Left a message and received a follow up call the next day from the son, Brian. He couldn't make it…read morethat evening, so scheduled for Friday morning. I had another company out on Monday- they quoted me HUNDREDS of dollars worth of work. Brian came out Friday, I explained and showed him the issue to him. 30mns later he said he got it fixed- sensors needed to be cleaned and set again. Spider web was in the way and he didnt notice until he took the sensor off, also stapled the wires out of the way. I appreciate the honesty of Brian and what he did. I will definitely call S&S again and also recommend them.

They are a great group of men. They always come through for me, no matter the situation. I can't…read morerecommend them higher. Service, and products are superior, I only wish other companies treated their customers with the same respect and understanding. A+++

Scott Seely who now "runs" Pioneer Overhead Garage Door Service took a deposit of over $1000 in…read moreApril 2025 and then I never heard from him again. He did not respond to numerous calls or texts. Also never showed up to a civil court case to resolve the stolen deposit money. Do not do business with this con man!

Pre-communication in terms of learning about the products and options was great…read more The installer, Chad, was on time, let me know ahead of time he was on the way and did a great job onsite. Will plan to use again.

I woke up one morning to go to work, went out to my garage only to find a torsion spring just…read morehanging. So obviously my garage door wasn't going up, so I needed to act fast. Jumped online and quickly found Columbus Garage Door Pros. I called and got a very polite guy asking me questions to find out exactly what the problem was. 45 minutes later they showed up and had my garage working perfectly in no time at all. I've since recommended them to everyone I know and will continue praising this company. Thanks again, guys!

Just needed a service call since door was struggling. Tony came out that afternoon, made some…read moreadjustments and now working perfectly. Lots of good advice too. Would definitely call him again.

Tony replied right away to my request and scheduled an appointment for service for the next day (it…read morewasn't an emergency.) He and his father were very polite and friendly-- able to identify the problem as well as fix the issue with our garage door within less than 30 minutes. (Fortunately, it was a minor repair.) I definitely will call him again the next time we need anything done to the garage door or even want it replaced.

We bought what we'll politely call a handyman'$ special. The biggest thing making this house look…read morelike the haunted one neighbor children would dare others to walk by was the garage door. We couldn't tell if it was disintegrating or gnawed by a large animal in the corner but neither option was visually appealing. I saw this was the only place to give you a quote online which was very helpful. Pricing seemed competitive and Tyler was onsite same day to take a look. Within a week he was installing the new door and even rearranged the schedule so that we could get to an appointment we couldn't cancel in the afternoon. Excellent product both in looks, immense noise reduction (a house sounding like it's shaking off the foundation with every old door raise didn't calm our nerves) and customer service that can't be matched. He even asked for website suggestions to improve on some aspects which is unheard of. I'm rarely impressed with any business these days and so glad Dr. Door could show that yes, this is still possible in 2026!

Called about my door squeaking . Got a return call faster than I thought. Service person talked me…read morethru how to fix with 3in1 grease. Sent his you/tube video with ,What I needed and how to do it. That's customer service. He could've easily sent someone and charged me.

Top notch service at a reasonable price. Would highly recommend. Had a broken spring at 8am and…read moreDerrick had it fixed by 10:00am the same day!

Derrick is great. I recently had a garage door spring break and gave him a call. He got out to the…read moreGalena area quickly and took care of everything. He is a good guy, does great work, and is always enjoyable to talk with too.

The company took my order on Monday and Sam out same day. He knew alot about doors being so young…read moreand helped me alot on what to do. On a personal note " His Mama raised him right" very kind and helpful. * The door came out on Wednesday and Randy went right to work. Even when my garage was "almost to small" he said. My driveway was still icy - he did a very good job without falling. He also helped me to understand about the lubercation of the roller bearings with what spray to use. I went out to check on him serveral times - to make sure he was alright (being it was so cold and my garage was not heated). * Thanks Mr. Atwood you have a great crew. And thank you for the payment arrangements. I won't let you down. * From a senior citizen in Millersport.

When my day started, I wasn't planning on spending $800+ for a garage door, but my wife who backed…read moreinto our closed garage door had other plans. The incident happened in the early evening on a weeknight, and I immediately called and left an after hours voicemail with Atwood Door Company. The very next morning, I was contacted first thing at 7am by the owner. He explained that he was just down the road, and had a crew member close who could be at my house shortly to survey the damage. The crew member arrived about one half hour later and gave me a quote. Although like I previously mentioned, I wasn't planning on buying a new garage door, I liked ours fine the way it was, it was time to pay the piper for the wife's inattentiveness. I agreed to the $800+ estimate and was told the crew would be out the next day to install a new door. Later in the afternoon when I wasn't home, the owner called and said his crew had finished another job earlier than they thought and could install my door that afternoon. Although I wasn't home, I gave them the go ahead and let them know the man door to my garage was unlocked. When I got home over 2 hours later, I had a new garage door that looked great. I was billed the next day and paid by check. The service was excellent and the garage door is great, but I docked one star because I paid for a new garage door spring. The crew didn't leave my old garage door spring even though it was in good condition. The springs break over time due to wear and tear. I would like to have an extra spring to save money on parts when my current one breaks in the future.

My garage broke eventually because of age and let's just say wrongful use. I put bids out with 4…read moredifferent company's. Buckeye Overhead Doors was the last one I called, and that was fortunate. John was prompt, professional and communicative. John gave a me a 1 hour window for the estimate. Between 10 and 11 am. He showed up at 10 am and had already measured the door and was ready to talk about the job. His value was obvious. The other door companies would only give me 4-6 hr windows for the quote process. He called after I awarded him the job and we set a date and time for the installation He started the job earlier than expected. (He did call first.) I went with John because he was the easiest to deal with, his pricing was very competitive and he was personable. John explained things in a way I was able to understand. You can't go wrong hiring this man and his company.