I have been a patient of Mystic Valley Urological Associates for a number of years, and have always found the Staff to be very helpful. I started with Dr. Kelly and now see Dr. Faust. I saw a previous review written by someone who had to wait. Apparently he would rather a "fast food" type of medical care. The medical care is First Rate. And First Rate medical care takes time. read more

I was seen as a new patient by Dr Christine Nikas a month ago.I got to the office 15 min early. I filled out np paperwork left a urine sample they took me in right away. The dr came right in and asked me my symptoms. I was very uncomfortable. I had a fever, lower left back pain , nausea, vomiting, diarrhea, rigors ( shakes and tremors ) , frequent urination . She never checked any vitals signs sat across from me. Told me she was to treat me with overactive bladder. She called in a script for meds. I told her at least three times that I had a fever knowing there was some kind of infection. She had me also schedule an appt for ultrasound which i could not get appt for a week . I left there got scripts filled that did nothing for me. I ended feeling worse and worse . I saw her on a friday by sunday I ended up in emergency rom at lahey clinic . I was admitted immediately with heat rate of 158. i had scan and x-rays and was diagnosed with a large kidney stone, sepsis and ecoli. They did emergency surgery shortly after I arrived .I ended up in hospital for 3 days. They told me I was lucky I got there when I did another day would have been alot worse. I would never recommend this dr to anyone. I am in healthcare and had a pt today that saw dr as well and said she had a terrible bedside manner. read more

Dr Faust and his team are so kind and efficient. They helped my father in law with bladder issues he has had for years.

do not use. they will have an intern do your procedure. her. !!! work left me in. pain for months. very. bad. doctors.

You are terrible. You mislead us and charged us unnecessarily for a telehealth visit with a Dr to talk to us about performing a circumcision for our 2.5 month old adopted son knowing that you were not performing these procedures now due to COVID-19. When we asked if you were performing these now, you said yes and had us schedule this telehealth call in which the Dr simply read a bunch of disclosures to us and never provided any medical advice. Then when we called to schedule his circumcision, you said you were not performing these yet are forcing us to pay for the telehealth visit that we would not have scheduled in the first place had you been upfront and honest with us. Very shady. You should be ashamed of yourselves. read more

WARNING MONEY SCAM!!! Yes, you read that correctly. they just want money. I have had chronic kidney stones for many years and my primary has been telling me for years to see a urologist about them. After I had a really bad problem and went to the ER I finally broke down and scheduled an appt. at mystic valley urology. I was told that I could wait 3 1/2 months to schedule with a doctor or wait a month and schedule with a Nurse Practitioner. So I took the appt with Marcelle Saurman nurse practitioner. I took a day off from work ( I don't get paid) and went in.... MS. Saurman looked at the CT scans from my ER visit and said I have several more stones in my Kidneys. ( I already knew this ) We discussed diet which I was already following and already in my medical file. We discussed the stones were made of calcites. I have had many tested and again already in my file. She ordered a 24 hour urine test and scheduled another appointment for a month later. I took another day off of work and went in to see MS. Saurman for the second time. When I was seen by MS Saurman she looked at my test results and simply said you have a lot of calcites in Your Urine. I replied yes we knew this already ... whats the next step here? Her answer was lets do another 24 hour urine test and set up an appointment with a urologist here in the practice to discuss it with you. So why did I waste my time doing the first test and talking to this fake doctor?????? I thought a Nurse Practitioner was supposed to consult with a doctor about my test results before seeing me. This practice just wants patients to keep coming back again and again for the money. STAY AWAY !!! read more

Not one person can make a phone call. Staff is terrible. The only nice lady is the one behind the front desk. Do not go here if you need a medical diagnosis or any help, they are useless. Lab results never reported to the patient. Multiple calls and and messages left for a simple call back with results is not something this place can handle. Hands down worst place you can go. read more

What a mistake coming here. Never got to visit with the doctor after two appointments only the physician assistant. Tried to schedule surgery but was never called back to set up date for the procedure. I have left repeated messages never even got a call back from them. Thank God it is not a life threatening procedure. Completely unorganized. Would not recommend this place to anybody. read more

Messed up billing. Lost referral twice. Made me use an iPad, go to a website and then also fill out paperwork. Complete cluster fuck. Go someplace that has their shit together unless you want to be on the phone sorting out billing stuff all day long read more

