Industry electric showed up on time and did good work. We had a quoted price for installing 1…read morepre-assembled chandeliers, and assembling and installing 2 chandeliers. I let them know they were from Restoration Hardware. He provided a price of $150/ fixture. Halfway thru the job, they advised there would be an hourly fee of $75/hour/man for the dressing of the 1 chandelier that was complicated. I agreed, and that was the last we discussed price. After completing the work, Jeff advised that my new price was for $1375. I asked him how he possibly came up with the rate, he stated that I was paying $75/hour for the workers time, and that price started the minute they left their shop. They also had to go to Home Depot, and take a lunch, which I guess also cost me $75/hour. When i asked him why this wasn't discussed with me prior, or advised me of the price change before completion, Jeff stated the workers could take the chandeliers down and take them apart because "The price is the price".
Industry electric showed up on time and did good work. We had a quoted price for installing 1 pre-assembled chandeliers, and assembling and installing 2 chandeliers. I let them know they were from Restoration Hardware. He provided a price of $150/ fixture. Halfway thru the job, they advised there would be an hourly fee of $75/hour/man for the dressing of the 1 chandelier that was complicated. I agreed, and that was the last we discussed price. After completing the work, Jeff advised that my new price was for $1375. I asked him how he possibly came up with the rate, he stated that I was paying $75/hour for the workers time, and that price started the minute they left their shop. They also had to go to Home Depot, and take a lunch, which I guess also cost me $75/hour. When i asked him why this wasn't discussed with me prior, or advised me of the price change before completion, Jeff stated the workers could take the chandeliers down and take them apart because "The price is the price".
The workers did a great job, and were very polite. However I can't suggest anyone use Industry Electric because of the shady pricing and business practices. If Jeff would've informed me of the pricing details in advanced we would've had an entirely different convo
**edit after the owners comments: your guys asked if I wanted to have the fixture moved, didn't say it would increase the price or how difficult it would be to do. While we are on the topic, there are now 2 holes in my ceiling from the fixture being moved. When I asked the workers about them they stated I should have someone else come and fix the holes. I guess your company only makes holes, and can't fix them. A reputable cmpny would've established a price prior to the work being done. You intentionally increase the perceived difficulty of the work w/o specifically stating it will increase the price. I am the customer, you are the provider, the provider is responsible for keeping me informed of price increase.
I wasn't going to be critical of the work, but since you replied with lies, let's just have at it.
-In regards to the glue removed from my ceiling, that's a lie, it's still there see picture below. Removing the medallion took them 20 seconds, i watched them pull it down.
- In regards to the boxes being missing or broken, how is a customer, who has no electrical experience supposed to know that? Any other provider would've said, hey Ryan this box is broken, I'm going to fix it but it's going to cost X amount of dollars. Oh and you are going to have to hire someone else to fix the ceiling since we don't do that. Your guys arrived to my house then called you and told you the extent of the work. You called me, and told me the only extra price would've been $75/ hr for dressing the chandelier that had the crystals. I specifically asked you if the hrly was only for the dressing of the 1 chandelier and you confirmed it was. If you would've been upfront, I would've understood the extent of the work, We could've agreed to the new price, YOU could've performed the work as stated, and I would've happily paid for the service provided.
-in rgrds to $: if you are charging me $450 for the fixtures, then that surely would've included the drive time and from the shop and some of the time that you worked? Nope guess not.
that should put us at 4 hours of billable time per man. $600. $1050 total.
It's not about the $, it's the way it was handled. It's not my fault that you underquoted a project and lost a team of workers for a day. That's on you!You are the 1sr cmpny I have come across that operated with surprise pricing at the end. Lastly, tell your employees to show up at the job site wearing masks. I shouldn't need to tell them to put a mask on, and I shouldn't have to have them talking to me all day without one on. It's literally the law.
