Janet talked and told stories the entire time, not helping us work on anything with our new dog…read more She answered two phone calls during our session and a Rover request. The final straw was talking about using horse dewormer to treat MS. When she was talking and went over an hour (no training involved), she charged us for an hour and a half.

Janet has been watching my rescue GSD for over 2 yrs now. My dog Belle loves spending time at her…read moreplace. Janet not only spends quality time with all of the dogs & is very attentive to them, she considers them family. She has made working & training dogs a lifetime career & it shows in her immense knowledge. I can go away for a day or a couple of weeks & always know Belle is in the best of care with no worries....Thank you Janet for all that you do.

I just had my dog in for grooming - they did a good job with the grooming and followed the…read moreinstructions I gave. These are very nice folks who care about your furbabies and treats them well. However, the administrative side of the business needs attention. I had scheduled an appointment via FB Messenger on July 21st for an appointment on August 15th (I took time off work for this appointment). When I arrived for my appointment it had not been written down and my only option was to take another day off work and run back over from West Valley to North Selah. When I arrived the next day for my appointment and showed them the message string for my first appointment, it was acknowlegded that it was her message with me, but no appology nor offer to discount my first grooming experience with them for all the inconvenience. My second issue is that it was never communicated that they did not take cards - only cash or checks. I do not wish to discourage you from using their service, just be aware that you, the client, are going to have to take all the responsibility for communication and making sure your appointment is written down in their appointment book. I have chosen to find myself another groomer much closer to home.

Hey everyone- I am new to LaPorte and found this Gem! I have an 8 month old Golden Doodle- the…read moreowner was amazing- explained a great deal regarding Golden Doodles and maintaining. I am grateful and will continue to take my boys here. Not to mention the great cut and tender loving care!

The definition of poor customer service!…read more I can't believe the attitude I got on the phone from one of the receptionists here. I guess they have another one that is actually kind and polite but the lady I got on the phone refused to be helpful when all i needed was my dog's file forwarded to me. And evidently they don't have email there, a scanner, or even a fax machine that works !

Dr. Beaunaux (Michelle), at Mapleway is amazing. We had a hound dog split his ear down the middle,…read moreand thought that it would forever be mutilated and split. Took him in and she patched him right up, you can't even tell. The hair grew back, no scarring or anything. She's always kind and attentive to our pets, and you can tell she definitely cares about the animals.

We get our cats ashes back to us in a basic box that has nothing on it no name, nothing, we open…read moreit, they got my cat in a ziplock bag you can get from a dollar store! So cheep, trashy and disrespectful, useless place can't even save pets or respect them after they die either.

I moved into this area about a year and a half ago, I tired another vet to get my cat Spayed, and I…read moredidn't care for that office. I came here on a referel to have my old tripod looked at, she was getting old, was having a hard time getting around and was having accidents..... I knew her time was coming. The amount of dignity and respect they allowed our family was amazing, I loved the way it was handled. My children were very relaxed and to mourning room was well set up. We received her ashes in a timely fashion, with a lovely non descript box (yes, they were in a baggie, anyone who has delt with ashes, (human or animal) expects them to be in a baggie, it makes it easier for them to be transfered into another container or spread without making a mess, completely normal in the death industry). When my husky malamute was displaying some odd symptoms, we took him here too. He is a frequent flyer, as he has an ongoing auto-immune issue, but he loves the staff. Doctor Kambra is amazing with him, and since going here, his health has improved drastically!

Great place! Have been training my dogs here for years. Only suggestion I have is to put their…read moreschedule on their website, but they are wonderful for my dogs and really help me with training. My old dog used to love to go to their daycare, too.

Pomona are the best! I've left my pups with them about a half dozen times now and there's never any…read moreissues. Tracy has always been really friendly, thorough and updated us with pictures if we've wanted updates. They really do see dogs as family members and we can rest knowing our two little ones are completely safe and happy.

Excellent experience. They take care of our dog and cat and receive competent and compassionate…read morecare. they work hard at seeing our animals in a timely matter and we have complete trust in their care. Very important when you have animals that can't speak for themselves. would hands down recommend.

Dr Patrick took amazing care of Charlie! He explained in detail everything & answered all of my…read morequestions. I highly recommend Yakima Valley Veterinary Clinic & Dr Patrick.

I went in for my dogs last day of life. The doctor was so kind and respectful of the whole process…read more He did an amazing job and I would go again. The front desk was a bit slow to assist us and too smiley for my taste when I was distressed, and they knew it.

We checked in at 2:00 they close at 5:30. The receptionist mentioned the wait time would be longer…read more@ 5:18 they told myself and 2 other people that also had been waiting since 2 that we wouldn't be seen The right thing to do is let the customer know right off the start that they might sit there 3 hours and not get seen. 15 min to close we get told 'oh sorry come back tomorrow. we can't make an appointment it's first come first serve" yet that's not true either a man with a big dog checked in hours after us and was seen and left by 5:20. Horrible service . You had a senior waiting longer and also sent her away . Maybe stop asking for new patients when you can't take care of the ones you already have.