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    Kaiser Permanente Livermore Medical Offices

    Kaiser Permanente Livermore Medical Offices

    3.1(93 reviews)
    2.1 km

    Having medical care this good is such a gift! It makes living here so worth it. I have had and…read moreworked in many healthcare entities and I am continually impressed by Kaiser of California East Bay. Compassionate and capable, both. I am grateful for the care we receive from Kaiser Livermore and Walnut Creek! Thank you.

    By far the worst patient care I've ever experienced. I'd be switching to a different provider…read moreduring next open enrollment. In one instance, I was waiting for interpretation of important test results related to my health. Instead of receiving an explanation of the results and guidance on next steps, I was told to contact another department myself. Patients should not have to act as intermediaries between Kaiser providers and departments to get answers about tests that Kaiser ordered. In another instance, I sent a message to my primary care physician and received a response from a nurse stating that the doctor was out of the office and that if I wanted an answer, I should resend my message after the doctor returned. I found this completely unreasonable. Why is it the patient's responsibility to keep resending the same message until it happens to reach a doctor at the right time? Messages should either be held for the physician upon return or routed appropriately within the care team. The recurring issue is a lack of ownership. Ordering tests is only part of patient care. Following up with results, explaining what they mean, and providing next steps are equally important. Patients should not have to repeatedly chase down information or navigate internal communication gaps on their own. I expect better coordination and accountability from a healthcare organization of this size.

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    Kaiser Permanente Livermore Medical Offices
    Kaiser Permanente Livermore Medical Offices
    Kaiser Permanente Livermore Medical Offices

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    Mysaic Medical - preventivemedicine - Updated June 2026

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