Paid for grooming for our Schnauzer with specific instructions on how to clip, services we wanted,…read moreetc. When we picked her up, it was evident that ll the groomer did was run the clippers all over her, nose to tail. No bath. No hygiene clip. No claws trimmed. The manager did refund our money after we filed a complaint but don't waste your time or money. One star because I can't do -5!

Took my cat to get groomed for the first time by Daisy. She provided explanations on the process…read moreand my tender skin cat had a great time and is so happy. Daisy and Pet suites is my new go to for grooming. Customer service is fantastic, I am happy to recommend their services.

I don't know what I'd do without dogtopia. I have a 1.5 yr old pointer-jack Russell pup who has…read moreENDLESS amounts of energy. Since I work from home, if I can't entertain her enough she tends to get a little bit restless and then neither of us are very productive. She needs a lot of attention and exercise, so being able to drop her some days is a godsend. She comes home tired and happy. The staff here are super friendly and really seem to enjoy what they do. If my crazy pooch rolls around in special sauce (code for just about any excrement a dog can possibly accidentally roll into), they give her a quick bath so she comes home clean. Even if they're concerned about her, i.e. that small kennel cough epidemic that swept the area, they call to tell me if something is wrong. I love that they celebrate holidays and dress my pup up and send home pics and report cards. It feels like I'm getting a lot of bang for the buck, and I know she's in good hands because I can spy on the webcam! Also another awesome perk. She really loves coming here. I say "daycare" and she is by the door ready to go. I appreciate the enthusiasm they share for their pup clients and that they provide excellent service for their human clients too. It's definitely worth even the occasional splurge to have your pup be entertained, tired, and some sane human time. Let's be honest - we love our pups like we love our kids, but everyone needs a break! 2/1/19: I had to come update this because it demonstrates their high quality service. I live very close to the daycare, and yesterday when temperatures were just not safe for people or dogs to be out in, I planned to take my dog and spare us both. But the cold weather killed my car battery so we were stuck at home. The owner actually came and scooped her up for me. Now THAT is too notch and I was so very grateful, and it shows just how well they treat their human patrons too. If I could give 10 stars, I would!

Will no longer use their services as they charge half-day daycare rate of $32 dollars even if you…read morecheck in your dog at closing time. I've been getting charged $32 repeatedly for daycare even though i drop my dog off at closing time, so this time, I literally checked him in at 6:55pm to avoid getting charged $32 half-day rate for daycare, but got charged anyway. I asked them reconsider charging me and they told me to go pound sand. So yeah, if you are going to fraudulently charge your customers for half-day of daycare when you are actually not providing any day care service, that's just bad business in my opinion.

We have been customers for many years and have had many family pets taken care of here. Dr. Fuller…read moreand now Dr. Praveen. This is a top notch and trustworthy outfit. The care staff and Dr. Praveen Yadlapalli is professional, open minded and very skilled, with your pet's health and wellness their first priority. I would recommend this clinic to anyone who loves their animals as family as we do.

Dr P. and staff have been super helpful after my puppy got into something she shouldn't have. They…read morehave been conscious of prices and it's honestly one of the better vets I took her too in the area.

I highly recommend Katie at Tranquil Tails. She took care of our very spoiled cat during the week…read morewe were out. Our cat, who was usually an angry shell of herself following our Christmas trip, was calm and happy when we returned. I won't go to any other pet sitter in the future.

From the owner: Available 7 days a week Only board one family’s dog(s) at a…read moretime Free run of home There are 2 cats in the house. Dogs can’t be aggressive Discounts for repeat clients, any Fairfax County Police, Fire & Rescue, Dispatchers-Retired and current. Dog Boarding Pet Transportation: Domestic & International Doggie Day Care Dog Walking Cat & Small Animal Care Overnight Boarding Vet/Grooming Appointments -and much more Required to have a meet and greet at my property prior to stay Flea and Tick Free Up to date on all vaccinations Non agressive House Trained

Brandi and Perry did an awesome job training our 10-month-old mini bernedoodle. She is a pleasure…read moreto be around now. The e-collar training is absolutely life-changing. I wish I had done this sooner- it would have saved me from a lot of stress and aggravation. Communication with Brandi was awesome. She was always quick to respond and gave us updates with pictures everyday. It's definitely a worthwhile investment to have an exceptional companion for the next 15+ years!

