The services are awful. The van ride we booked at 1,000PHP was late last night. Note that this was a van ride as agreed on but what picked us up was an L3100. To top that off, the driver, upon arriving, left us for several long minutes to escort a drunk man. At past 10pm and with several tired passengers (including an elderly woman), this was not ideal. The staff assisting us could not contact the driver and we had to wait.
The driver was also driving far too fast and the ride generally felt unsafe, especially with the bumpy, narrow roads to the resort. We ended up reporting this to the front desk and they told us we didn't have to pay. While this is still a nice gesture, steps to avoid this should have been taken in the first place.
I mentioned the polite staff before but I may have to retract that statement for the Brezza restaurant. I visited it for lunch and approached staff (the only one immediately in sight at the time) and said I would like a seat. I waited for nothing at my table. I was directly seated beside the area where they were making pizza and not hidden in some secluded area. I transferred to the front in the sunny area and the same man saw me and asked me if I was able to place my order.
Funny since I was in his line of sight most of the time. I said no. He asked a server to give me a menu. The server did not give me a menu and seemed far too occupied to hand me the menu she already had. No explanation, nothing. Tired of waiting and hungry, I left. read more