HOA staff person was rude. Couldn't get new overly restrictive parking rules through the HOA…read moreapproval process so she made up her own rules. When I requested written rules, she said "I'm telling you the rules ". Also charged my security deposit for routine maintenance (like changing the smoke detector batteries that were not beeping) and cleaning when the apartment was clean. They require you to provide a receipt for cleaning carpets in the lease so I can't object to that but other than that, my regular cleaning person cleaned it and she is a world class cleaning person. I lived there for a couple of years in corporate and non corporate units and it wasn't until recently that it started to deteriorate

Keywords: Shady, Dishonest but "nice to your face" management!…read more After having stayed here for 5 months I am offering an updated review. Upon leaving, the manager of this company lied to my employers, apparently in an attempt to collect a free deposit from me or my employers. I was accused of leaving this place a mess. Not only was this place cleaned by me above and beyond what is usually expected of a rental and definitely beyond what is expected of a temporary corporate rental, but I was specifically told by the complex manager that "I could clean as little or as much as I wanted to since they were gonna clean anyway " the day before I left. Other than not finishing the vacuuming because THEIR cheap junky vac stopped sucking anything at all, there was not much else left to do. I cleaned the entire kitchen including all the appliances way better than they were when I arrived and even removed a few dirt marks on the carpet that came with the apartment. All in all it was as good if not better than I left it accept for the vaccuum thing. They even accused me of stealing ther cheap garbage can when in fact it was left in it's place and with a fresh bag (and a few extras underneath). Another neighbor/traveler I knew there had issues with the other neighbors complaining, every time the family set foot outside, that the children were...oh my god!... "playing outside" . Do you expect the kids to never set foot outdoors? Besides, there were kids across from me who played outdoors so the rule was not universally enforced but only enforced depending on who you know, apparently. Anyway, if you want a retirement village, advertise it that way. This place is NOT kid friendly in any way. Yet they seem to be fine with college students climbing on the fountain after dark and breaking beer bottles ("no glass" sign ignored) on the pool deck right in front of the security guard (no point in calling them, eh). Another issue mentioned in my first review was never resolved of the tap water having an odor. I took more than a few showers in water that smells like farts (and it wasn't me). This was is a complex-wide problem that they blamed on the city water yet none of the neighbors outside the complex noticed it.. Several nights I could hear what sounded like the upstairs neighbors wrestling elephants heavy objects loud sudden jarring thuds overhead) late at night. When management was told about that later they said "there was some construction going on and the guy must have been working late to catch up". Really? Starting from 2:30 am to after 4:30 am? Are you prepared to rent where they do their maintenance and construction at those hours? Do you think that if that is the case that they care at all about the tenants and owners? Did I mention how they took three visits over a period of a week to fix a simple hot water heater problem when I first moved in? Three visits and no hot water for a week..enough said. I let that one go because it was summer, but it was still a chilly shower experience. I had to call my company to get it done right finally. I take this review all the way down to a one star for dishonesty, alone! Too bad, because it was such a good first impression. I hope that precious deposit they stole or tried to steal covers some of the business they lose from bad reviews. I doubt if my company and the other travel companies will continue to use them for long if they cause problems with very many of the travelers and there is definitely a pattern starting here. I can certainly pass on my warning to future travelers to Las Cruces. We do have a choice to refuse a particular living arrangement, you know. How much of your business is traveler related because we do talk to each other and many of them saw my apartment while I was living there and how clean it was kept! We tried extremely hard to be very polite and considerate to the complex and neighbors and this is what we get for our effort. Shame on you people for lying! I wish I hadn't gone the extra mile and replaced all the light bulbs with high efficiency ones the week before I left and made extra keys for them, among many other small things. I do try to leave a place much better when I leave than when I arrive. I hope the new place appreciates my efforts more.

If you are looking for a realtor that will be there for you every step of the way Marisela is the…read moreperson you have been looking for. Outstanding customer service, she kept me informed every step of the way when I purchased my home and answered my questions right away.

