Our belt broke on a Cub Cadet lawn mower - my boyfriend called and spoke to a man who answered the phone. The man asked questions, my boyfriend answered and they discussed the part and the fact that it was in stock. My boyfriend asked asked how much the part was and how late they were open, the man replied with the price and 3:00 (it was Saturday afternoon). My boyfriend stated it was already after 3:00, did the man have 15 minutes, we only live about 8 miles away. The man said nope, I've got hours of running to do and I will be open on Monday. My boyfriend even offered to pay more for the part than previously discussed. The tractor is in the middle of yard and won't move without the part, we needed the part as soon as possible.
People are always talking about promoting small businesses and supporting your neighbors - this is why Tractor Supply, Lowe's, and Home Depot exist, because unfortunately, some small business owners/employees are jerks.
This man should have never answered the phone if they were closed. That's ignorant and the way he so disrespectfully pushed away a customer is ridiculous and unheard of in the small business world.
To me, 15 minutes would be worth the raving review, the recommendation, and the continued business.
I will never call here, go here, or recommend this place to anyone. I will spend the money, time, and gas to go somewhere that I will be helped, respected, and appreciated. read more