mydentist is a large chain of dentists (Europe's largest dental care provider with over 600 locations - yet still not big enough to have a Wikipedia page) which offers NHS and private treatments, this location is one of the few dentists which is located in Manchester city centre, it is located in Stevenson Square in the Northern Quarter.
After previous issues with Ocean Dental and Bupa elsewhere in the city, I decided to call at mydentist, looking to sort out a mild dental emergency, combining with my regular checkup which was definitely overdue.
The staff here all seem really friendly, and I was able to get an appointment in a matter of days, even in the busy Christmas period, I was actually offered an appointment the day after phoning in to look at getting an appointment, or on Christmas Eve which was a few days later, I accepted the latter but this was under the condition they'd be unable to perform any treatments on the day I signed up, which was down to them closing early for Christmas and the fact I turned up a few minutes late - they didn't have a problem with my lateness and were accommodating in the sense they simply swapped my appointment around with the person who was due to go in and see the dentist after me. It would still have been better if they'd have booked me in at a time they'd be able to do all treatments, rather than force me to wait another 3-4 week to get the results from my x-ray and the treatments required.
The dental room was quite large and spacious, the dentist seemed to identify the two issues I was struggling with, and explained them to me in layman's terms, I didn't see this as more of a checkup I expected, but similar to a GP's appointment for my teeth, simply to clarify and check the issues I was having, rather than having a more in-depth look into my mouth. He did seem to take my issues seriously in arranging an x-ray and further treatment I'd have in a couple of weeks.
One thing which lacks here compared to other dentists such as Ocean Dental, where I previously visited just a short walk away is technology, at Ocean Dental they were able to conduct my x-ray with ease and show the results on screen straight away, however here they originally struggled, before taking me into another room where I'd be put inside a machine which would rotate around my mouth. The whole process of getting the x-ray done took much longer than it did at Ocean Dental which was a shame, and I didn't see the results or get a comment on a result which also was a letdown.
mydentist also as I see from their online platform makes it so much easier to arrange appointments yourself at a wide range of their dentists, meaning if you're away or need to see someone urgently you can book an appointment online, although for emergency NHS appointments they do ask you to phone up, as currently when I go to book an appointment online it only allows me to book it in for June, which would be my recommended 6 months check-up/examination window.
Overall, mydentist is a rather cool dentist with some great features such as the online platform, and the great staff at this branch here at Stevenson Square, a branch which in most aspects is quite modern from the building to waiting room, although it has its' flaws such as treatments, x-rays and the slightly bare waiting room, where you have to enter, book in with reception and then have to wait on the floor above where I noticed there were no staff (at least one staff member should be upstairs) - but still mydentist does deserve a three-star rating as it is one of the better dentists in Manchester city centre, certainly beating Bupa by a mile, which I found to be a ridiculous, old-fashioned mess.
UPDATE: After a recent experience here, I feel the need to downgrade mydentist to a single one-star rating, my second experience here was the opposite of what I expected from the good standards shown on my first visit. After going into the waiting room through the creaking lift (not a very pleasant experience), I waited.... and waited.... with no staff around to ask about the wait, I had to go down and speak to the staff (I don't know why the waiting area is on the upper floor as it makes no sense!), I was told about a delay I was not made aware of on check-in, and later found out there was a delay to the delay upon going down again. Poor standards of organisation and waiting times means I'm now looking for my fourth dentist in under a year (also having bad experiences with Ocean Dental and Bupa in the city centre), considering this second visit also is one which could have been done in the first visit and the fact I was never provided with my x-ray results or any further communication and the fact the x-ray equiptment was old and outdated in the first place, I sadly feel mydentist at Stevenson Square now deserves a single one-star rating. read more
