We toured a property and then sent in an application. After being accepted we saw there was no option to put down a deposit anywhere and reached out several times asking what was going on. They said they would give us a call the next morning and not to worry as there were no other applicants at the time. After not receiving the call we reached out multiple times and were finally told that someone else had put down a payment. On top of the tours being self guided this was just a waste of time and money. Feels like we dodged a bullet. read more

Mynd Property Management Denver - Real Estate Services Near Me - Denver, Colorado

It's very difficult to get ahold of a human to assist when there are issues and when you do get ahold of a human, they can't help directly and have to submit a ticket which causes the problem to be delayed for months. Ive sent in my renters insurance over 10 times at this point and every month I'm being requested for it again on the app. The app now blocks you from paying rent because you can't pay it unless you upload your insurance which I've already sent it an egregious amount of times. I've already received confirmation that it was received but yet again, I'm being asked for it. this is extremely frustrating to deal with every month and on top of that we pay a monthly admin fee but the entire system is AI. read more

I've been an investor with Mynd for about 4 years, and unfortunately, their service has declined drastically over the past year. It feels like they're downsizing and stretching their staff too thin -- property managers are now handling multiple cities (and even states), which means they have no real understanding of the local Denver market anymore. My property has been vacant for over 5 months, and the only leasing strategy Mynd seems to have is to drop the rent every two weeks. There's no creativity, no local insight, and very little proactive effort to get it rented. On top of that, I was billed $400 for a simple garage trash pickup, which feels completely unreasonable. Even worse, their much-advertised Rental Guarantee turned out to be unreliable. My property manager initially confirmed that my property was covered under the guarantee, only to reverse the next day and say it wasn't, citing made-up and inconsistent reasons. Mynd used to be a great company with responsive service and a strong tech platform. Now, it seems like the financial pressure is pushing them to cut corners and operate in questionable ways. If you're an investor looking for dependable property management, I'd strongly suggest going with a local company that truly knows the market and values transparency. read more

why can't there be a zero star option? Possibly the worst customer service I've ever seen. and the vendors they send out for servicing repairs? one man showed up late for a repair - and left 10 minutes later recalling he had to be in court that day. wow. the charges they come up with - the impossibility of speaking to humans - please don't waste your time, money or resources on such a crappy property manage company. read more

Absolutely terrible customer service. we scheduled the first possible tour to view a property at 8 am. we drove an hour to the property and as we pulled up our tour was cancelled because the house was already rented? wasted two hours of out time and what a joke of an apology. There automatic email system was nicer then there actual team read more

If i could leave zero stars I would. What a freaking nightmare living under a property controlled by Mynd management. It has been bogus charge after bogus charge upon move out that we are now seeking legal advice. First it was $150 to remove a mini fridge that Mynd had provided us when our Main fridge went out and we were without any mean of refrigeration for almost a week. Yes we did not have any way to store breast milk for our newborn for almost a week cause that's about how long it takes Mynd to replace an essential appliance. Next came the $450 charge to replace a loose shed door handle??? I mean the handle cost $30 and apparently $400 in labor?? Then there was a $280 whole house cleaning charge. We have never left a rental anything but spotless in the past. Absurd Nickle and diming on every little standard wear and tear mark. What makes me the most upset as that we requested they have a phone conversation about these charges but they simply are straight cowards who hide behind their computer screens all day and. are only there to please one party, the property owner. When deciding on where to rent reconsider Mynd. read more

The absolute worst company I've ever been associated with. No communication, horrible maintenance work, and they just seem not to care if your tenants are happy or not. Found myself always doing the work that I pay them for because of the astronomical quotes for services that we "need". It's almost like the maintenance team doesn't even show up to look at the issues, they just always say it needs a replacement. I was told our garbage disposal was broken and making loud noises when turned on, and they wanted $1,100 to replace it after they sent a technician to the house who said it was beyond repair. I had a buddy who lives locally go to the property to check it out, turns out, there was a metal bottle cap causing noise, and the garbage disposal was fine. A/C wasn't working, so they said we had to spend $8,000 to replace the entire system after a technician said it was a "total reinstall needed". I contacted the company that installed the a/c, THAT WAS STILL UNDER WARRENTY, in 2017(this was 2022 btw), and they went out and told me the lines had frozen because the a/c was set to run consistently at 65, fixed the issue, free of charge. The garage door came off the track, and we were told we needed to replace the entire door and mechanical system, again, after a technician went out and said it was a total loss. Contacted the company that did the maintenance in 2020(right before we listed the property), they came out and set the door back on the tracks and told us the system was fine, and still, you guessed it, under warranty. they also tried to charge us $800 to order and install a closet door that we had removed while we lived in the property. When asked if anybody went to look at the property, they said a technician went out and did the assessment. I asked them if the tech looked in the basement for the closet door and tracks, as that is where we place it, and was told "Yes" but they will send him out to check again. Spoiler alert, it was there, in the empty basement, right where he "looked" and we left it. Dryer stopped working and we were quoted at $1,600 for a replacement(I found a brand new one for $460 installed). I could go on all day about how bad they are, just stay away! The flat rate of $169/month sounds awesome, that's why we went with them, but just know, you will be doing all the work or paying the crazy prices they come up with. read more

