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    My Once Upon a Time

    5.0 (175 reviews)
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    Ashlie K.

    We had the most magical experience with Princess Ariel (Jordyn) and Princess Belle (Teslay) for my daughter's 5th birthday! From the moment they arrived, they completely captured the kids' attention and hearts. They stayed in character the entire time, were so patient and kind, and truly made the party unforgettable. They sang, danced, played games, braided hair, told stories, even made time for sweet one-on-one moments with each child. The level of professionalism and warmth they brought was incredible! It truly felt like a fairytale come to life. All the parents were just as impressed as the kids! If you're thinking of booking princesses for a party, do it!! and definitely request these two if you can. Thank you for making our celebration feel so magical and full of joy. P.S. Princess Ariel's voice was amazing! I almost teared up every time she sang!

    Rapunzel and my daughter

    We had a wonderful experience! They are quick to respond and helpful when booking services. Rapunzel (Taryn) is fantastic! My daughter was so happy to see her and have one-on-one time with her. And the kids had so much fun painting, listening to stories, ribbon dancing, and playing hide n seek. Everyone at the party loved Rapunzel and also inquired about MOUT.

    We had Jordyn as our Elsa for my daughter's birthday party and we were very with happy to have her as our princess. She was incredibly professional and wonderful with the children. She was kind and lovely to every child and the kids had a great time. We appreciated that she had a plan for the entire event and kept the all kids entertained the entire 1.5 hours, which we know is no easy feat! Costume and hair were great, she never broke character and she has a great voice. Highly recommend you book Jordyn! You will not be disappointed.

    We hired a mermaid named Milan (Marina), who just melted by three year old's heart at this past birthday party. My child has a speech delay and the mermaid took such great care of her and spent the whole time playing with her. She also asked ahead of time how to communicate with my child and made extra effort to learn about her needs. My child is still talking about her! She's completely enamored. Thank you!

    Stephanie A.

    My daughter's birthday party was a hit with Ariel's visit. She played games, sang songs, did face painting and sang happy birthday to her at the end. My daughter loved every minute of it! I highly recommend! This company was very easy to work and had great communication. Ariel was also very easy communicate with anything we needed. I would definitely use this company again. Sadie (Ariel) you were really great with my daughter and the kids!! I would definitely recommend you!

    Can you take a picture of me alone?! Well here you go, Lilly.
    Muneera M.

    So Disappointed. I would not recommend their services. I have had many birthday parties for my daughter and this by far has been an extreme disappointment. I chose a 90 minute session with one character, Ariel. The girl (Lilly P) who came dressed like Ariel, was horrible. She had no personality. And Did not have a plan. Worst! Is that she took my spot while cutting the cake, who does that?! My daughter is so sad, she kept asking me on why Ariel was next to her, she wanted mama to be next to her. She said she was not happy. Who wants that? Are you her mother?! How unprofessional and disrespectful can you be? She wanted her parent next to her. When you work for another party make sure not to overtake the cake cutting. I would never recommend you. You ruined the day. Ariel - Lilly - You should call your client and go over details of what needs to be done at the party before just showing up in character and not following or having a plan. You suck! Please get better at what you do or don't do it, because you are crushing little girls hearts! Your glitter tattoos were lane, not a single one stayed on. Everyone complained. Your focus was on you. I don't know a single character that asks to have her picture taken alone at a party. How unprofessional. You ruined our experience and my daughters birthday.

    Birthday characters
    Chris L.

    Worked with My Once Upon a Time in August 2022 for my son's 4th birthday. I contracted two performers - Adam and Charlie - to appear as Spider-Man characters. They both were great! We started with photos for all the kids, then did some super hero training, finished up by the characters leading the kids pool games like red light-green light. They made the party very special and were extremely courteous and flexible. Will work with this agency again for future events.

    Ashley L.

    We hired Cinderella to come to my daughters 3rd birthday party and it was such a hit! She was on time, professional, totally stayed in character and entertained the kids the whole time. It was such a magical moment for my daughter and the other party guests. I would definitely work with them again!

    Kearston V.

    We booked Spider-Man for our sons 3rd birthday and we're so impressed. Everyone was so kind during the booking process and our actual Spider-Man was fantastic! My son was so excited to see and hangout with Spidey on his birthday. The kids and adults couldn't stop talking about how amazing Spider-Man was. Totally would recommend to anyone looking to bring a character to their special event.

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    Page 1 of 5

    Ask the Community - My Once Upon a Time

    Do you have any Encanto characters?

