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    2 months ago

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    Napa Shuttle & Limousines

    Napa Shuttle & Limousines

    4.4(154 reviews)
    0.5 mi
    Locally owned & operated
    Women-owned & operated

    Gulten, our driver, arrived right on time and was very accommodating and patient with our rowdy…read moregroup of 15. Limo/bus was very clean and extremely comfortable. Will definitely use Napa Shuttle & Limousines again.

    Bait & Switch Practice:…read more I was quoted for a stretch limousine to take my family to Napa Valley on Oct 17th, 2021 and instead was sent a "Ford transit non luxury shuttle" without prior notice. The driver claimed he had only been dispatched that same morning before our 8am pickup and said I would have to resolve the dispute with management after our trip, so I documented the hourly rate dispute directly on the invoice the driver asked me to sign. After our trip, I called and left message to speak with management, stating a need to adjust the hourly rate quoted for a stretch limousine due to the unplanned vehicle change to a non luxury van. Two weeks later, without returning my call, they billed my credit card for additional time used at the disputed hourly stretch limousine rate. I called to discuss the disputed additional fee and asked Tanya to speak with a manager and instead got an email response from their manager Bobby falsely claiming that they sent email confirmation of a vehicle change in advance and also falsely claiming this was the first time they were hearing that the vehicle was wrong. Bobby quoted their policy to send confirmations in-advance, but refused to produce evidence they had done so, and threatened to report me to the "PUC" if I dispute their charges. I could not be more disappointed and they clearly demonstrate no interest in resolving service or billing errors. True Elegance Worldwide dba Napa Shuttle & Limousines' business practices are unethical.

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    My Local Drivers - airport_shuttles - Updated June 2026

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