I can't say enough good things about Brandi and Perry Bailey of RSK9. Their work has given my pup…read moreand I so much freedom and balance. Pebbles (blue heeler, 1.5 years old) would never listen to me, would not sit or lay still, and had a lot of other obedience issues that caused her to be stressed or confused. She was a TOUGH dog to train and I was concerned I couldn't find the solution for her to get basic concepts. This view has completely changed since working with RSK9's 3 week program. I would HIGHLY recommend them and their methods - you can tell they genuinely love working with dogs and it's made a huge difference in giving my dog the chance to find real rest at home. They send DAILY updates with photos and videos which was so nice. This isn't a regular class or something you just pay for; it's truly an investment that you and your dog will be using for the time you get to share together. Side note: it's worth doing 3 weeks versus 2 weeks. At the 2 week mark is when Pebbles really started to understand her marks and cues. From here there is so much more that can be refined and Brandi/Perry really capitalize on that threshold being crossed!

Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

This was our first time using make MMDP, and we cannot say enough good things about them. They…read morehave such a genuine love for the pets and care about their well-being as if they were their own. We left on our trip with great peace of mind every day getting feedback about our pets. They are truly an amazing team!!! You will not regret using their services to care for your pets!!

I have a cat that doesn't like people (except for me) and it's been hard for me to decide whether…read moreto board him or find a sitter. After I had made an appointment for boarding for 9 days (he'd be in a little room with a window to the outside) I decided to look for a sitter. I do not feel comfortable hiring any one of the (seems like) hundreds of teens or young adults that gig as a pet sitter; I was looking for a company that has experience and a good reputation. I thought the name of the company was odd, but I sent an email to the owner and she responded instantly and when I told her about my cat's issues she said she had the perfect "cat whisperer" for me. Done Deal! They came over for a meet and greet, we agreed to the terms and that was it! I left written instructions; the cat sitter checked in with me to confirm the start date. Every day I got a report (sometimes twice a day) and a report about what my little "angel" was up to. It was comforting to be so far away knowing he was being well cared for, personality and all. Best part, upon my return, everything was neat and clean- even in the litter room, so no messes for me to recover from. Thanks MMDP for helping me with dear George. I'll be calling on your services anytime I need a sitter for the precious little guy. Also of note, this company doesn't put you through an interrogation just to get an appointment, you don't need codes and lockboxes, and the prices were very reasonable. Thanks guys- you are the best!

Jason did an amazing job on my great pyrenees. My great pyr is not an easy dog and it's been years…read morebeing able to find a groomer he will cooperate with. I had to self bathe him myself for years. Recently I had to board him last minute due to heading out of town. I also was nervous boarding him as he shuts down/will not cooperate as well. However, I receive no issues with boarding. He seem great leaving the facility. He has been matted for a while and needed sanitary trimming and brush out. The scheduler thought Jason was the perfect guy to handle. She was right. Jason brought me a new dog. You can tell my dog felt so much better. My family loved it. Highly recommend Olde Town Pet Resort Springfield for boarding and grooming needs.

Rude experience at the front desk on the morning of 7/24. I arrived, and the lady (curly hair) I…read morelined up in front of never acknowledged me. Though, I was within her peripheral vision and she definitely was aware I was there. She just never greeted me. Then, a coworker of hers, also a female, came to her to talk to her. She too did not acknowledge me. I saw another customer enter and line up in front of a male employee. He helped her. So I went and lined up there. He ignored me. Wtf. The 2nd female who ignored me after the 1st female noticed I was not being helped, so she asked me, "Have you been helped?" I flatly said, "No." The 1st female looked at me for the first time, but with attitude and anger, almost like she wanted to hit me. The guy proceeded to help me, barely making eye contact with me. Meanwhile, the 1st female was staring me down everywhere she went. I even caught it on camera. Ask me for the footage. I even posted it on Yelp. This was such a bizarre, rude experience. Customer service was extremely poor at the front desk. Only the customer service at the cattery lightened my mood. Such a stark difference. Whoever helped me there was extremely sweet. Front desk was horrible.

They take great care of my kitties! I love the pictures that they send and my pets seem to like the…read moreperson who visits them.

We have used Paw Pals for a number of years now and would highly recommend to anyone looking for…read morehelp with their pets. Great communication from owner Mary and flexibility to make adjustments in schedule as life changes over time. Have had a consistent set of walkers who have gotten to know our pup and the various walking routes around our neighborhood quite well.