The worker showed up on time, did the job well, and was courteous. I would definitely call again.read more

We are very happy with the work Ortega Brothers Roofing did on our home. Chandler was excellent…read morewith communication--responsive, clear, and professional from start to finish. The crew worked hard, kept to the schedule, and delivered high-quality results. Chandler even fixed a problem before we were aware of it, demonstrating his attention to detail and integrity. Our roof looks fantastic now, and we wouldn't hesitate to recommend them to anyone looking for reliable, skilled roofing professionals.

Jay was our service advisor. He always returned my calls and came by to address concerns. The new…read moreroof is exactly what we wanted. The color and quality are perfect. We updated our selection and I believe we got a good value.

Purchased a home that had the roof replaced by them. Less than a year later after repair, there is…read morea leak. Called to ask if they would come repair it, was told warranty doesn't transfer and they have a minimum $750 cost for them to come repair. Wouldn't recommend services for a company that doesn't stand behind their work.

We contacted Cox Roofing and Restoration to inspect the roof of a building we were considering…read morepurchasing. Mr. Cox was prompt, thorough, and extremely knowledgeable. He used a drone to carefully inspect the roof, explained the issues he found, and communicated with us in a timely and professional manner. Although we ultimately decided not to purchase the building for reasons unrelated to the roof, we were very impressed with the service we received. We would not hesitate to use Cox Roofing and Restoration in the future and highly recommend them!

One of the worst customer service experiences I have ever had…read more Had a roof inspection done with the intent to get a detailed report of my roof, with photos and descriptions of the current status. Probably the most basic service a roofing company can offer. They failed to deliver at almost every step of the way. Took me 2 months to be able to get the report. But the stress along the way in having to deal with the company was unbelievable. I have had to follow up with over 15 emails, 20 phone calls, and countless texts asking for the report. Every time a new version was issued, it was incomplete, and the customer service got worse. First, the report was a poorly handwritten note by the inspector. Then, when I mentioned again the need for a report that included all the photos taken, with descriptions, in the company's official letterhead, the new versions came with only a handful of photos and no descriptions. My requests were passed around countless times, and every time the new assignee did a worse job. As my follow ups started to tally up, the reports missed photos, missed descriptions, time and time again. My requests were never escalated to management, and when I asked for a call back or status update, they never got back to me. Their admin - the person I was interacting with directly and for most of all of these requests - is an absolute incompetent at her job. I cannot reiterate enough. When I got fed up with it all, after two months of trying, I asked for a refund. When I picked up the check, their admin didn't even look me in the eye, didn't say a single 'sorry' - she just handed me the check with an entitled face as if I'm giving her more work. I was speechless with the interaction and simply walked out of their office. But it gets worse. The second that I cashed the check, the inspector called me and yelled at me for requesting a refund for a service that he had done, but his team never delivered or completed based on my needs and countless asks. Only then did the owner of the company called me, trying to fix things, and to get the job that his team was unable to do, done properly. Although he apologized for his team's incompetence and ability to deal with a basic service and to deliver on my clear and repeated requests, he still had the courage to ask me to remake the payment for the terrible service. I laughed in total disbelief. After two months, dozens of calls, texts, and emails, I finally got the report. Their team didn't know how to work correctly the system to be able to issue it correctly. Will never rehire this company or recommend to anyone that I know. If they can't deliver on an inspection report, I can't imagine the other services.

The team was very thoughtful and understanding during a stressful time when we had damage to our…read morehome after a storm. They fully assessed the damage, provided great recommendations, and went above and beyond in terms of service. Definitely recommend!

Reliable, fast, quality work. The leak problem was quickly diagnosed and corrected the same day…read more Recommend highly.

Straight forward with estimates. The salesman that came and gave me the estimate was trustworthy bc…read morethe day of the project he came with the two gentlemen that were going to do the actual work to ask them their opinion how to handle the situation. Their idea was really amazing and saved me over 1/4th the estimate. The work was completed that afternoon and I was very pleased. The salesman and the crew boss both reached out to me by phone to make sure I was totally satisfied before I handed over payment.

Kelly and his team did a great job with a number of projects, The refinished my hardwood floors…read moreand got them looking great, installed a vanity and patched and painted some walls. His crew works hard to get the job done. I would definitely use NWI again!

I called them since my gutter was wildly overflowing in one section…read more I actually called a few different places before calling WCC, but they were the only ones to actually answer the phone and offer to come out that week. The receptionist was a good first impression of the company. The guy who came out was amazing. I was so impressed by him. He called 2 days in advance and said that he might be able to come out even earlier than the appointment. Score! The day I was scheduled for was rainy. I almost thought they might cancel due to the weather conditions, but nope! My guy called and came out earlier than scheduled (which worked well for me). It was rainy, but without any doubt he pulled out his ladder and got to work. He diagnosed, corrected and filled me in on the problem in less than 10 minutes. He was also just so up-right and friendly!! It was like he were a worker from an idealized 1950s. And even though it was raining and he had other appointments to get to, he offered to give me an estimate on installing gutter guards. He measured every gutter around my house and garage and then got my email so he could send me the formal estimate. It came later that day. Such impressive service! I will definitely be using WCC for all my roofing and gutter needs. Fantastic company and employees!

