I have been renting from Steinborn for over 2 years now. The online portal makes paying my rent…read morefast, hassle free and easy. Maintenance is always responsive and get people out fast when needed and the property managers are all friendly and work together for their tenants! Love having such caring landlords! They even help with getting ready to purchase a home when your ready!

TERRIBLE MANAGEMENT. My unit had mold damage that they PAINTED OVER. They didn't treat the mold at…read moreall. My garbage disposal went out over 3 times. I had to move out for A MONTH due to water issues and was weakly compensated. They also "forgot" to inform my roommate and I the problem was fixed, until I emailed asking about it A WEEK AFTER EVERYONE MOVED BACK IN. They also have a history of stealing deposits from people. You will never receive your deposit back no matter how spotless your apartment is, or how many picture you have taken. They will charge you up to $350 for cleaning fees to clean something that is ALREADY clean. I am honestly doubtful they actually hire cleaners at all. Whenever I moved into my property it needed to be sweeped, the toilet wasn't "professionally cleaned" by any means, weeds, lightbulbs missing, etc . So I'm sure they are stealing most peoples money. I have rented from multiple other properties and they have never stolen the deposit like this company. I AM NOT THE ONLY ONE THEYVE DONE THIS TO. "Deposit" is literally one of the recommended search words for reviews on here. That's how you know how bad this problem is. They'll say it's in their contract but even if you hire someone, they'll STILL charge you. When you move out you're given an extremely extensive list of requirements, some of which included "mowing grass", "replace burned out lightbulbs", etc. but, I moved in and neither of these things were done. Interesting. I understand the carpet cleaning fee is detailed in the contract, but the $200 for a house cleaning fee..? Mind you, THE HOUSE WAS ALREADY CLEANED. Furthermore, the property manager Susie Dunning is rude and obviously resentful of customers. (Maybe pick a different career, like one where you're alone in a room, staring at a wall and don't have to talk to anyone. You'd probably be as useful to society!) She also accused my roommate of breaking a water faucet in her shower, when a mechanic told her so when he came for one of our dozen repairs. BUT NO FAUCETS WERE BROKEN. So Susie is on the phone accusing my roommate of having a broken faucet in her bathtub when I'm sitting in the bathroom staring at a perfectly intact faucet. LIKE WTF. Completely unacceptable behavior from a property manager. To have mechanic be spies?.. and straight up lie to try and get us evicted or something?? Susie also forgot to inform my roommate and I that the heaters were being turned on. So I had two grown men in my apartment and I completely unaware they are supposed to be coming. I check my email, and nothing. So I love the attention to detail to our personally safety and privacy. When I'm a young girl in my pajamas that's certainly not a pleasant feeling! Really appreciated that Steinborn! When I had a neighbor pounding on my door telling me I was parked in their spot and I emailed and asked Susie if we had assigned spots, no response. Love that. It is honestly a miracle that I have stayed in the lease as long as I did. Its best to look elsewhere unless you are extremely extremely desperate. Steinborn will never change their behavior because they are a leading property management company and can continue to hurt the people of Las Cruces. Steinborn needs to change their practices and staff, otherwise AVOID.

If you are looking for a realtor that will be there for you every step of the way Marisela is the…read moreperson you have been looking for. Outstanding customer service, she kept me informed every step of the way when I purchased my home and answered my questions right away.

From the owner: As your Realtor be assured that your best interests will be my…read morepriority. I have helped "open doors" for my clients since 2005 and will walk you through the process with compassion, honesty and integrity. I pledge to always keep you informed, listen and work diligently. Whether you are buying or selling, be it your first home, your last home, building your investment portfolio, or in need of property management services I will go above and beyond to bring you the best possible outcome!

Charlotte Pinkerton of TPW made an appointment with me so I could view a property that I was…read moreabsolutely in love with. But upon finding out we were a 5 person family, she emailed me to cancel the viewing because according to her, a 3 bedroom, 1400 sq ft home isn't big enough for a family of 5. This is fair housing violation as well as discrimination and completely unprofessional. This is also completely asinine. Most 5 person families live in 3 bedroom homes.

TPW Real Estate has been managing several of my properties for a while now, and have done a…read morefantastic job! I am very pleased with the professionalism and promptness of TPW when dealing with any maintenance or tenant issues. Their fee is very reasonable and affordable, too! I have used a couple other property managers here in town, and had nothing but problems. TPW's knowledge of regulations and real estate laws have saved me from financial woes when dealing with the unfortunate occasional "bad tenant". I would definitely recommend TPW Real Estate Services to anyone in need of a property manager who will work hard, and get things done right the first time!

I rented a 1 bedroom apartment at Stull Apartments on Locust in in 2023. My move in date kept…read moregetting moved back. I finally got in. The reason for the delays was they were "cleaning". Unfortunately, the cleaners were not professional cleaners. It took me 2 months to actually get it clean myself. I had no walk through with them, so I did it myself in writing complaining about all that needed repair. I dated it and had Karen sign it. The refrigerator was so noisy it kept me awake at night. She finally replaced it after a month with another old refrigerators that defrosted into the unit. I had to use a large pot inside to catch the water. No replacement for that. The apartment came with a washer and dryer that smelled bad and the dryer sounded like it was full of sand. No replacement for that. Any time she sent a handyman, except for one, they looked and acted like they lived on the street. I refused to let them in my apartment. The one that was a professional refused to do any more work for Karen because she wouldn't pay him! Because I complained constantly about the apartment and appliances she said she would let me out of my lease. I was gone in 6 months. I still have friends that live there and all have the same issues. I wish that a complaint would be made with the realtors association that they would actually check out. Karen Stull is a negligent landlord.

