I called New Richmond Tree Service in May to see about removing a large tree in Stillwater. Greg, the owner, came out and looked at the tree, and I told him I wanted to get the stump ground. "No problem," he said, and before he left he said the cost should run from $800 to $1,000. I decided to go with them and scheduled it out about 3 weeks. The removal guys were competent, and later Greg came back and ground the stump, but my problem began when he sent me a bill for almost $300 MORE than the estimate. When I called them, I was told the estimate he gave me did NOT include the stump removal, even though we talked about it in great length. I was told that the actual cost was $500 more and he was "doing me a favor" by reducing it. He told me it was all listed on the work order, which was never sent to me. He told me he emailed it to me, but I did not give them my email. They also had plenty of time to snail mail it to me. I was stupid enough to get taken in by his good ol'boy demeanor and his verbal estimate while he was at the house. We are still fighting with them even though I paid the $1,000 top estimate he gave me. They are bait and switch, and not very competent...at least the owner is. He told me during the phone discussion that he could not give me a more accurate estimate when he was at the house, because he "didn't have a tape measure to measure the trunk!" Who the heck is in the tree removal business and does not have a tape measure. Now he is telling me that he told me that day how much the cost was per inch, and there was NO discussion of that. So....live an learn. I would NEVER use them again, and if you are tempted be SURE to demand a work order..by mail..so you can see their updated estimates. read more