I woke up this morning to my glasses being broken. I stopped by the office to see if they could be repaired. I was in and out of the office within seven minutes. If you depend on your glasses as much as I do, you will understand exactly what this means. read more

Would be great if they could fit eyeglasses better, especially for children. Also, they never call to let you know your eyeglasses are in.

My glasses were ordered and delivered and now, several months later, they text me saying I have an unpaid balance. I know the repercussions of not paying a medical bill. So, I will pay the bill but I will never ever go back to them again. So unprofessional. read more

I needed a small eyeglass repair. I stopped in and was immediately taken care of by the staff. I can't begin to say how much it meant to me to be treated so wonderfully. I highly recommend MyEyeDr to everyone. They definitely made my day better with their professionalism. read more

My daughter is 6 years old and broke her glasses the first day she wore them to school. I went into the eye glass department to see what they could do to help me. There were two ladies sitting behind the counter and they did not acknowledge that I was there. Eventually, I was asked what I needed. To sum up my terrible visit I was told that there was nothing that they could do to help me and they didn't guide me in the direction of where I could get help. I bascially spent $500 on a pair of glasses for a child and MyEYEdr did not want to help me figure out a way to have them repaired or order parts. I was even willing to purchase a new pair of frames and had NO help. read more

Absolute WORST experience ever. I booked with this location instead of my home location in new bern simply because they had a sooner opening. My appointment was scheduled for 3:15 pm Thursday. Tuesday at 4:58 I received a call from the manager that there was a cancellation for Wednesday morning at 9:15 and he asked if I wanted to take it, I said yes of course. This location is approximately 44 minutes from my home. I also have a child under 5 I have to make arrangements for so I can attend this appointment. Fast forward to 9:05 am Wednesday morning, I go to check in just to find out they over booked me and can't get me in. No phone call, no email, no text or anything. I drove 44 minutes in the POURING rain on top of having to drop my child off and get two dogs situated earlier than usual. After me yelling repeatedly that THEY CALLED ME & that I drove all this way in the rain all that useless lady could say to me was "well you can come tomorrow" after me repeatedly yelling over and over she then tells me to have a seat. ANOTHER 20 minutes of my time wasted goes by and she tells me I can come back at 1:30-1:45... I told her NO. I just drove in a storm, POURING Rain, wasting my gas putting unnecessary wear and tear and miles on my car and now you want me to come right back??? This place is a J O K E. That lady could careless. Then she said she would call the police on me. I told her call them! Not once did I threaten her or swear at her for her to say that. You want to call police because I'm upset because YOU CHANGED MY APPT THEN COULDNT GET ME IN THEN NO ONE CALLED ME TO NOTIFY ME??? I drove in the POURING RAIN FOR ABSOLUTELY NO REASON. Who else would do that and not be pissed??! Nothing but sorry CLOWNS in this location who could careless about you And only want to waste your time. Today I called before my 10am appointment to ensure there would be no mix ups or issues again and I'm told in a very smart manner "as long as you're on time you should be fine" EXCUSE ME??? I was ten minutes early yesterday to an appointment that clearly didn't even exist for me. I told her that was incredibly uncalled for. Despite waiting 27 minutes to be seen, the lady (not sure of her title) that checked my eye pressures did ask if I was okay and made sure I was alright due to yesterday's incident. That did make me feel a lot better about everything & also That did mean a lot to me. The doctor was also incredibly nice & so was Ms.Moana that helped me with ordering glasses and everything. I will say thank you to the sweet sweet lady in the corporate office who seemed as upset- If not more upset than me. Corporate told me the other 9:15 should've been sent away and that I should have been seen since THEY called me. She understand how upset I was but she understood and I made very clear to her that my anger or frustration was not at all in any way towards her. She checked several locations over and over trying to get me in at that point but everything was booked. I thank her for her time and concern. read more