The lady who answers the phone during 3rd shift is pretty helpful. The lady who answers the phone during the day is different though. She just seems like she doesn't give a damn and is not nice. I get being matter of the fact but you are working customer service. That being said N and S did a great job towing my vehicle to the auto body shop and everything went perfectly at that point. read more

How pathetic worthless pieces of sh*t do your tow drivers and/or personel have to be to take personal items out of a vehicle that was wrecked? And then act like it wasnt there when you towed it. Even when we have pictures showing its IN the vehicle on numerous days. We weren't able to take stuff out of our vehicle since we were on the freeway and the sheriff's ushered us into their cars and took us off the freeway. This company is a sh*thole, if you can, dont use them for anything. Ask for someone else to tow your vehicle read more

Don't use this guy he's a thief! He towed my truck that I just purchased so the open title was in the truck and sold it illegally. I filed a lawsuit for 10k and I will win!! read more

N & S Towing - Selfie of n&s owner - Towing Near Me - West Allis, Wisconsin

Dirty children running around in the place. The people who work here are so unorganized. Plus they are very rude individuals. I wouldn't recommend this place to my worst enemy. read more

If I could give zero stars, I would. After my accident, this tow company took both cars without telling us where they were going and left us stranded at the scene. The driver gave no explanation and no help. Thankfully, the police officer was still there to tell us where our cars went and even gave us a ride. Completely unprofessional. read more

DO NOT USE. They kept me waiting for 2.5 hours with no call. I had to call them, and they said they were too busy cleaning up accidents off the highway. They said they would be there within the hour. They obviously did not care about my appointment and prioritized the accidents. I called another company. They came within 30 minutes. read more

If you leave anything of value they will take it. You can not trust them. I wish I would of prosecuted them

I had a sudden super dead battery in my car so I got my trusty jump box that was not fully charged to save the day, not because it was not juiced enough to start my dead car. I called this place for a road side service jump start and I was told $45 plus tax 30 minutes maybe an hour so I say ok. The 60 minute max mark has come and gone so I call them and I was told it's still on the run board, nobody on the way yet so I canceled the service. When your stranded and late for work a realistic service time is expected because other companies are out there who live up to the service time. I don't have time to play games while you got me on the hook. read more

They not only were mad disrespectful ( of course ) but their driver stole fishing poles fishing boxes tools and damaged and broke our speakers in the back of the car appears they let their anger out on it :) be sure to have a dash cam in your car and reporting this to the police since they want to claim they " have it on camera the poles are in there" they aren't :) we may even try to sue considering the overcharge customer service and of course blatant damage. And theft. read more

N & S Towing - Towing Near Me - West Allis, Wisconsin

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Simple pickup...out of my driveway...damaged exhaust costing me additional $$ at the mechanic. "not my problem" read more

first time I've been in an accident and I am 9 months pregnant. I had to be hospitalized and this towing company made my life hell while I was still in the hospital recovering from my injuries. the women on the phone was rude and unsympathetic. read more

Do not call this towing agency if you want your vehicle picked up in a reasonable amount of time. I waited 6+ hours for them to come get my car and take it and me to the repair shop. When I called they said they were a little backed up and it would be 2-3 hours. That worked with my time frame so it wasn't a big deal. I called after 3.5 hours and they said another 2-3 hours. After another 3 hours I called again and they said that they there was someone else ahead of me and that they couldn't tell me when they would be there. They also made a point to tell me that they tow for 10 police agencies and that they take priority over stranded people. There was zero empathy. If they had told me it would be 6+ hours I would've called a different company. Never using them again. read more

First off the guy was very rude. Didn't have a face mask on! Also extremely over priced!!! $79.13 exact just to pull my car out of a snow bank!!! He didn't even have to tow my car anywhere just get me out of a snow bank for $79.13‍ read more

Recommended by Honda City - and for good reason. Very responsive, helpful, friendly. Highly recommend. Josh was great!

Horrible horrible customer service.. it's like why work at a place where u have to work with humans if you're just gonna be rude! Overpriced and completely disturbing. I can't believe these people been in business for any amount of time. People like that don't deserve to have the luxury of owning a business, running a business or even a opportunity of employment. I didn't do your job application for you Nor did I ask you guys to open a business It's wrong to treat people that way read more

When my car got in a wreck, I was able to just walk up to the desk. Tell them which car it was, retrieve my items and head out. Pretty painless. The staff seemed very relaxed read more

Bad customer service and super expensive very slow disappointing behavior...