When you have an appointment to meet with a potential client, usually the idea is to SHOW UP to the…read moreappt! No call, no anything. Bush league business. Look at all the other 1 star reviews. They're there for a reason.

Roach-infested units. When I called Amanda Ortega to address the issue, she laughed at me. I was…read moreshocked by the level of unprofessionalism and asked to speak with someone above her. She claimed to be the owner, though other reviews mention that she and her husband run the business together. It's deeply disappointing to see someone in a position of responsibility treat tenants with such blatant disrespect. I paid rent every month and was met with disregard and mockery. Roaches were coming up through the drains, crawling into my bed, falling onto my face while I slept, showing up in my food, refrigerator, clothing--even in the shower while I was using it. Amanda dismissed my concerns, saying this is "typical" of Las Cruces drains. Having lived in Las Cruces my entire life, I can say with certainty that this is not normal. I became sick frequently while living here, and despite the unsanitary and unsafe conditions, Amanda refused to let me terminate my lease. It's clear their priority is extracting as much money as possible from tenants, regardless of the living conditions. I was paying $800 a month for what was marketed as a "luxury apartment." What I got was anything but.

We have worked with this company for 8 years. They are friendly and dependable. We appreciate the…read morehard work they do, and the pride they take in their work. They keep great records, and have a very convenient online portal!

BEWARE!! This is the worst rental agency to be associated with. I have rented for 8 1/2 years…read moresince 11/2014 and they are unprofessional, dishonest and irresponsible. I was the best tenant being an absentee only residing there for no more than 3 months out of the year. And since COVID in 2019 I was only at the rental a total of 20 days. They increased my rent $100/mo. after placing a poorly installed screen door and promising quarterly furnace maintenance which they never did. Work requests go unanswered and essentially were never done properly. I complained about a screen door since move-in and 6 1/2 years later I finally get a cheap, flimsy screen door that would get stuck on the inside latch and you would have to punch the latch to go out. That is not safe in an emergency! So this door was worse than the original damaged and defective door. There was a 1 inch+ gap that allowed all the dirt/dust and critters to come into the home and it was missing the air cylinder on top of the door and the base guard so it slammed against my heel causing a flap laceration. See photos. They did not inspect the workmanship and 16 months later when I arrive the entire 3 bedroom home was filled with a cloud of dust which took days for 2 neighbors and me to clean and 3 large air filters. I also had severe allergies which I had to take medications. I primarily rented this home because I was told it had a fireplace that was functional but it never worked and they never repaired it. False advertising! They never landscaped the home and when I asked for gravel/rocks to prevent tracking of goat heads in the home and painfully stepping on them, the owner refused. They never fixed a fan that didn't work. After all the headache and foot injury they put me through they have the audacity to send me to court to pay the last months's rent plus late fee that I was with-holding because they have my security deposit which I knew they would not give back based on previous negative feedback from other tenants. They did not hold up to any of their agreements. They are only quick to demand rent payment .but do not respond to work issues. They always received monthly payments via AUTOPAY for 8 1/2 years!. On 5/10/23 Rosa their assistant delivers a 3 day notice for nonpayment of my last month's rent when my neighbor and I were present cleaning the home. We informed her I would not pay the last month's rent due to their negligence. We directly complained to Rosa about the door. But did they do anything to fix the door?!?? Then they file court proceedings to appear in front of a Magistrate without being served because I already left the premises before the end of the month. They have the audacity??!! Seriously, would anyone in their right mind rent from these people based on my review? I am the one that will sue for damages and duress!!

I strongly discourage all potential homeowners and renters from using executive rentals in Las…read moreCruces and encourage you all to spread the word. Rosa is the absolute worst and most unprofessional office manager/property manager I have ever dealt with. Once you are their tenant or homeowner do NOT EVER plan on Rosa/Matt speaking to you on the phone or in person. I'm disgusted with the treatment my family has received from these people. Rosa took us to court over $275. She did not get the outcome she wanted so now she has inflated charges, such as $45 for mini blinds, to be vindictive. Rosa and Matt will not answer my calls or texts or make any attempt to professionally resolve this. There are better property managers in Las Cruces, go elsewhere!

They refused to renew the lease of an 82 year old woman with cancer and did not provide her a…read morereason for not renewing. Don't do business with these people.

From the owner: Professional Property Managementread more

Terrible ordeal. Having them manage my rental house cost me THOUSANDS. After a few years I decided…read moreto not come back to NM and had them put it up for sale, and during a hot housing market it sat for months without any buyer interest whatsoever. I finally had no choice but to move back and take control of the situation. They never bothered to tell me the tenants had wrecked the outside and left tons of damage inside - I wouldn't have bought the place in the shape it was in. Meanwhile I kept getting bills from them. Negligence and/or incompetence on their part left me in a mess!

Rude over the phone. Scheduled to look at property late in the afternoon, tried to call to see if…read moremight be able to view it sooner and instead they wanted to play phone tag between agents and the manager.

She managed one of my rental properties and all I can say is to just stay away. You are better off…read moredoing it yourself as opposed to paying Dawn to do very little. Communication is the most important thing when dealing with a property manager and she is virtually unreachable. Also, avoid Purple Mountain Real Estate as they are even worse.

Tried to find their new office location and was given horrible directions. Called back and then I…read morewas told that the location is actually in the storage facility instead of next to it. I then went to visit the house I was considering renting and it smelled horribly like sewage and had below code wiring. When I informed the lady at the front that there may be a sewage problem as it smelled horribly, it was obvious that they already knew. All in all, I found there location and attitude unprofessional and I am extremely disappointed that they knowing sent me to a house that was unrentable. I wasted my time and gas and would really recommend that you search for a different leasing company!