Standard visit. Got a text about outstanding balance. Tried to call to verify my balance numerous…read moretimes. No answer did not return messages, and turned me into collections. I would not do business here again.

I can't believe I'm the first to review Westside Pain Clinic. What's WRONG with you other…read morepatients?!! :-) I've been going to chiropractors for 30 years off and on. Originally from Dixon, IL I'm newer to Springfield IL as of 2013. In Mach of 2015 I was in the 90th percentile across every fitness parameter you'd want to test for 50 year old men. By August of 2015 I was almost housebound barely able to walk. What started as what felt like a rib out of place, giving me a pinch pain (left) when I slept on my right side, progressed from March 2015 to August 2015 with me barely being able to leave the house. Beginning March 2015 I began seeing a couple other chiropractors in town and, while fine for the most part, they were quickly out of answers when my pain progressed. Frustrated and in serious, debilitating pain, I wanted to try another chiropractor and found Dr. Chris Clem D.C. at his Westside Pain Clinic (locations in Springfield and Auburn IL). After just a few visits with no significant improvement he was quick to suggest I see an ortho-based medical doctor for a possible injection, MRI, evaluation etc. I respect this and it shouldn't be glossed over. Not all chiros/docs will refer as quickly but instead will opt to drag out the treatments and $$ as long as possible. Dr. Clem has everything from a DRS spine decompression machine (few chiros have this) to muscle stim, cold laser, a REAL human being who does hand massage prior to adjustment, smart activator tools (for when you're in too much pain as I was and can't hack the harder manual adjustments) etc. I did see an orthopedic physician who ordered an MRI. It was negative for problems. In all? After the first visit with this ortho physician I saw 13 other specialists between June and September (e.g., medical doctors, physical therapists) were all "stymied" as more than one said. I continued to go to Dr. Clem 2-3 times a week NOT because he was cajoling me into doing so but because I would at least get a few hours of significant relief everytime I went. If you've ever been in chronic pain you will understand why a few hours of relief has significant value. And if you've never been in this situation you will never understand fully. It was Dr. Clem, as we continued to converse via email and in person (by the way Dr. Clem was also willing to e-mail with my physical therapists too - there wasn't some territorial pissing match going on), who said he felt I had "lax ligaments." He felt he was likely putting things in place but the ligaments were not holding the rib head etc in place. Although more rare than standard problems recognized by chiros and docs, it's not as rare as most think. He recommended I at least check out Dr. David Crane out of Chesterfield, Missouri who specializes in medically-based alternative treatments. I made that appointment but it was two months down the road. His suggestion had me researching lax ligaments and long story short I'm now in treatment by Dr. Ross Hauser M.D., a physiatrist specializing in prolotherapy (a treatment specific for ligament problems). Two physical therapists here in Springfield clued me that they felt it was "something mechanical." I believe they were right. Dr. Clem added the "lax ligaments" theory. I believe he is right. All the physicians otherwise were CLUELESS and out of tools. What this means, if you're the patient, is you are the can they kick down the road. Once they run out of tools they don't dig any more for you. They don't research further. They don't find you the answer. They're just DONE with you. They most times won't even refer out of their own physician network. I was essentially prescribed narcotics for pain and wished the best - they were all done with me with no other doc to refer me to. They were truly clueless. But thanks to Dr.Clem and two physical therapists I had enough to research and at least make the next move, albeit slightly outside the traditional medicine route. Again, if you're in chronic, nearly debilitating pain? You understand. As of this writing I'm not out of the woods but, for the first time in eight months, I'm actually improving. Did Dr. Clem "fix" me? No. But what he did do was provide incredibly skilled and effective chiropractic care with the latest equipment AND he quickly referred me toward medical doctor rather than bleed me dry just because AND he was the ONLY one to even mention the possibility that I may have lax ligaments - which as things are progressing - seems to be a major part of what ended up being wrong with me. Time will tell but it certainly seems I'm on the right track now. I still see Dr. Clem for treatments. Between the prolotherapy and chiropractic care I finally have hope and IMPROVEMENT which I haven't had in eight months.

Just scheduled another Myofascial Release treatment with Elliott. I have been a client off/on (as…read moreneeded) for many years and highly recommend him for any relief you may need.

