I am writing to express my deep dissatisfaction with the service I received at the Auto Bell…read morelocation on South Boulevard. As a hard-working customer, I expect to receive the quality of service that I am paying for. I purchased the $41 premium car wash package, which is advertised as a thorough interior and exterior cleaning. However, the service I received fell far below acceptable standards. When the attendant (Charlie) informed me that my vehicle was ready, I decided to double-check the interior before leaving due to prior disappointing experiences. Upon inspection, I discovered that my car had not been properly vacuumed at all , debris and dirt were still clearly visible under the floor mats, the floors were dirty, and multiple interior surfaces had not been wiped down. Had I not checked, I would have driven away having paid full price for an incomplete service. I want to be clear that my concern is not about the age of the employees. Everyone starts somewhere, and young workers deserve opportunities. However, proper training, supervision, and quality control are essential especially when customers are paying premium prices. Customers should not have to inspect the work themselves to ensure that basic tasks were completed. I strongly encourage Auto Bell management to invest more in hands-on training, performance checks, and accountability for employees before releasing vehicles to customers. Practice vehicles, quality inspections, or supervisor sign-off could help ensure consistent service standards. At this time, my experience would merit no more than a two-star rating. I hope this feedback is taken seriously so that future customers receive the level of service that Auto Bell advertises and charges for. Sincerely, A Concerned Customer

The past few times I've gone to this location I've regretted it but the location is very convenient…read morefor me (I live in the Southpark area of Charlotte NC) but now I am totally done with Autobell. Today, I spent about $39 for a wash and interior cleaning and when checked out I decided to look inside the rear hatch (Honda Element). The frame around the hatch was totally filthy and obviously untouched. I pointed this out to the kid who was waiting to give me my keys and he said, "We don't wipe down cars that are that dirty." I WAS AGHAST !!! WHAT, YOU ONLY CLEAN CARS THAT AREN'T DIRTY ????? SO, the kid (probably still a kid, just said, "YES" that's right. The kid: "TAYLOR" his badge says gave me my keys and I drove off. I am STUNNED ! GOOD BYE AUTOBELL. !

Negatives: hard to see from the street and one way into, so you will have to turn around if you…read moremiss. And you cannot cut through from Ashley Rd. I did not see any complimentary tire shine here only window cleaner. Pros: Prices are the same, ample staff on sight, and clean towels to use.

Great addition to our neighborhood! This location is…read moreconvenient, organized, and very well managed. I had a slight issue, but the young manager handled it respectfully and to my satisfaction. Left with my car looking great!

Over a year later (riding thru 1 to 2 times a week) and I still run into friendly people every…read moretime. I also see a lot of the same faces, which makes me believe that there is a great work culture! Thanks to all the employees for being awesome!

Great experience. I came around 12 pm. on a Saturday and was not busy at all. Got to throw away a…read morelot of my trash and go into the wash for an express wash. All the employees were super friendly and efficient. I'm definitely coming back when I'm in the area.

Washed twice this week with all the pollen. The hand wash experience is exceptional. Team is very…read morefriendly; thorough cleaning; and like half the cost elsewhere. One of the managers graciously welcomed me and asked any areas to focus on (three kids so crumbs in the way back!). You can show up whenever but booking appointments online makes easy to schedule into the week. We love it.

My initial experience with Dilworth was disappointing. I paid $91.00 with additional tip for a…read morebasic exterior & interior cleaning of a SUV. I returned the next day bc the windshield and cargo compartment were not cleaned. The gentleman who greeted me found the interior cleaning of my vehicle unacceptable and attempted to rectify the issue. A couple of days later, I was searching under the front seat as I dropped my keys. I discovered this area wasn't vacuumed. Not sure why an individual cleaned my vehicle when I clearly requested a team to perform the service.

This was a cool spot for a quick wash. I gotta say it didn't fully clean the outside of my car…read morethough. There was still a bunch of dirt on the sides and such. But it was super dirty to begin with, so maybe that's why. The folks who work there were hustling though and I appreciated that. The wash was quick and I liked having the option to vacuum out my car for free after the wash. Prices were very affordable too. I'd definitely go back

This review would really be 3 1/2 stars if I could elect a half star. I visited for the first time…read morethis past Saturday and initially just planned to drive through the car wash and leave. I decided to stay and use the vacuum facilities, which I was pretty happy about. Vacuum cleaners were really strong and effective. They also have a mat cleaning machine that you can use free of charge. They also offer glass cleaner and towels free of charge. My only complaint is that the actual car wash itself didn't do a great job of actually getting the dirt and bugs off of my bronco. I wasn't expecting perfection on the front grill as some of that stuff is pretty smashed in, but I still had rain streaks and dirt around the frame of the front windshield and along the sides of the bumpers, both front and back. I probably should've taken it back through a second time, but I just didn't bother to get back in line. Also, this place got pretty busy between 10 and 12 so I would suggest coming during non-peak hours or risk not being able to pull into one of the vacuum cleaner stalls

Jonathan is the best! He will do whatever he can to help his customers. Lights were cloudy and…read morebuffed them clean/clear as new. Got stains out of the interior and even got some exterior damage fixed from my newest driver.

The haymaker package is the best!! They had my car spotless and ready to sell. Will gave me all the…read moreinformation I needed to make an informed decision on which package to choose, and he was also very personable. He cleaned my car very thoroughly! Highly recommend these guys!!

Slow service. Two kiosks but only one for nonmembers. People apparently don't know how to use it…read moreand it holds up the line. There's always one guy working both the kiosk and directing the cars into the wash.

We literally sat in the line waiting to get washed and it didn't even move because the guy who was…read moresupposed to be working was too busy flirting with a young lady in a Chrysler 300 and people even started turning around so we joined them after 20 minutes of waiting.... I've literally never experienced something so ridiculous in my life. Never coming back....wow. Just wow. Terrible customer service...

Ramirez was amazing, on time, very attentive and executed a job very well. I needed an emergency…read moreclean and he showed up earlier than expected which was great for me and did exactly what was needed.

Ramirez Mobile Detailing showed up on time and really cleaned up my car! I am happy with the…read moreresults.

They did a great job, just forgot to wipe down the dash board when finished. Price was good as wellread more

Amazing job! They scheduled me within one day, and completely transformed the car I was about to…read moretrade. The job took longer than they had estimated, but the fee remained the same. Very thorough and professional - will definitely use them again.

Truly one of the best experiences I've ever had! The team is respectful, hardworking, and genuinely…read morecares about the quality of their work. From start to finish, the customer service was outstanding, and the results completely exceeded my expectations. I can't recommend them enough and will definitely will use this services again!

I have 3 young kids and an always-filthy van, and Alex did an amazing job restoring it to like-new…read morecondition. Would highly recommend him to anyone.