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    Pamlico Pool Company

    Pamlico Pool Company

    2.7
    (7 reviews)

    PAMLICO POOLS I…read moreonly chose 1 star in hopes that people actually read my review and save themselves a lot of grief. How these people are still in business is amazing to my husband and I. They tore up the yard, which is normal, but then spread all the dirt over 50 feet of my yard whereas the contract is supposed to be 4 ft. My husband saw what he was doing and ran out to stop the workers - of course it was the owners brother. This cost us an additional 8,000 for sod and installation. That was the beginning of the sh*t show- if something could go wrong with the build they sure figured out how to do it (wrong). They broke part of the concrete in our driveway, and since it's in the contract...they are not responsible for any damage to your property. Installed pebble tek while we were out of town, although they said they would call; then when they put the hose in the pool and let not telling anyone. We got a call from our neighbor that our yard was flooding. We have now waited over a month for them to fix our hot tub, heater is putting a code out and they are not responding to any calls or texts. I could go on, but just heed the warnings when you see several bad reviews about this company. It's true and go somewhere else.

    Brian gave us a very accurate rendition and quote for our new in ground pebbletec pool. Very quick…read moreturnaround and installation and BOOM we are enjoying our new pool! Very quick to respond to our calls with questions. Highly recommend this company to anyone looking to add a pool to their home!

    Pool Service By Jeff

    Pool Service By Jeff

    3.0
    (2 reviews)

    I would say communication on their part was very poor. It first started when I contacted them and I…read morewas told I have to buy the liner on Amazon. Not knowing which type of liner to get, either or over the top or J hook, I took a picture and sent it to the lady. She told me it was over the top liner. When the workers came, they told me I had the wrong liner. Scheduling the day of work was a bit difficult. First I was told it was too hot for the guys to work. My thinking was "Of course it's going to be hot, it's summer". Then I got a text message to confirm a date of a Saturday in June. I called the lady after I got the text to go over a few things and she no idea who I was. She asked me where I lived and I told her. She said they're not gonna be anywhere near that area on Saturday. I was like you just told me via text you were coming. Then in an email, she said I needed to get "10-50 lbs of play sand". I bought 50 pounds just to be safe. Finally when the workers did arrive and we got past the issue with the liner ( that's after I had to run to a pool store and buy 45 plastic retaining clips) they asked me if I had any duct tape. I had a little bit left so I gave it to them. I showed them the sand that I bought then ran out to do a few errands. Shortly after I left the lady called and said I needed to buy more sand. According to her, I was instructed to buy 10, 50 pound bags of sand. I tried to explain to her that when you between put a hyphen between two numbers it indicates a range. she couldn't understand that part. So I ran back to the store again to buy more sand. When I return home, the workers if I had more duct tape. I said to the I was literally just at Home Depot. Why didn't you tell me before I left. So I had to run out to the store a third time. Oh, I forgot to mention that the day before the work was actually done I was on the schedule for the afternoon. Needless to say nobody ever showed up. I had to call the office mid afternoon to find out what's going on. Like everybody else I just love wasting my day waiting for people to show up and dont.

    Very friendly and helpful staff! They are always willing to help with any issues I've had. They…read morereplaced my pump and were able to get rid of a persistent algae issue. I would never go to anyone else. Highly recommend!!

    My Pool Guy - poolcleaners - Updated June 2026

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