Always leave feeling much less stressed and very relaxed. Elliot is great at what he does.read more

After living with relentless pain for nearly three years--trying physical therapy, dry needling,…read morehip injections, two knee replacements, and opioid pain medications--I truly believed this was simply going to be my life. I expected to spend my days hurting, relying on a walker, and feeling too drained to manage even the simplest tasks, like doing a load of laundry after work. Pain had taken over everything. Then Align Life visited my workplace to present a seminar on gut health. Dr. Willey was upbeat, engaging, and an exceptional presenter, and Stacie radiated warmth, energy, and genuine compassion. I remember thinking, "What do I have to lose?" So, I signed up for a consultation. That single decision changed my life. During my first visit, they took X-rays, completed a physical assessment, and performed an alignment. They scheduled me for another adjustment two days later and immediately began educating me on holistic health, how the body is wired to heal itself, how pain is NOT 'normal' but 'common'. I'll admit--I was skeptical. I told myself that if nothing changed in three months, I'd walk away. It didn't take three months. It only took three weeks. My flexibility improved, my pain eased and I felt a spark of hope and although the pain wasn't completely gone, it was noticeably reduced. They gave me exercises, talked with me about sleep patterns, and eventually tested me for food sensitivities. That's when I learned I had candida and sensitivities to spirulina (which explained why my protein powder made me feel awful), flaxseed (something I used daily), and several other "healthy" foods that were actually causing stomach distress. So many things began to make sense. After about nine months, my pain had decreased by roughly 80%. But my right hip still nagged me, so I saw my orthopedic doctor. X rays showed it was bone-on-bone. I talked with Dr. Willey about needing a hip replacement, and Align Life supported me every step of the way. After surgery, they adjusted me gently and thoughtfully, always keeping my healing in mind. I've seen--and continue to see--all three chiropractors - Dr. Willey, Dr. Jason and Dr. McGregor. Each one knows my history, and each one adjusts me with skill, care, and confidence. They are all wonderful. And the staff? Truly the best I've ever encountered. They know your name, your spouse's name, your kids, your dog, your job, everything. They greet you with genuine smiles, and even when I've had to reschedule (more than once!), they've never made me feel like a burden. A surprising bonus: I used to get migraines regularly. Since starting with Align Life, I've only had two. When one hits, Dr. McGregor knows exactly where to apply pressure to relieve it. If you're living with pain, relying on handfuls of medications, and starting to believe this is just "how life is now," please stop--and call Align Life. It is worth every single dime. You can get your life back. Before Align Life, my weekends were spent on the couch with a heating pad, too exhausted to do basic chores, let alone bake a cake, garden, or take a walk. I was drained, discouraged, and depressed. Today, I've thrown out the pain meds, lost 45 pounds, and I look forward to weekends again--walking, baking, moving, LIVING! Align Life didn't just treat my symptoms. They treated the cause and they helped give me my life back.

Ask the price before you book. I was shocked that my first, routine visit cost $450.00. I had to…read morepay upfront then wait for reimbursement from my insurance rather than paying only what's not covered at the Dr office. They reimbursed 120.00 after I complained and the adjustment helped but 330.00 for a chiropractor visit is a lot. There's a real push while there to get you to sign up for a monthly program for a few hundred dollars a month even if you're not in any kind of pain.

Dr Rob and staff are the best. Got treated for neck stiffness with great results. Got treated…read morewithin two hours of calling for appointment t

I went late April for back adjustments and ended up meeting with Pat. My overall experience was…read moremediocre. I had several subluxations with my back and tmj pain being the most problematic for me as well as my wrist popping. Without going into too much detail the visit I cancelled after the first month because my visits were all of 3 or 4 minutes and the relief wasn't great enough for the amount of money I was paying. There was little focus on my jaw and I was disappointed that in one session I had to tell him, what about my wrist? What about my Jaw discomfort? To top off the mediocre sessions when I cancelled he removed the discounted price and charged me full prices after taking more than one visit auto out of my account when the paperwork you sign says if you cancel they'll refund whatever visits you don't come to. Lesson learned for me, I will never pay in advance for more than one visit at a time. I feel Duped and will not be recommending their services to anyone. I honestly feel like I should've just paid for a few deep tissue massages instead of giving them well over $500 to still have some discomfort.

I was in a lot of pain and called several places. No one could get me in. I called Reid Family…read moreWellness and had an appt for 1 hour later as a new patient. The lady working the front desk was so sweet. The doctor was amazing. Did a full examine found my problem area and did a treatment right way. The office was clean and very friendly. Would recommend them to anyone looking for a chiropractor. So happy I called them.

This is a great place to feel better. I've been impressed with how they work to make you feel…read morebetter and not get you committed to a "long term" weekly visit. Shaugn is my Doctor. He doesn't do the same adjustment every time. It's based on what I'm feeling and where he determines the need.

The best. Been going here for 15 years. Dr Warrington literally changed my life. I was not able to…read morestand for a period of time without my back hurting. After a few visits I was a new woman. I do have to go back a few times a year but I remain pain free without meds! Very pleasant office.

From the owner: We have been open since 1997 and our expertise shows!read more