From the owner: As your Realtor be assured that your best interests will be my…read morepriority. I have helped "open doors" for my clients since 2005 and will walk you through the process with compassion, honesty and integrity. I pledge to always keep you informed, listen and work diligently. Whether you are buying or selling, be it your first home, your last home, building your investment portfolio, or in need of property management services I will go above and beyond to bring you the best possible outcome!

My husband and I were impressed from the moment we interviewed them for management of our Las…read moreCruces property. It is our first property and they helped walk us through every step of the way. Not currently being in Las Cruces, we rely on their expertise, prompt responses and efficient business style in helping make our property owning so easy. Our purchase completed late Feb. 2020 and they found an amazing tenant in less than a week. They are quick to respond to the needs of our tenants and work with us on anything needed. We greatly value of partnership with PMI and feel we have been successful with their help.

Extreme heat in living room/kitchen, there's no A/C installed. There's one A/C in bedroom that…read morebarely cools. I purchased a boxed fan to help keep temperature down. Im not requesting services in FEAR of retaliation from the Office management. Just letting potential renters of the poor living conditions.

I have been renting from Steinborn for over 2 years now. The online portal makes paying my rent…read morefast, hassle free and easy. Maintenance is always responsive and get people out fast when needed and the property managers are all friendly and work together for their tenants! Love having such caring landlords! They even help with getting ready to purchase a home when your ready!

TERRIBLE MANAGEMENT. My unit had mold damage that they PAINTED OVER. They didn't treat the mold at…read moreall. My garbage disposal went out over 3 times. I had to move out for A MONTH due to water issues and was weakly compensated. They also "forgot" to inform my roommate and I the problem was fixed, until I emailed asking about it A WEEK AFTER EVERYONE MOVED BACK IN. They also have a history of stealing deposits from people. You will never receive your deposit back no matter how spotless your apartment is, or how many picture you have taken. They will charge you up to $350 for cleaning fees to clean something that is ALREADY clean. I am honestly doubtful they actually hire cleaners at all. Whenever I moved into my property it needed to be sweeped, the toilet wasn't "professionally cleaned" by any means, weeds, lightbulbs missing, etc . So I'm sure they are stealing most peoples money. I have rented from multiple other properties and they have never stolen the deposit like this company. I AM NOT THE ONLY ONE THEYVE DONE THIS TO. "Deposit" is literally one of the recommended search words for reviews on here. That's how you know how bad this problem is. They'll say it's in their contract but even if you hire someone, they'll STILL charge you. When you move out you're given an extremely extensive list of requirements, some of which included "mowing grass", "replace burned out lightbulbs", etc. but, I moved in and neither of these things were done. Interesting. I understand the carpet cleaning fee is detailed in the contract, but the $200 for a house cleaning fee..? Mind you, THE HOUSE WAS ALREADY CLEANED. Furthermore, the property manager Susie Dunning is rude and obviously resentful of customers. (Maybe pick a different career, like one where you're alone in a room, staring at a wall and don't have to talk to anyone. You'd probably be as useful to society!) She also accused my roommate of breaking a water faucet in her shower, when a mechanic told her so when he came for one of our dozen repairs. BUT NO FAUCETS WERE BROKEN. So Susie is on the phone accusing my roommate of having a broken faucet in her bathtub when I'm sitting in the bathroom staring at a perfectly intact faucet. LIKE WTF. Completely unacceptable behavior from a property manager. To have mechanic be spies?.. and straight up lie to try and get us evicted or something?? Susie also forgot to inform my roommate and I that the heaters were being turned on. So I had two grown men in my apartment and I completely unaware they are supposed to be coming. I check my email, and nothing. So I love the attention to detail to our personally safety and privacy. When I'm a young girl in my pajamas that's certainly not a pleasant feeling! Really appreciated that Steinborn! When I had a neighbor pounding on my door telling me I was parked in their spot and I emailed and asked Susie if we had assigned spots, no response. Love that. It is honestly a miracle that I have stayed in the lease as long as I did. Its best to look elsewhere unless you are extremely extremely desperate. Steinborn will never change their behavior because they are a leading property management company and can continue to hurt the people of Las Cruces. Steinborn needs to change their practices and staff, otherwise AVOID.