I've had a few vehicles towed by these people. Never a good situation. Always extra fees for winching skis straps etc... winching? How else do you load it? Flat bed service premium charge? I didn't request that service. It would have been better if they 2 wheel towed it anyway! One time it went in fine and came out with the battery upside down (what the?) And a hole in the radiator hose that cost me the engine and car. Another car had the clock flashing when retrieved which only happens if the battery is removed for an extended period of time. I asked and they denied it. On another occasion I was hit by a car on my vw trike. The frame was snapped in half and laying on its side. I estimate a half hour realignment and weld to fix it. When I got it out it was in a pile. Seriously it looked like they dumped it off the side of the truck or maybe consolidated it with the front end loader they use to move cars around. Regardless it went from a half hour of welding to requiring a new starter motor mounts forks seat frame repairs oil pressure switch which leaked costing me the motor with a thrown rod. After that they had a motorcycle which was uneventful except for they charged for using straps to hold it down. Same day retrieval 200 bucks! They have my van now and are charging for winching 308 for same day retrieval!?!?!? It was in an empty flat parking lot. The ignition was removed previously so they claimed that was why. I said what there is no shift or steering lock and that makes it more challenging how? If you can avoid them do if you get towed by the city or the law I'm truly sorry. Good luck getting it back and try to inspect it before you do it might not be worth what they charge to get it out. read more

This tow truck driver was honestly the highlight of my day (Who knew?!). I was recently in a wreck on the interstate and had no idea what to do. The officer on scene called this company to come get my car (and me) off the side of the road. The driver was very professional, calmed me down, and got me exactly where I needed to go safely and quickly. They billed the dealership for the tow, so it could all go through my insurance at once. Very helpful in a stressful situation. The driver told me had been doing this for 44 years, and the experience was definitely appreciated today. Thank you! read more

If I could rate 0 stars I would! The lady who answers the phone is beyond rude, I asked to speak to a manager and she said she was the manager!!! Horrible customer service skills, the "manager" proceeded to argue with me when I asked her to stop being rude. She kept interrupting me & when I asked if she needed the address her response was "Clearly". I was told my car would be towed within an hour and a half, it's been 3 hours now and it is only "on board". I wouldn't recommend this company to anyone! read more

DO NOT USE THIS COMPANY. An N&S tower driver stole money out of my vehicle. I was involved in a 4 car accident that wasn't my fault. Unfortunately, my car was damaged and could not be driven. My insurance company contacted N & S towing to tow my car to a body shop. N&S came and picked up my car, while I arranged a ride to go to the shop. I arrived to the body shop not long after my car was dropped off, and no one had been in my car yet. I went into my car to grab some cash that I remembered was in my center console and it was gone. I contacted the towing company, and they said a manager would get back to me. I waited over a week, and did not receive a response. Today, I called them and they told me they spoke with their driver who denied it (of course) and that I would need to take my concerns to small claims court. Being that the court process is more expensive than what they stole, I'm going to let everyone know what a shady company they are. read more

(BBB.org rated this company F for FAIL) I had to call police to get my jeep out of their yard because they refused to release it to me because i came back a second time in one day to get it. The women in the office are on a power trip and incredibly condescending. They left my key turned in the ignition for three days and the battery was dead and they wouldn't even let me use their jump cables. They literally yelled at my boyfriend and I because we asked why they were being so rude. When they were finished texting, gossiping and filling their faces with fries they started to literally SCREAM at us and kick us out of the office resulting in the police showing up. Any reviews with more than one star is FAKE or they got paid to write it. read more

I am extremely disappointed with this place!! I have never experienced worse customer service anywhere in my life. The lady who answers the phone was very rude and disrespectful to someone who just had a couple questions. Im pretty sure they are also racist, my boyfriend and I share a car that was towed here and all we were doing was standing by the fence to look at the damage to our car and they were all standing looking at him through the window and we were told to leave and that he's not allowed back. These people are sick in the head! read more

If I could give zero starts I would. Said they would pick up my car in one hour, when I came back to where my car was THE NEXT DAY it was still there. Because of them my car was sitting overnight unlocked with keys in it and I didn't so much as get a call notifying me that they couldn't pick it up. read more

I called just to verify something and spoke with one of the rudest men. Horrible customer service.

This company has a bunch of rude incompetent people ! They overcharged us and broken our vehicle . They told us our car was around the corner and we walk around the corner and no car . I am unable to walk that far . Then they said the keys were lost when the keys were put into the ignition by them and stuck ! Had towed to Illinois at my expense and am waiting to get car fixed at their expense read more

Called them for an emergency car unlock at around 6:30pm on a weeknight. I actually tried a couple other places first and they recommended N&S based on my location compared to theirs. Guy showed up on time, about 20 minutes, got the car open, and provided the receipt for AAA reimbursement. Pretty textbook good service IMO, disappointed to see other people on this page having bad experiences read more

I called N&S because my car had been sitting for several months and needed a jump start. The young lady who answered the phone was very polite and professional. My driver arrived in about an hour after my call. He was kind and courteous and got my car running in less than 5 minutes. I have used N&S a couple of times in the past and will continue to be a loyal customer. Their prices are competitive and the 3 drivers I've worked with over the years were all great. They were kind and compassionate when I was in a stressful situation. read more

If we could rate them any lower we would. HORRIBLE SERVICE AND RUDE EMPLOYEES. It appears because they have a contract with the city they have lost all manners and have the right to over charge. We were treated so horribly both by the receptionist and the tow driver. We wanted to call the company to tell them about the rude behavior and asked the driver his name. He stated that he didn't have a name. We had to deal with him....period. When we called the company to report how we were treated, the receptionist wasn't much better. WE were an inconvience to her. We asked if the owners were there and she said yes. When we asked to talk to them she said NO. Really.....we have never seen anything like it. THE WORST PLACE TO GO! read more

Messed up my shifter bushings and control arm. Worst place ever!

