Had nothing but great experiences at Surterra FWB. Michael is always friendly and helpful…read more Pro: they are wayyyyy faster processing you in (even without a pre-order) than Truleive Destin. Con: they aren't taking credit cards so you'll either have to take cash out at a machine of your choosing (they have a machine but expect a 4 service charge) or you must use the CanPay app. Unfortunately using can pay you'll have to set it up, which takes 3-5 days to validate your account, so don't plan to use it if you haven't set it up and verified deposits) The con really isn't a big deal for me. I prefer their oil over Truleive, so it's no big deal.

I usually love going. Usually every one remembers me by name and it's always a pleasure to go in…read more There must be new management because I went in Friday and was treated terribly. She said she was the store manager. They have a policy to assist guests who ordered online first. I went in and only one person was behind the counter. There were two of us waiting It was not busy. Instead of helping those inline, they waited until people walked in and if they ordered online, they all went ahead of us. That's their policy, to help those that ordered online first. Finally, another guest asked if anyone else was working, she said, they are all in the back. When I questioned the policy, I was told that's their policy. I could have ordered online too, but chose to come in person. Why is the person that ordered online more important than the people who come in? The manager said I was being confrontational when I said that it kind of upset me that she kept calling people ahead of me that just walked in. Isn't my money as good as theirs? Plus, I took the time to come in, I could go anywhere, but I always loved going in and never treated so bad before. It honestly hurt my feelings because I didn't recognize anyone, and not the friendly experience as normal. And treated like a second class citizen. Hopefully management changes.

Stopped here to get some juice, prior to this we visited some other locations that didn't have as…read moremuch stock and didn't have what we were looking for. This place had allot of stock and it is very welcoming and super helpful. Would definitely recommend this place to anyone in the area and I would be coming back in the future.

This place is always open. Not 24Hrs but always open during the day. Staff is very friendly and…read morehelpful. More vape stuff than you can shake a stick at. Really helpful when I bought a new tank and mod.

A, so called, patient advocate forgot how to advocate for his patients. He put words in my mouth,…read morecalled me outside of my name, and gave me more anxiety, then I originally had. Needless to say, I left crying and heartbroken. The dispensary is supposed to be a HAPPY place. It has been for me, for 5 years, until now. I never thought it possible to have such an, unbelievably, negative experience. I pray that this person never makes another patient feel the way he made me feel. It's extremely unprofessional and disgusting behavior and you should be ashamed of yourself. Get these people some sensitivity training. We MATTER as patients and people. PERIOD.

So friendly. They will tell you about all the different strains and effects. Always steer me right…read more Prices are good. Location hours are great and open when I need to go. Never disappointed.

Omg the greatest store ever anything u need it's all here and the young man was very helpful with…read morehelping pick out something for my daughter in law me and my family will be backkkkk

Love the sage collection here! Service is always friendly! Had some structural damage recently but…read morestill fine to go into.

Very dissatisfied with my visit. Here's the thing... some of the patients that use a dispensers…read moreonly pick up once a month. We aren't children and we don't have the time, energy or inclination to come in multiple times a month. I don't do that at the pharmacy, why would I do that here. I've been visiting this establishment, once a month, since it opened. The employees taught me how to use my points and how to combine them for rewards. Today apparently everyone had been doing it wrong. It has been decided instead of honoring the precedent that they set and then state going forward we will use points differently, I was spoken to very rudely and unprofessionally. A fake acting, unprofessional ,rude manager intervened and made things worse. She made sure everyone heard her. The kind bud tender help me rework my order then the manager had it wrung incorrectly. When I pointed that out, I was called rude. The math was corrected and the manager threw my money back at me. The organization needs to understand you have patients, not " customers". You need to realize exactly what your purpose is. Your not a head shop.

Tabbitha was AMAZING! I came in, she greeted me and asking me if i was picking up or ordering, and…read moreshe came out with my online order within a minute! There was an amazing selection, and i got it at a great deal. Tabbitha has helped me a few times now, and each time is better than the last.

Wonderful experience all around - as usual! Kristen was super helpful and provided very valuable…read moreadvice - also great store deals. My go-to store every time!

So quick.! Super nice folks.Not a big hitter but quality seems excellent. Dont take tips, so thank…read moreyou so much instead

Just moved to the area so went to the first vape shop that popped up closes to where I live. Guy…read morebehind the counter was very helpful. I've already gone back and plan to keep going back. Their prices are very reasonable and well within the price range it should be.

*UPDATE* The shop…read morehas really come along after two months of good times and getting to know the vibe, the employees and the owner. It's hard sometimes to have a shop get what you prefer in terms of favored juice or even hardware but JIM's has really taken care of me and its customers. Do yourself a favor and stop by a few times and hang ou

The brand I use isnt normally sold at GNC so this is my only option but im not complaining. I did…read morean online pick up but browsed around first. There are tons of options with different price points.the staff is very knowledgeable. They have tons of drink options in the cooler which is perfect if youre wanting something new.

Thank you Store Manager CJ, you are the 1st VS team member to not hassle me unreasonably about…read moreprice matching. I've found many stores will just lie and say they don't or can't to improve profitability but it just keeps me from buying VS...I will go out of my way to pick up here.