I rented a 1 bedroom apartment at Stull Apartments on Locust in in 2023. My move in date kept…read moregetting moved back. I finally got in. The reason for the delays was they were "cleaning". Unfortunately, the cleaners were not professional cleaners. It took me 2 months to actually get it clean myself. I had no walk through with them, so I did it myself in writing complaining about all that needed repair. I dated it and had Karen sign it. The refrigerator was so noisy it kept me awake at night. She finally replaced it after a month with another old refrigerators that defrosted into the unit. I had to use a large pot inside to catch the water. No replacement for that. The apartment came with a washer and dryer that smelled bad and the dryer sounded like it was full of sand. No replacement for that. Any time she sent a handyman, except for one, they looked and acted like they lived on the street. I refused to let them in my apartment. The one that was a professional refused to do any more work for Karen because she wouldn't pay him! Because I complained constantly about the apartment and appliances she said she would let me out of my lease. I was gone in 6 months. I still have friends that live there and all have the same issues. I wish that a complaint would be made with the realtors association that they would actually check out. Karen Stull is a negligent landlord.

When you have an appointment to meet with a potential client, usually the idea is to SHOW UP to the…read moreappt! No call, no anything. Bush league business. Look at all the other 1 star reviews. They're there for a reason.

I move a lot and over the years I have rented two properties from Mathers. As far as landlords go,…read morethey are decent. They are neither impressive nor disappointing; they are what I would expect and take for granted in terms of service in (Las Cruces I would highly recommend Stull Realty if you need multiple bedrooms!). Mathers takes a little bit to get to your maintenance issues; they only answer calls on a first-come, first-served basis, regardless of the nature of the problem, except during after hours emergencies. They DO have an after hours line, though it is clear from the two times my apartments flooded (once due to a broken water heater and once due to an upstairs neighbor) that the after hours people are instructed not to send out personnel unless the damaging nature of the emergency is clearly conveyed. (e.g. "water is leaking onto carpet" or "the drainage is causing permanent structural damage to the ceiling"). Just keep this in mind if you have to call on weekends or after hours. There is little personalized service involved in business transactions with this company, though service is speedy. They do not know their renters by name or location but they are polite and efficient. I think they manage alot of properties for alot of individuals. They are NOT good at going to bat for renters. When my water heater broke right before a key job interview, I had to stay at a hotel because they were slow to replace it because the owner did not want to pay. Also, when I got married and right afterwards our air conditioner broke, we were displaced for a week due to the heat. They gave us a deal on the rent for that month, but not a very good one considering the inconvenience, and they did not offer, we had to ask. Next time I will make a claim against my renter's insurance because this lengthy of inconvenience is not acceptable. However, all things considered, as a management organization, Mather's is better than others I have had in this area. If I could give 3.5 stars I would since I can't I am rounding up for at least some effort on their part.

Mathers Realty has huge apartments for good prices, but you end up in really bad locations. Usually…read morethese spots are in bad neighborhoods or next to a main street. I guess you get what you pay for. I got a huge 2 bedroom apartment and only pay electric for about 450 a month. I didnt think my location was too bad until I lived there for about 6 months and I got to experience the staff and the type of neighbors that come with the territory. If you have already checked Mathers' properties you can also tell that they are ALL roach infested. Every property I visited had dead roaches on the floor next to the stove, in the bathroom or in the closets. And no they aren't WATER BUGS because there are no pools in the majority of their properties. So look closely. Another thing is that they hall have a smell that come with the property/apartment. Whether it be ethnic food or B.O., or whatever prepare for a stench. I would stay away from Mathers, just lay off a couple beers or going out to eat and save another $50 - $100 bucks and you could find a better location that isnt Mathers. Trust me, it WOULD BE WORTH IT!