Whatever you do , do not work with this company. It has been a complete scam and only brought on unnecessary stress and the loss of over $1,200 and 5 months of rental income. After 4 months on the market my townhome was never rented out and I ultimately terminated my contract due to excessive fees and no real leads for a renter. I do not like leaving bad reviews and rarely do, but I hope this can save someone who is looking to rent out their house from the mess I put myself through by choosing this company. The first red flag happened when someone from MYND busted my locks and entered my home without permission. I told my property manager I needed a few more days to clean up my house before the MYND inspection. He confirmed he would not send the inspector until I gave permission and left the keys. While I was running an errand, I came back to the house to someone inside with the locks broken. My property manager admitted to the miscommunication with the company and apologized. Weeks later I was assigned a new property manager who charged me $288 ($216 for the labor and $72 for the locks). After escalating if for many weeks and having multiple people tell me the charges would be dismissed they assigned me a new property manager who was unrelenting and insisted on having me pay. This was the main reason I fired MYND. On top of this, the property was on the market for 4 months with no real interest despite numerous rent decreases. After ending my contract with MYND I never received my spare key, two garage FOBS, or mail box key back. They claim it was left in the house in a drawer but it was not. They also claim I still owe $250 for open invoices for charges I have already paid. Over 4 months I had more than 5 "property managers" assigned to my account. Each time I raised a complaint it felt I was passed on to a different property manager who I had to explain the situation again, and ultimately be ignored. This company is a complete front of employees who work from home in different cities around the country and know nothing about the Denver market. These are only my top two complaints for this company, there were many other issues. Overall MYND does not value simple customer service or take accountability for their mistakes. MYND is run with employees hiding behind their screens, and good marketing. Do not be fooled by their marketing tactics and friendly representatives they use in the beginning. The rates look good in the beginning because the real scam awaits when you sign the contract. I hope this review persuades anyone on the fence, as I wish I had done more research myself in the beginning. read more

Mynd has been an absolute nightmare to work with. 1. Refused to give us keys and ignored us on our move-in day because of an error their staff member made. 2. The property wasn't ready for move-in and had workers in our unit when we arrived to move in. The property was dirty and not cleaned for us. 3. There are several safety issues that they still haven't fixed after being here for more than 2 months. 4. Offered a discount on rent and then revoked it for no reason. 5. You can't get ahold of them without calling a 1800 number and no one will ever call you back 6. They have provided fake invoices for work they've had done. 7. They don't maintain the property and there is junk, trash, weeds and all kinds of gross and dangerous stuff going on. There are so many more issues than this. We have contacted the BBB, local health department, code enforcement, sent them demand letters via certified mail and still haven't had anything taken care of. We've hired a lawyer. Don't make the mistake of using this company. read more

What I wish I knew before submitting an application on a property managed by Mynd. The rental price listed - is not what you will actually pay per month. Be prepared for them to add on monthly administration fees / move in fees / pet move in fees / etc. All of this should be included in the rental price or at least explained in their description of the unit before you submit an application on the property. Once you submit the deposit - your lease will start in 7-14 days. Also be prepared to hear - anyone can take the property at any time. They are a first come first serve company so you can go through the entire process and someone can basically snag the property at any time from you. Application process is a headache, especially if you are a business owner and pet owner. Be prepared to submit a pet application with pictures, vet info, vaccine status, and a number of breed restrictions. Our story - we found a property managed by Mynd early in our home search. The initial process was easy. They sent us a code and we were able to view the property. The property was beautiful but didn't check all of our boxes so continued to look. A couple weeks went by I received a notice that the price was reduced by $100. It was still on our radar as we were interested but not ready to put an application on it. Then they put a leasing special on the unit for $1650 off the first month's rent. I reached out to the company to see if the owner would consider $3000 per month instead of $3325 as that would put it as a contender in our decision. The owner agreed to the new rate but it would cancel out the $1650 move in special. We completely understood that and agreed to the $3000/month with no move in special and said they would be sending an application. Everything was on track to close the deal until we found out about the 7-14 day window and asked if they would be willing to start the lease date 10 days later so we weren't double dipping rents. We got a call on the phone stating that the owner agreed but wanted a 15 month lease term. Wasn't a problem for us so we continued with the process until we got to the deposit portion and it was for $3325 not $3000 with no move in special. Also this is when you find out about all the extra fees. We reached out to square away the price on the deposit and that's where they said the price was now $3325 because we wanted a later move in date. It has honestly been a nightmare since. There was no accountability on their part. You get multiple people in the thread that don't seem to know what is going on and at every chance they have to make something right, they don't. We ended up pulling our application and are now signing a lease with a private owner. I initially gave this company a chance after reading horrendous reviews online as the process was easy in the beginning. This company has negative reviews for a reason. In the end we feel like we dodged a bullet pulling our application on the property and hope this review helps others when thinking about renting their property with Mynd. read more

