extent visiting a bank can…read morebe delightful. The people who work here are charming. They are also efficient and knowledgeable. There are some banks I won't do business with because I'm just so tired of the attitude of the people who work there. This bank branch is one that I go out of my way to visit.

Drive up window and parking lot available. Bank was very clean and updated. Tyler was very…read morefriendly. Then wait a little longer that I expected for not that many people in the bank. Overall a good experience.

Very helpful people, fast, courteous service. Great hours for working folks. I love banking here!read more

This bank and specifically this branch are the absolute worst. We just moved to town and needed a…read morenew bank. The account took two hours to set up. If I have gone to the bank or the ATM ten times nine they were having technical difficulties and I couldn't get my banking done. I've had a little better luck at the Waterbury branch but I shouldn't have to drive there too do my banking. I am going to have to find time to change banks because I can't keep doing this.