    Yes, ours is Fio is she is such a great Mirabel, highly recommended-

    Do you have an Isadora Moon character? She is half vampire and half fair. I know this is extremely specific and obscure but my daughter is having this theme for her birthday and would love to have her visit!

    Any chance you have a pineapple character?

    Hi I would like a quote for face painting?

    I would like to inquire for a quote. itis for my daughter's first birthday party themed snow white? i would gladly appreciate your response as soon as possible. thanks

    Mackie, Yes we do offer a Snow White princess & her Prince Charming. Our packages typically range… 

    View All 7 Questions

    Review Highlights - My Once Upon a Time

    The first was for our daughter's fourth birthday and Elsa (Loni) came to surprise her and her friends.

    Mentioned in 54 reviews

    Read more highlights

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    We love it here!…read more Both of my daughters are enrolled in musical theater here. When I reached out the staff was super responsive (shoutout to Lauren). She helped me find the right class for them. We enrolled, my girls enjoyed it and even got this super cute welcome box. It made my girls day. There are so many classes. I recommend coming for a trial and taking a look at the lists. There's dance, singing, performing arts. The reality is there's something for everyone looking for performance based classes. They are attentive to the kids and so far this has been a fantastic experience. This place is located near Brentwood fine meats. Parking lot out front so easy access. The kids perform in studios and while you can't see inside you can watch them on zoom. I thought that was pretty creative. Highly recommend!

    My daughter just started back at ECPAC 6 months ago after leaving for a couple years & going to a…read moredifferent studio. She previously danced here from age 2.5 to 5. We decided to leave at the end of 2021 because the studio was still requiring masks & it was my personal choice to no longer mask my children at that point. We also felt like it was impersonal due to so many kids, teachers, & classes. The move was right for us at the time. Fast forward to my daughter being 7.5 & wanting to take more classes & possibly start competing, back to ECPAC we go! They were very receptive to having us back, there was clearly no hard feelings. Lauren at the front desk is always kind & helpful. I feel like I bother her with questions all the time! The email communication is great as well. We're happy with our decision to give ECPAC another try. It seems that they're always striving to improve which I appreciate. It's funny because one of the reasons we left (too many classes) is the main reason we returned!

    Insio's Art & Piano Studio

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    My daughter has been taking piano lessons with Insio for over a year now. I must say she absolutely…read moreloves her! Insio is so patient, caring, and warm. Her professionalism as well as her knowledge in piano is impressive. Insio takes her time explaining everything and encourages my daughter to challenge herself. After each lesson, Insio gives me a very thorough review of everything they went through. I love that she uses layman's term for things that are difficult for me to understand. Every week my daughter gets so excited for her lesson. I cannot say enough wonderful things about Insio. If you or your child are interested piano, go see Insio! You will not regret it!

    We had hired Insio Che as our pianist for our wedding ceremony that took place on Sept. 7, 2012…read more My husband and I were extremely satisfied with her work. Not only is she a wonderful pianist, but she is also an absolute joy to work with. As our wedding day grew closer, Insio had created an outline of potential wedding pieces that she could play throughout the ceremony including: Opening, Processional, Readings, and Recessional. We then met with Insio so she could play each sample piece and discuss timing with us. She was also open to any suggestions we had. Overall, the music she played was wonderful throughout our ceremony. Although we originally outlined the timing for our ceremony, the timing for our Best Man and Maid of Honor walk wasn't on key. However, Insio knew how to improvise the music to make it seem just flawless and it worked out perfectly. Insio is definitely a perfectionist when it comes to her music profession. Not only is She is an excellent communicator but she is easy to work with, great with childrean and I would recommend her talent at any event.

    Diablo Theatre Company

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    My daughter has been with SingOut Theater throughout this entire year. She auditioned in to the…read morekids competition and performed 'Junglebook' with her team in Sacramento. An intense, exciting time! They won an award for choreography at JTF West! She also did Triple Threat and High school Musical this summer. So to say the least, We Are FANs! We feel so lucky to have Chelsea teaching our daughter! A lovely personality and mentor, a highly skilled dancer and choreographer, a patient and kind Director. The Music Director Kevin warmly and patiently builds the student's musical understanding and performances. His contribution keeps musical standards high and performances enjoyable. The Business Director/Producer Rachel adds the no nonsense behind the scenes taking care of business ballast for all this creativity. We are grateful for her expertise to keep SingOut thriving. My daughter is attending a performing arts school in the fall. We will still be attending Tue/Thurs Musical Theater at SingOut. It is top notch and she loves it!