I have been bladder cancer free for over 15 years thanks to the care of Dr. Little and the staff at Mystic Valley Urological. I value their care so much that I now travel from Cape Cod for follow up visits. Jim S. read more

2 Visits ... twice hour plus waits. No explanation, no apology. All my queries about the delays were met with, "the doctor will be with you soon". Well, I won't be going back. read more

I called with a problem I had ans waited and waited for someone to answer. When someone did answer a nurse practitionor got on the phone Knowing I was very upset he posted on my chart that I was crytitng which I was not.. They don't answer phone calls and wait all day to call back.. If I do have to go back it willbe under my terms read more

Dr. Little was my elderly aunts favorite doctor. I have taken her to see him for years and have been in the room with her as her health care advocate. He has always been friendly and competent. The staff is great and the wait wasn't long. I never had any problems scheduling any procedures she may have needed. I give five stars! read more

I went to see them was greeted with rudeness by the front office person When taken into see a Dr they did not take any vital signs only was told to Go sit in this room The Dr came in was abrupt factual but made no effort to engage me as a person only a billing experience, i need medical help but found all the staff to be very superficial and I was made to feel like a piece of humane refuse. They want me to have a surgical event but I have no confidence in them. If you go to Mystic Valley Urological understand Your are a Patient and if they are rude so be it You are not the focus of their work just a billing experience they have to cope with Mystic Valley has condemned me to a life period existence and they do so because i talked back and stood up to rudeness condecention and greed These are the hallmarks of Mystic Valley and Dr Tsai avoid if you can but they have a corner on the Market so have a problem Dr Tsai will let you die before she confronts her front office drones read more

The staff is caring BUT for a medical practice they are very difficult to reach to ask questions. Leaving your number for a call back doesn't work. I called about 2 weeks ago and still haven't received a call back. I had to call and say I was a new customer because there is no other way. So for this they get a BIG ZERO. It is as if the phones are set up to make you want to hang up. There is another issue of emails sent but I believe you need either an I phone or android to find out any information on an upcoming appointment. So, as I see it, there are mostly seniors while I wait to be seen I have wonder! Many of whom either do not own either type of phone or if they do not want to compromise their personal information. read more

If I could rate this office a zero I would. I saw Kim Farina, she is wonderful however the people that work in the office are terrible! I scheduled an appt 6months out. Well it's the week before the appt and I call to make sure that I wrote it down right in my calendar 6 months ago. I called everyday for a week leading up to the appt, left messages and NEVER HEARD BACK FROM ANYONE regarding the appt. I also never got a confirmation call so I decided you know what I probably dont have an appt.. so I didnt go. The next three days I call and call and call to see when I do actually have an appt for. Well after being on hold for 15 minutes, then being hung up on, calling back and asked to hold once again... I was finally told that my appt was scheduled for 3 days ago and I missed it. so now I schedule another one for 3 weeks later . Secondly, I was suggested to take some medication which was written on a sticky note. I lost the sticky note and call to find out the name again. You'd think this would be easy. After three weeks with over 10 phone calls, 4 messages, 20+ min of being on hold, and being hung up on TWICE. I was finally placed on hold for 10 minutes for them to take my name and phone number for the Dr to call me back. Yes I missed the date and yes I lost the sticky note I get that but the wait time, none returning calls, being hung up on is unacceptable. I manage a physician's office and I would be fired if any one of these things happened. I understand if you're understaffed but communicate. I love kim Farina and am so sad that it is this hard and frustrating to get through her staff. The medical staff is wonderful but the office certainly has some things that need to be fixed. read more

If I could leave Zero stars, I would! Horrible, awful service and the worst attitude in dealing with people. Most who come here are not feeling well and have discomfort. I came there on 1/8/18 saw PA Lynn Langlois. I don't think I've met a person with a more horrific bedside manner than this woman. I was told "I had 3 kidney stones in my kidney but because they are in my kidney, I shouldn't have symptoms". I have been sick with nausea, right back pain and I think I know my own body but NOT to this lady. Part of the visit and she actually tells me "&*&&, don't make me lose my medical demeanor with you"! Please for you own good, stay away and NEVER EVER go back! Mind you had the same symptoms on 5/18 and MGH admitted me and took out 2 stones I didn't know I had. Guess I just get sick and nauseous with back pain for fun? Then they have the nerve to tell me to see my PCP to find out my issue! They couldn't find an issue if it bit them in the behind~~RUN read more