Spoke with Austin about leasing property and he was rather flippant and not very helpful. Played…read morephone tag a couple of times. Once I spoke with him he asked what property it was I called about and he said 'I THINK that one is taken.' Then he said that he didn't have anything that would work for us. Did not offer to look around or offer any future assistance.

David Ide was very nice and helpful although my request was not part of his specialty he was still…read moreable to help!

A year ago, my husband and I used a realtor who was representing the builder (seller) and us…read more(buyer). After owning the home a year, we continue to like the home, but we've bought lots of homes and this agency's purchase process appeared complex. Since our purchase, we've had friends happily use smaller realtor agencies, and I wonder if smaller firms have smoother processes. Since purchasing, we've invested unplanned money/work into the home by getting worrisome trees removed, significant driveway work done, minor plumbing repair work, minor appliance installation corrections, and adding gutter guards but we still have perplexing overflow issues. Also surprising, long cracks have emerged in several rooms' ceilings where taped sheetrock joints come together, and the wooden floors seem to be swelling or buckling in spots. We still like the house, but at the one year mark, I don't want to do the math to figure out how far beyond the bank's appraisal we've gotten. If anyone asked me for recommendations on purchasing a home, these would be my suggestions. Consider getting a copy of the Beverly Hanks agreement to read, prior to making an offer. If time allows, before making an offer, visit the useful website "Graphic Information Systems Buncombe County," and check flood zones, school districts, surveys etc.. Also, if considering applying to public schools outside of your child's district (a complex process with variable success) you may want to consult public school employees. City & state employees & the "North Carolina Real Estate Commission" have varied free info resources. Brock Law firm helped us with the toughest unexpected problems and appeared affordable, thorough, honest---definitely recommend this firm! Glad we had this firm pick our title insurance too, though Beverly Hanks can do this. Pay attention in the final process. I ended up on my knees, scrubbing orange clay off decks, hours after purchase, as the home seemed to have been shown by agents while under-contract, but there weren't mats on the deck during the rainy, messy, muddy spring. Nothing like celebrating a home purchase with more ibuprofen than champagne. Finally, if possible read over your bank's final loan agreement before closing. I hadn't done this, and our agent had come to closing but forgot to give us a final bill for close to $2,000 dollars for misc things, so I needed to drive a few hours to meet & take care of this bill and other forgotten things the week following closing. This will be small potatoes in the long-run, but I hope others can learn from me now. My understanding is that some companies use open and close-ended questionnaires following purchase to improve the process. I wonder if Beverly Hanks sellers, buyers and agents might benefit from this. Asheville is a friendly, green area, and we like our home. (PS--a neighbor purchased a similar new home by the same builder and told me that these new homes have propane tanks installed, but there are convenient natural gas lines on the street. The neighbor said that if the builder had connected the houses to the street lines that home owners would $ave onutilities and enjoy added convenience. Within a month or so of a brand new home purchase, this neighbor paid quite a bit to have a new propane tank removed and to have a gas company run a line from the street to the home. This is something that I might do in the future, as it can cost hundreds of dollars to fill a propane tank, and there is a yearly rental tank fee too.)

Susan Cocke is our representative. Very flippant. Not organized or detailed. Way over her headread more

I'm in my second building managed by Tessier. I argued against my current building hiring them,…read morebut they did so anyway. What we experienced in the past is still true. Tessier is terrible at communicating. They were even worse when we rented, but not much better as owners. The building manager assigned to our building also lacks competent communication skills and only responds to condo board managers. Regular owners aren't worth her time. She is petty and vindictive and rarely responds to questions in a reasonable time. Also beware that they nickel and dime the buildings they manage. Their fees seem reasonable at first, but they act as a shell for a maintenance company that charges way too much for the handyman services they provide.

Excellent people! We had spoken to several other realtors to find the right home for us, glad we…read morefound Thomas and Crain, in no time at all we found our forever home and at the best cost!! They are very helpful and informative, know exactly what they are talking about! Don't look anywhere else, use them!

Great customer service! Convenient location and willing to come meet you wherever you are. They are…read morethe nicest and most helpful people you'll find! Look no further! They're the best!

Requiring a year's worth of rent? That's absolutely disgusting btw. When people are most vulnerable…read moreduring a pandemic? Wow. How heartless can you be, where's your humanity? Not very surprised though, I am a previous renter with WNC. My apartment had endless issues. Constant brown water through the kitchen sink and sometimes the bathroom. toilet was broken for about 3 weeks before they decided to fix it..the first time. Cockroaches ALL over my front hallway which would eventually make their way into the apartment. Constantly recieved text messages that I Was not allowed to have my "visitors" (my black and Latino friends btw) in the building past 7pm. " I hope your homies are not at the building right now, it's after 7" was one of the texts. Never received any messages when my white friends were over.. It's disgusting. STAY AWAY

WNC Property Management and Simon Tisman have been a pleasure to work with--highly responsive and…read moreprofessional since the initial consultation of how to make our house rentable. Simon gave specific recommendations, took great pictures, posted on all rental platforms and found quality tenants quickly. Simon communicates very well and handles all issues promptly and professionally. WNC Property Management is well worth the management fees and peace of mind that your property is in good hands. I highly recommend them.