WCC Roofing is amazing! We needed a rush roof put on for closing and they made it happen! The owner…read morewent above and beyond to make sure everything was perfect. Our real estate agent was so impressed by the speed, quality and the cleanup, and he has seen a lot of roofing jobs. I highly recommend for any home owner in IL or MO!

We have had guttering done by Happy Roof, They were very quick and efficient. Price on the job was…read moreas quoted. Ask them to check out our roof for any kind of damage. Nick came exactly at the time he said he would checked out the roof and told us it was fine. Honest company ! Highly recommend this company

This review is based on customer service alone. I did not…read moreend up using them to repair my roof. Nick was able to give me a quick estimate that was an EXCELLENT price. I needed the work done pretty much immediately to satisfy the buyer on the home I am selling with closing coming up in a week. Nick was up front and told me he wasn't sure if they would be able to get it finished in time. That is the only reason I didn't move forward with using them. I would not hesitate to call them in the future about future roofing needs.

I sent a request through their website to get a proposal for some work at a client's home. The…read morewebsite immediately sent an email response that a rep would be contacting me soon. It has been a week and not even a phone call to discuss the work. Their ad on the local TV channels looks good, but they really do not back it up with prompt communication.

After storms blew the fascia off one end of my house, I contacted Xpert Xteriors about replacing…read moreit. Carlos contacted me to discuss the situation. We made an agreement and a crew came out and replaced the fascia soon after. It looks great! Friendly and professional every step of the way! I highly recommend them!

10-star service! -full roof replacement by Stonebridge in Sept 2024:…read more1. The owner whom I met while walking the block responded to my request for bid immediately and all follow up was quick, thorough, transparent and personal. He responded that very day. They communicated by text, email and phone and I could choose what worked best for me in any given exchange. It is so easy to get business done when a company uses all the tech available to them to reach their clients. I work full time and do not have the time to deal with any Mickey-Mouse operation who doesn't text or use other forms of communication, or takes forever to respond in 2024. 2. They are local, so I trusted them more. I was worried about shady contractors, so I liked that they had a local business address and staff who answer a phone, email paperwork etc. They also worked within what my insurance budget. Everything from the bid to the bill was above board, not shady! 3. The crew were the most hardworking I have ever seen. And, it was so hot that week! ‍They cleaned up after each session and were professional, polite and most of all very kind people. They kept their work contained in my yard and parked properly near my house in the street. They didn't encroach upon the neighbors' property. I received no calls or complaints. They kept all their equipment in order and they were not in our way. They parked their own dumpster to toss the old roof, and someone even came quietly after dark to retrieve it. There was no evidence of their trash, not a speck - impressive! 4. When it came time for me to pay, they offered to pick up the check personally because I was worried about mailing it. What service!!! I am a big fan! I highly recommend this company because they are easy to do business with and their builders are upstanding people. CALL THEM FOR A ROOF!!!

I signed a contract with Stonebridge Roofing on 11/3/2025, and my large roofing/siding project was…read morefinished on 5/27/26. Now that it's been a couple months, I wanted to share my experience working with the company. Throughout the project, I found the sales rep, office staff, and management to be courteous, professional, and generally responsive. When I reported concerns, Stonebridge agreed to fix the issues and worked through many of the problems I identified. Unfortunately, the installation side of the project was much more challenging. The biggest issues in my experience were with workmanship and quality control. Although Stonebridge has quality control people, it often seemed that completed work was not thoroughly inspected before crews left the job site. Instead, many issues were discovered only after I identified them and brought them to Stonebridge. Some examples of the issues I discovered included: - Step flashing had not been installed in one area where the roof meets a wall; wood was exposed. - A bathroom exhaust vent opening was completely covered over with siding. - Exterior light fixture mounting blocks and trim pieces were either installed crooked, not fully seated, or missing altogether. - Loose, bulging, and damaged siding in multiple areas. - Exposed nails through flashing, and bent drip edge. - Multiple areas where the roofing, siding, flashing, fascia, or trim installation required correction or replacement due to poor workmanship. These examples represent only a portion of a multi-page punch list I was asked to create by Stonebridge to document the issues. Another recurring challenge was communication between sales/project management and the onsite crews. I often discussed specific install details or repair issues with sales or office personnel, but many times that information was not communicated to the crews performing the work. Installers would arrive without a clear understanding of previous discussions, requiring the same issues to be explained multiple times. An additional challenge was the language barrier with the non-English speaking onsite crews. By itself, this would not have been a concern if there had been stronger supervision and communication from Stonebridge project management. However, when questions arose about workmanship or repairs, it was very difficult to communicate directly with the installers. My goal with this review is to provide an honest account of my experience so prospective customers know what they may encounter. If you choose Stonebridge, my advice is to stay actively involved throughout your project, inspect the workmanship carefully, ask questions, and don't assume completed work has already been reviewed or inspected. In my experience, Stonebridge was willing to respond after problems were identified, but much of the responsibility for finding those problems fell on me, the homeowner. This ultimately broke down my confidence in the quality of Stonebridge's workmanship.