    There is something confusing about the discussions regarding the Diablo Light Opera Co & Diablo…read moreTheater Company. They were one and the same. Originally named DLOC in 1959 when they formed a company performing Gilbert & Sullivan Light Operas. Eventually they changed the name to Diablo Theater Co. They had a youth program called STARS 2000, which continues to this day to operate. Diablo Theater Co. that use to produce large scale Musicals & Light Opera productions at the Lesher Center For The Arts in Walnut Creek, is no longer in business. STARS 2000 continues as their own company. There is no other youth program that is under the auspices of the Diablo Theater Co. and in fact their studios were sold and are under the ownership of Performing Arts Academy.

    The Vault Dance

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    I'm writing this review because I wish someone had warned me before we invested two years,…read morethousands of dollars, and so much emotional trust into an environment that ultimately felt controlling, reactive, and unforgiving. The performances may look polished on stage, but behind the scenes our experience ended in a way that broke my daughter's heart. Our family had been part of this dance studio for two years. My daughter loved dancing there, enjoyed the performances, and genuinely cared about the friendships she made. Unfortunately, our overall experience became increasingly stressful and ultimately traumatized two innocent kids. Communication at this studio was overwhelming and often unprofessional. The owner relied heavily on the BAND app and posted extremely long messages almost daily. Important information became buried under endless posts, making it difficult for busy working parents to keep up. If a parent asked a simple question, instead of giving a direct answer, screenshots of old posts would be sent back with red circles highlighting information. If responses were not immediate (even during work hours or overnight) follow-up messages would quickly appear asking why nobody had replied yet. There was also constant pressure to spend additional money beyond tuition. Between bonding events, merchandise, photos, private lessons for missed classes, food sales, hundred dollar bags, accessories, and other add-ons, it often felt like upselling never stopped. Despite working full time and later caring for sick grandparents, we always made sure our daughter attended class, practiced at home, participated in performances, paid tuition, supported fundraisers, and additional bonding events. Other dance parents helped us with carpooling during difficult family circumstances. Over time, small misunderstandings seemed to become personal issues with the owner. One example involved dance photos. I chose not to purchase a very expensive photo package sight unseen, but later viewed another parent's purchased photos to see the quality for future years. This resulted in angry phone calls accusing us of trying to "steal" photos, even though we were simply viewing a package that had already been purchased by another family. The situation became much worse after another family (close friends of ours) had a disagreement with the owner. Their son was suddenly removed from the studio. His mother later emailed asking if he could attend one final class simply to say goodbye to his friends and teachers. Because the kids normally carpooled together, he arrived at class with my daughter. Instead of handling the situation privately or compassionately, the child was turned away at the door and left waiting outside alone for a ride home. While this was happening, messages from the owner began appearing on my iPad questioning why he had been brought there. The child saw those messages himself while riding home. Before I even had the opportunity to respond after getting off work, the owner removed my daughter from the studio as well. Hours earlier, she had danced with everyone like normal. She was blindsided and devastated, crying for hours and not understanding how adults she trusted could suddenly cut her off without warning. No child should be placed in the middle of adult conflicts this way. Regardless of disagreements between parents and studio management, the children deserved kindness, professionalism, and compassion. Hours earlier she had been dancing, laughing, and participating like everything was normal. Then suddenly she was discarded. My daughter cried for hours. She could not understand how adults she trusted could smile at her one minute and remove her from everything the next. No conversation. No compassion. No chance to say goodbye to her teammates. Just gone. No child deserves to be put in the middle of adult conflict this way. I understand businesses have rules and boundaries, but there is a humane way to handle situations involving children. What happened to these kids was emotionally damaging and completely unnecessary. Parents considering this studio should understand that communication style, expectations, and conflict handling before committing financially and emotionally to an owner that does not ultimately have your child's best interest in mind.

    Amazing dance studio! The dance director, Cruz Conde is an amazing instructor. Not only on dancing,…read morebut on overall growth for the dancers. He really pours out his heart for his students and it shows. My daughter started here a year ago. She is super shy, but enrolling her in this class (first k-pop, then Hip Hop), and with Mr Condes exceptional encouragement and support, it really helped my daughter go outside her comfort zone and start to really believe in herself and others. I highly recommend TVDC!

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    My Once Upon a Time - theater - Updated August 2026

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