This place is terrible, they do all the towing for the police in West Allis and they were very rude when I went in to pick up my husbands truck. They were unprofessional to my husband the day before and then even tho we are married would not release his truck to me, just so they could make an extra $25 to stay open later for him. Then she lied to my husband saying I cussed and called her out her name. This place needs to have there business with the city revoked read more

Highly incompetent and unprofessional. The women in her 70s at the front desk was very rude and confrontational. The place smelt like booze and was very dirty as well. I would not recommend anyone going to N&S towing if they have any say in the matter. The younger women at the desk was apologetic and seemed like a nice lady, however whoever is running this Mickey Mouse operation is doing a very poor job read more

Wouldn't give me a half star. My daughter had N&S tow her car less than a mile to a service shop down the road. $131.00. I would have pushed it down there myself had I known. No emergency call. I had my truck towed 15 miles for $75 last year. Different company. What a racket. Shop around people if you have time. read more

If I could give zero stars I would. I was lied to about their business hours just so they can get an extra storage fee . They not only lied to me but then when I had my fiancé call to question about their hours they proceeded to deliver poor customer service. That's an understatement, they hung up on him multiple times and he was fair, polite and courteous. Not only that but I'm pretty sure the inside of the business is a health hazard. Their personal needle depositories were out where customers could see, filthy food dishes were sitting out and a child, looked like she should've been in school at 2 on a Monday afternoon, was running around barefoot and trying to eat paper towel and use cleaner without supervision. That's just the inside. Then out in the tow yard the lot was completely muddy, so had it been a rainy day I don't see how we would've got my vehicle towed out of there and it's covered in glass and parts from other vehicles--my tire even deflated so when they say 'no damage towing' it's a complete wash. Thing is though when I got into the car accident this was the only service that the police of West Allis would call because they are contracted with this company. If you're ever in an accident or in desperate need of a tow stay far, far, far away. Had I not been in the middle of an intersection I would've shopped around. Shame on the city of West Allis for contracting with this horrible business. read more

My understanding is that these people are contracted through the Milwaukee police Department. I pray that you never have an accident in Milwaukee that would require you to be towed to this place. They will waste your time, they will nickel and dime you every step of the way, you will have no say in it. My daughters car was towed there, she lives over an hour away. She called to see what would be needed to get her car picked up and towed to another location. She is told the license # and payment. I call to make payment- can't do over the phone. Ok- jump in the car drive 20 minutes to their place. They tell me they need a notarized letter or she must be there. I'm fine with following policy, but there were calls made prior and this was not made clear during any of them. The lady answering phones has an attitude problem and answers the phone with a mouthful of food- just a joke of a business. But as long as they have MPD in there pocket, they'll be okay read more

Absolutely the worst!! Broke my shifter when they came to tow my car and then denied they did anything wrong and left me with the bill! Stay away!! read more

I was rear ended was transported to the hospital by ambulance. N&S towed the car to their lot. While I was in the ER, my went to see the car, twice, and had no problems. Knowing the car was totalled, I wanted to check it one last time before the insurance company took possession. I walked into N&S and was amazed by how trashy the place was. The staff ignored me for a period of time before asking what I wanted. I explained that I needed to clean out my car prior to the insurance company towing it. They said, in none too nice of terms that I needed to have my title or proof of insurance with me before I would be allowed access to the car. Why they couldn't check a drivers license against the sheriffs paperwork was lost to me. Very rude people. Equipment fleet looks trashed and unprofessional. read more

Yea the most unIntelligent unprofessional people I ever dealed with I wanted to fight and I'm not that person please go get y'all cars don't let these Dumb individuals Keep your car I heard them talking about how stupid people are that they don't get their cars and they keep it and they sell your car just please Stop going read more

If there's a way to give them less than 1 star... that would be their rating. If they didn't have the contract to tow cars from freeways, I would not be surprised if they went out of business. I would never wished that on my worst enemy but I think they take advantage of people so I don't believe they deserve to be in business.. We wanted to pick up our van because we didn't know we could of call our own towing company (AAA). Our van slipped getting off the freeway ramp and hit the side rail. When we found out we could of use our AAA, it was too late, they took the van away already. We called right away to arrange a pick up but apparently the paperwork is not quite ready (whatever that means) and by the time it was done they were close for the evening and we have no choice but to pay for overnight storage too. read more

I called them over 2 hours ago and was told the truck would be here within the hour. I just called them back and was told maybe another 30 to 45 minutes more. WTF ? Who's running this clown circus ? Definately WILL NOT call them again. read more