This management company does not care AT ALL about its tenants . Under almost a two year lease , I rented a property that should have been scraped . I moved in and did not have a stove for 3 weeks . Heat went out between xmas and New Years . Have lost hundreds hours of work waiting for ghost vendors at the home , to fix leaks, heat , carbon monoxide scares that NEVER SHOWED UP . Mystery charges on my account for service fees and expired renters insurance that was never expired . Never fixed sprinklers for two summers after REPEATED requests. Moving out and Mynd telling me I will be charged for landscaping . Hired professional cleaners to clean upon vacancy ... $500, and was told by Mynd I would be charged additionally . You NEVER speak to the same associate , Ill bet I spoke to 25 different robot associates over my time renting . They did not reflect my prorated rent for have the month , had some mysterious ledger that I owed over $4000, their app did not allow a partial payment for the correct amount . While communicating with them , I was served an eviction notice . Easily the most incompetent business I have ever been subjected to . I am a hard working responsible single Mother and have been a VICTIM of this company . Too many issues to state in this review . In short ... DO NOT RENT FROM MYND. You will be sorry read more

They are worse than the last management company I hired. I actually fired them before they even got a tenent in my house. I was preparing for my current tenant to move out and hired these people to start on aug 1. I looked into management people early so I could and they could be prepared to take over management of my property and a smooth transition so I could start getting paid rent again. Well they came to the property and put a lock box on it like a month and a half early. Not to mention bothering me for the money I was to put down as a mantainence fee. They were emailing me for it and calling really desperate. Even before the contract with them even started. So I finally paid 500.00 to get them off my back and started. Well when it came time they put an add on Zillow to rent my place WRONG photos of the place, wrong information, wrong year built. I had already given them correct photos of the house. They just didn't pay attention to use them. Then all of the sudden Im getting a txt and emails we have taken a deposit tenent will move in soon. WITHOUT any information for me. I get to choose who lives in my house. NOT you!!!! They failed miserably. I contacted them and told them this would not work for me. I wanted out. I will put my own add on Zillow. They ended up Taking 99.00 from my 500.00 and Im STILL waiting on getting it back. FOR DOING ABSOLUTELY NOTHING. All I can say is DON'T DO IT!!!!! read more

I agree totally with the reviews stated below. I have also had a nightmare experience with Mynd. It took this management Company about 2 months to get my property rented out and was collecting management fee's without generating me any income. I did Requested repairs were made prior to me renting my place out By PM Troy Herman Due to an inspection per Troy Herman they did. They were doing showing on my Condo for two Months. But had the nerve to to tell shower head leaking, towel handle need to be replace etc. Item that were never stated in the previous inspection. This Property Management Company Mynd appears to be a Shady crooked management Company . The suppposedly got my Condo rented out in November . But I have yet received any income. I would clearly not recommend Mynd . I would give them- stars. The local Denver number they provided transfers to their customer service representatives in California. When you ask to speak to hire up management they say you can't. That a Red Flag their. read more

I would give negative stars if possible. It has been a nightmare dealing with MYND recently. My newly assigned PM knows nothing about what's going on with my property. You can never reach him by directly calling his phone number. The only way to talk with him is by scheduling a phone appointment on your owner's portal but he is not reliably available on weekdays during working hours. After promising to resolve an urgent/time sensitive security deposit issue within a week, he sat on it for a week without doing anything, and then told me that he forgot what the issue was about when I followed up with him a week later. When asked about 2 repair/service requests I saw currently active on my owner's portal, he told me there was no active service orders. MYND has no local office number you can call to get hold of somebody who can help you resolve issues with incompetent PM. The 720 area code number displayed on their web site is not for their local office but direct you to their main customer service where the only people you can reach are representatives who can only send your requests to "escalation team" for somebody from the "escalation team" to reach back to you. I was told that the "escalation team" would contact me in 5 hours after a request is made. But the fact is I made multiple phones calls to MYND's customer service and made multiple requests to be contacted by their "escalation team". Nobody from the "escalation team" has ever reached back to me, even days after I made the requests. Their customer service is non-existent! read more