My husband and I spent a long day at Manchester Urology. First of all, they allowed us to come and…read morehave an appointment immediately when I told them that my husband was very uncomfortable. Secondly, he was cared for and relieved of his pain and thirdly, a wonderful and smart nurse named Darlene spent an inordinate amount of time with him and allowed him to make the best choices. We are now home, feeling that my husband got the best possible care and can recommend this particular Urology office highly. My husband has been to many doctors of different specialties, is himself a retired physician, and feels immensely relieved and impressed with the excellent care he received.

The billing line / department is just a voice mail. You have to leave a message and hope someone…read morewill call you back. I've had an issue now with an incorrect amount on my bill and they supposedly fix it and send another bill still with the wrong amount on it. The online bill payment site is an absolute joke with no way to assign what you are paying to your actual bill. I may just mail in the over payment so I no longer need to deal with this office. I canceled my next appointment and will find another doctor.

I am giving NEUS 4 stars instead of 5 because I found the NEUS experience to be rather brusque with…read moreregard to the lack of "hand holding" outside of the exam and operating theaters. Having said that, I will also say that I found the staff to be professional and organized during all phases of actual engagement. My experience with Dr. Cannelakis, his office/technical staff and the ReZum prostate procedure was stellar. My self referral experience was spread over a 4 to 5 month period between first appointment and ultimate procedure and was peppered with moments of doubt, due to an insurance glitch and scheduling that reflected a practice experiencing high throughput, with limited resources devoted to soothing patient anxieties, with minimal communications. Having already endured a 2 year saga of disappointment before finding NEUS (the only practice in this part of New England offering cutting edge technological innovation in this sphere of medicine), my patience was tempered by the time I had my experience there.

STAY WAY AWAY FROM THIS PLACE. I tried to get an appointment and the team is horrible. I tried for…read moredays to send them a fax, what they claim they never received it. Than they hang up on you and do not answer the call again. If the level entry is like that, imagine the doctors. Stay away from this hell hole.

All office staff at Elliot Orthopedics have always been polite and efficient. The medical staff has…read morebeen not just professional, but also kind and caring. Along with answering all questions and providing thorough information, Dr. Lawless has offered treatments that have been beneficial in giving relief to my advanced osteoarthritis.

I went to Elliot Orthopedics for shoulder. The office is clearly over booking which led to being…read moreturned away for an office visit. After having to plead to see my dr. When finally saw the Dr. Doctor had person in training. She spent most of the time talking with training person. At the the end when she did talk to me, offered no plan to address the shoulder issue. I did receive a shot for pain and told to go to to PT for the fourth time( insurance merry go round). Left with no answers and stunned how lil she seemed to be engaged. Told family and neighbors never go there. Treated like crap from beginning to end. Doctors don't seem to really care to help, period. Seemed like I was a nuisance to them. Just terrible operation, from appointments to actual doctor care(or lack there of).

No treatment til one day he says you have diabetes. No money in a healthy patient. Worst of the…read moreworst.