Illegal scam business. Literaly with extort money illegally…read more Literaly tried to scam me of 1750 with a fake "move in fee" with a cat "cleanup" charge issued before a cat even existed here. There is NO mention of this on the lease Also they will make up FAKE damages, and absolutely without a shadow of a doubt charge you to exploit you. They tried to charge me $150. To replace UNDAMAGED $15 blinds. The amount of manipulation they used to falsely and blatantly tell me that 25% of $1200 was $388 and charge me for it Scam and fraud.

People PLEASE read all reviews, the few 5 star reviews have been paid for by Dominic. I personally…read moreknow a man who was being paid by Dominic to post fictitious 5 star reviews under various names. He was told exactly what Dominic wanted them to say. I read an email from Dominic stating exactly what to say how to word it, with a note at the bottom of the email stating if he exposed this Dominic would evict him and black ball him so he wouldn't be able to rent in Las Cruces. You will notice many more 1 star reviews, read them fully. Do not trust the 5 star reviews the are most definitely fake. You will notice most of the 1 star reviews have a common theme. Unfortunately my sister still lives in one of his properties, almost 8 years now, and still the broken windows have not been replaced, my sister has taped over them in hopes to keep the pieces in place so the pieces don't continue to fall out and the whole become larger. For $2500 a month you would think he would make repairs such as that. I let everyone I know who is looking for a rental company to manage their homes, DO NOT CALL DONA ANA PROPERTIES, HE WILL NOT RESPECT YOUR PROPERTY. There are much nicer, friendlier, respectful rental companies to go with. THIS IS NOT ONE OF THEM. MY OPINION THIS IS THE ABSOLUTE WORST COMPANY TO TRY TO DO BUSINESS WITH.

Charlotte Pinkerton of TPW made an appointment with me so I could view a property that I was…read moreabsolutely in love with. But upon finding out we were a 5 person family, she emailed me to cancel the viewing because according to her, a 3 bedroom, 1400 sq ft home isn't big enough for a family of 5. This is fair housing violation as well as discrimination and completely unprofessional. This is also completely asinine. Most 5 person families live in 3 bedroom homes.

TPW Real Estate has been managing several of my properties for a while now, and have done a…read morefantastic job! I am very pleased with the professionalism and promptness of TPW when dealing with any maintenance or tenant issues. Their fee is very reasonable and affordable, too! I have used a couple other property managers here in town, and had nothing but problems. TPW's knowledge of regulations and real estate laws have saved me from financial woes when dealing with the unfortunate occasional "bad tenant". I would definitely recommend TPW Real Estate Services to anyone in need of a property manager who will work hard, and get things done right the first time!

Terrible ordeal. Having them manage my rental house cost me THOUSANDS. After a few years I decided…read moreto not come back to NM and had them put it up for sale, and during a hot housing market it sat for months without any buyer interest whatsoever. I finally had no choice but to move back and take control of the situation. They never bothered to tell me the tenants had wrecked the outside and left tons of damage inside - I wouldn't have bought the place in the shape it was in. Meanwhile I kept getting bills from them. Negligence and/or incompetence on their part left me in a mess!

Rude over the phone. Scheduled to look at property late in the afternoon, tried to call to see if…read moremight be able to view it sooner and instead they wanted to play phone tag between agents and the manager.

Words will never describe my gratitude for the best handyman experience I've ever had. My urgent…read morerequest for help was answered and the efficiency, professionalism, and skill was exceptional. **FOR THE RECORD: Esteban went above and beyond my initial request and ended up doing 2 additional nuisance tasks I felt bad asking for help. He willingly completed them with NO ADDITIONAL CHARGES and, clearly, gave heart-centered service that I believe will come back with blessings for he and his family. Please share my review with any friend or family needing help. Esteban is your man, in my opinion.

From the owner: Real Estate services, Residential and Commercial…read more We work according to everyone’s budget, no job is too small or too big for us! We take care of your house inside out including your backyard and front yard.