Dr Lust and Staff our family just wanted you to know how much we appreciate you all. Your care over…read moreall our pets from your advice to routine care, surgery to emergency care has been amazing for decades. This is why so many of our family see you and why I have recommended you to so many people. At our last visit when it was time for our beloved Chocolate Lab to cross the rainbow bridge. You treated him with the upmost respect and we as a family weren't rushed even though it was late in your day. We felt as if you were there to help us and him have a very dignified last few moments with us. That made one of the most difficult decision a lot better and easier to handle. We really liked how you walked us through what was going to happen and why it was happening, that made the process so much less stressful. So to anyone in the Yakima area looking for the BEST Veterinarian and staff head out to see Dr Ken. For all the life stages of your pets, you and they will always be taken care with caring, respect, knowledge and love. Thank You Jason Hoff

I recently had to have my Zoee put to sleep she was having heart failure and they were very…read morecomforting to me as I have had Zoee since she was born I was devastated but had to do what was right for her the tech that was in the room with Dr Ken was so sweet and I am thankful for her and Dr Ken for reassuring me that I was doing right by Zoee and that she knew how much I loved her I didn't even have to tell them who I was when I came in I am also glad she went peacefully I can't thank them enough for the compassion they showed me and Zoee

I think what turns me off the most about this Vet is a horrible customer service at the front desk…read more I have sent msg's with emergency situations and never heard back. Every interaction is short and rude. If you can even get them to call or text or message you back. Their front desk receptionist & whoever is answering the phone is a very difficult and unhappy woman. I walked in last week as I came through the door. I was greeted by the receptionist, as if I had just walked into her home and was completely unwelcome. I was taken back and said I have an appointment. it honestly was as if I had walked in as an intruder. She said take a seat. There was no smile, There was no welcome in nothing. At that point I should've just walked out... I've had a couple of interactions with this vet and everyone has been disappointing with the staff. However, the vet is great. She's extremely knowledgeable, very kind and seems to care a lot. But it's just not worth getting through the front desk. I would recommend critter care. They are absolutely amazing. Their staff is so kind. Prices are much better as well Example - my last visit to Best Friends I took in a kitten that had ringworm for the visit, ringworm medicine and a dewormer It was $200. Critter, I brought my dog in for an emergency visit (tried to call Best Friends Vet . They never even called me back.) AnyWho, the visit at Critter Care sedation, stitching, medication was the same price $200. I couldn't imagine what that would've been if I would've gone to Best Friends. Also, Critter care has the friendliest front staff when you walk in you are greeted with a smile you are welcomed when you call. They will do their best to get you in and if it isn't emergency, they will find the time. I couldn't ever imagine calling critter care and not getting a response back. I would say best friends mobile vet is more like a wishy-washy run practice with a super negative front staff but a good vet. It's unfortunate She should find better help.

Awesome vet. Easily accessible and reasonable. So great with our Border Collie pup. Highly…read morerecommend.

We checked in at 2:00 they close at 5:30. The receptionist mentioned the wait time would be longer…read more@ 5:18 they told myself and 2 other people that also had been waiting since 2 that we wouldn't be seen The right thing to do is let the customer know right off the start that they might sit there 3 hours and not get seen. 15 min to close we get told 'oh sorry come back tomorrow. we can't make an appointment it's first come first serve" yet that's not true either a man with a big dog checked in hours after us and was seen and left by 5:20. Horrible service . You had a senior waiting longer and also sent her away . Maybe stop asking for new patients when you can't take care of the ones you already have.

I went in for my dogs last day of life. The doctor was so kind and respectful of the whole process…read more He did an amazing job and I would go again. The front desk was a bit slow to assist us and too smiley for my taste when I was distressed, and they knew it.

Absolutely love the vet techs and vets at this clinic! They are very helpful and they truly love…read moretheir job and the animals they come in contact with. My kitty had horrible dental issues, this vet clinic coached me through all my options and were very helpful with listing all the pros and cons to doing the dental surgery. My little Luna Bella (11 years old now) is thriving and it was probably the decision that saved her life and added a few extra years for her. The techs and doctors always answer my random questions and they are great with payment options and the reminders! I love that this vet calls to remind of upcoming appointments and specify which animal is having the appointment. Thank you Animal Medical Center! Me and my kitties would be so lost without you.

Don't bring on animal here unless you don't like your money or wallet because they only want your…read moremoney. They sell you things you don't need at extraordinary prices like a deworming pill for $55.17 for 2 pills PER animal when the dog did not need it and didn't tell me how much it was until I was leaving. If you want a prescription medicine, you MUST buy from them (for example, Carpofen 100mg) on their site is $.66 Each. From other web sites, it is $.41 each. A savings of $.25 PER PILL. These people will not give you a prescription to somewhere else without a $25 fee! I will NEVER be going back there and will tell EVERYONE I know to stay away from these money grubbing people.

Dr. Beaunaux (Michelle), at Mapleway is amazing. We had a hound dog split his ear down the middle,…read moreand thought that it would forever be mutilated and split. Took him in and she patched him right up, you can't even tell. The hair grew back, no scarring or anything. She's always kind and attentive to our pets, and you can tell she definitely cares about the animals.

The definition of poor customer service!…read more I can't believe the attitude I got on the phone from one of the receptionists here. I guess they have another one that is actually kind and polite but the lady I got on the phone refused to be helpful when all i needed was my dog's file forwarded to me. And evidently they don't have email there, a scanner, or even a fax machine that works !

I took my dog in about 4 pm Monday and asked that they take pity on me and him because it was…read moreobvious that his ears were really bothering him. The receptionist kindly explained that they require appointments, but she would ask the doctor. Fortunately, the Dr Rowan agreed to see him, treated his ear infections, explained the problem and provided meds and clear instructions for at-home care to prevent recurrence. Dr Rowan has gained my trust and a new client.

I absolutely love this place and will continue to sing praises about the staff and vets. They are…read moreso great with answering random questions and giving recommendations. My cats hate going to the vet, but they love the vet when they are there. Thank you to the entire staff for being so amazing.

I am a senior and my vet suggested I get in touch with this veterinarian clinic to get my three…read moreyoung kittens, spayed and neutered. I must say that the way they have their set up is very professional. It's a clinic that is very busy and they have the right set up from beginning to end meaning when you drop off your pet and then when you pick up your pet and pay for services, I would recommend this spay neuter clinic 100%.

This is a low cost spay and neuter pop up clinic put on by Yakima Valley Pet Rescue. A high volume…read morevet comes 3 days a month to alter cats and dogs. Licensed vet techs assist and train volunteers to perform many vital tasks.

I went to put my 14 year old chihuahua down yesterday. The staff, and Dr Harrington were extremely…read moregentle and compassionate during the visit . I have been coming here for 6 years, and they are amazing.

They are always very kind and patient with our overly excited dogs. Check ups are thorough and they…read moretake their time with each animal and answering all our questions and concerns