I returned later in the week and he was not as busy. Jason is very knowledgeable and will not push…read moreyou into any particular Samsung. They only carry Samsung with strong warranties. I did purchase a 84 in. QLED and we are very happy with it. I have a ten year old 65 in. plasma which has a good picture but not 4k compatible. I have had good luck with Samsung. I have to caveat my recommendation to only Jason's excellent service. Their HD Experts installation team can install the TV with a basic sound system such as a sound bar. If like me, you have a high end sound system than find yourselves a team of real experts such as Crutchfield. Their installation team is not much more than plug and play. They are respectful and tidy up afterwards but that is the only good I can add. I would buy there again but I would find my own installation team.

It was a pleasure dealing with the big screen store in kernstown Virginia . James knows the…read moremerchandise he is very kind and no high pressure sales tactics ! I look forward to shopping there again .

This place is dishonest and the staff is rude, especially the owner, Robb. They basically stole my…read moremother's computer equipment, and then humiliated her and yelled at her in front of other customers when she went into the store to enquire about it. She had dropped off her computer for possible repair, and if it couldn't be repaired, she was going to purchase a "new" refurbished machine. She left messages with the store which were not returned. So she went in in person to ask what was going on, and Robb told her that her computer had been "trashed." They had made no effort to contact her to let her know that was going to happen, and she had even left messages with them they hadn't returned. She had files on that hard drive that she was given no opportunity to attempt to recover. Despite being upset about that, she was asking about the possibility of buying the refurbished machine they'd spoken about, and Robb basically kicked her out of the store, by yelling at her and saying that she is "obviously broke." My mother is sick, elderly, and posed no threat to him whatsoever. She had fully intended to spend her money at A-1, until that day. She chose to take her business elsewhere, and now has a brand-new computer from Staples that she bought for less money than A-1 was going to charge for the comparable refurbished machine. I was so upset that this happened and how they'd treated her that I called the store, following up, to attempt to find out why things went down the way they did and why they'd just thrown my mother's computer away without making an effort to contact her. I spoke with a sympathetic-sounding clerk, who took my info and said he'd ask Robb to get back to me. That was weeks ago, and I never heard from him.

This place is a rip-off! The prices are based on what they think they can get out of you! They put…read morea virus on my computer when I took it to them for an update! Just so I would bring it back to them! Well that didn't work on me! I took it some place else!

I'm 65 and not good with computers. Was given a laptop for Christmas from Best Buy. Messed…read moresomething up, went in to the Martinsburg WV location. I was told I'd be charge $40 or I could buy 1 yr help for $178. I thought help was free?

I was continuing my holiday shopping at this location. With my recent visit to the one in Arlington…read moreI knew they were having a decent sale. Coming in here I already knew what I was going to grab, I just needed to get the layout of the store to get me to where I needed to go. Once I got my bearings I was on my way to saving me some cash. The only problem I had here was finding a free associate to open a case for me. It took me a while to track someone in the blue shirt down. When I finally did find someone, I had to wait a bit more. They were busy in here that day and I didn't mind the wait since I already knew what to get. After about ten minutes, I made my way to remind them that I was waiting. They came to the case, opened it up and we headed to a register to check out. Even though there were busy, the associate was pleasant and chit chatted with me while making my purchase.

Met Craig and Louis at the KMG shop the other day for the strangest of reasons.... I needed a…read moreLaptop , it needed to be inexpensive, fairly powerful, and ready to go. Craig helped me find what I needed and the used Dell Latitude laptop Craig sold me fit the bill, all I needed, and even followed through on a faulty battery discovered later in the evening. All in all, honest, helpful, handy, good team to work with .

Had a new battery installed on my iPhone 5 today. Had prompt and courteous service. I would…read morerecommend KMG Computers, LLC to anyone needing any kind of cell phone/computer repair/service. I am happy with the service. Thank you. Thank you. Thank you.

Online - why no email without creating account? I was thinking of ordering a thermal shirt but…read morethey've only given me the option of color but can't locate size. In store - can't find the replacement everspring bottle brush refills. I know they have them but they act like I always have to order online. I can't get up to $35.00 without that thermal top option for size. I'm disappointed to say the least.

This plaza had a plethora of stores for your shopping choosing. However, since this is a plaza, you…read morebasically need to move your vehicle just to go to another store. I know we are a car centric society, but it makes shopping sometimes a very daunting task. Once inside, I went about the store to pick up the items I needed and a few I didn't need. This is a newer location and it made shopping decent. I was able to find everything rather quickly and was happy to make this a quick stop. I browsed for a bit and noticed that some section in this location were a bit more chaotic than others. Some departments like clothing and electronics were neat and tidy, while others like the seasonal were a mess. Items were strewn about and it made it hard to figure out the pricing. Which then made me have to locate a price check kiosk to figure out what I had in my hand was either cheaper or more expensive.