Environment not welcoming. Shouting at each other. Very uncomfortable. Not very clean or sanitary

Worst experience ever. The nail tech was tremendously rude to me and my friend. She worked at an unbearably slow pace, and fat shamed my fingers and kept telling me to stop moving when I wasn't moving at all. The experience was awful. It was hell. The nail tech did a awful job too. Stay far away from nail art 360. read more

Nail Art 360 - Nail Salons Near Me - Victoria, British Columbia

Annie has been doing my nails every few weeks for over a year. She is very professional and does a great job. My nails always look just the way I like them. read more

it's a gratis place to go do your nails They made an amazing job with Mine, and they are so talented. There. Definitely recommended and the staff is very nice. read more

I've been wanting to write a review for months now. Always excellent service from Mary, then one day I walk in and Mary along with all the staff is gone!! Then owner did my nails. Big mistake. Owner is a bully to her staff and treats customers like trash. She has no class. Never mind booking an appointment because it's useless. She NEVER turns walk ins away. "Only 5 minutes " bullSh every time. I was a loyal customer with the sweet Mary but never again. When asked where Mary went " no know where". Glad competition is now in the mall. And the "speaking Thai" behind customer's backs, is truly insulting. Anna needs to learn to treat her staff and customers with grace or loose it all. Don't bite the hand that feeds you. read more

We booked appointments to get new sets of nails done. We arrived on time to find that they had given our spots to walk-ins so we had to wait. When we asked about the approximate wait time, the lady who seemed to be the owner/manager snapped at us and was seemingly annoyed with us. That low level of customer service sadly continued through our entire experience there. They even tried to talk us out of getting acrylics and just getting polish on our natural nails to save them time! When we said we still wanted what we had booked for, we were told they only had time to do gels or polish, no acrylics. We were treated like we were inconveniencing them! We wouldn't recommend them nor will we go back. So disappointing. We were at least luckier than the girl who had an appointment at the same time as us & was finally getting started almost 2hrs later! read more

This was my First experience for a pedicure and River was absolutely amazing. Made me feel very comfortable, he is funny,easygoing, gives incredible massages, is just very professional and is attention to detail is next level. Very nice experience. read more

got full set of nails, next morning they starting peeling in the shower. WASTE OF MONEY

Spends time perfecting nails. Focuses on customers satisfaction. Came in without an appointment and still fit me in!

Worst service , sitting waiting(with my feet in water) watching them take more walk-ins . One hour later my toes are sore from the burning from the file and polish still not off. I got up and left , they chased me down wanting money ! They should be discussed in themselves!! Yes I gave them some money !! , then broke down in tears ! The lovely ladies at Polish Perfect took me in right away!!! Know I can leave on holidays with nice fingers and toes!! Thank you to Kooky !!!! read more

I had a fabulous pedicure with Mary. she did a great job and handled my ingrown nails too. thank you

Jesse really cares about making beautiful nails for his clients. It really makes a difference which nail technician you book with. I specifically requested Jesse this time and was so very happy with my nails. Get compliments on them every day. So thin that I have no more trouble picking things up. A little on the sharp side so I need to be careful not to scratch myself but I did ask for a pointy style. The floral design was already in the clear tips that I chose so it kept the cost down while giving me the nail art look that I enjoy wearing. Cost was $65 including removal of the previous set which was quite a chore to do since they were so thick (see my previous review) read more

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This is my favourite nail spot in victoria by far. The atmosphere is amazing, everyone that works here is so sweet, and i've never left unsatisfied about my nails. If you get acrylic nails, i definitely recommend coming here and ask for Anna! she's the bomb read more

Nail Art 360 - Nail Salons Near Me - Victoria, British Columbia

I had a manicure, pedicure and my legs half waxed. The toes and nails were prepared good, however my toenail had a big mark from the dryer. I was upset about the wax that got on my new flip flops and heel. Even more upset when I had to go home and shave the parts that were missed. read more

I booked in for a classic mani and pedi. They used gel.polish on my friend after we said no gel. They charged us and refused to charge us for a standard mani. Both nail techs were extremely rough and rude! After asking to be charged what we booked in for and requested no one would speak to us in english. The also charged for my nail file and shaping my nail without notifying me. The manicure was literally 20 min. No hand massage. Lady running the til was extremely rude. I will NEVER go back. read more

Work was okay and price was good, but my technician was very rude-actually mean. She broke the skin under one of my nails, and instead of apologizing, claimed that the skin was "pointy," suggesting it was my fault. She yelled a lot at the other staff in Vietnamese but did not communicate clearly with me at all. Just seemed like a bully. The other staff seemed more pleasant but sadly were serving other clients. I will not be back. read more

I would 100% not reccomend. They go from client to client, I made and appointment and they only started an hour afterwards. Made me bleed, and we're extremely rude and rough. I would give them 0 stars if it could! This facility deserves to be shut down! Highly disappointed, as this was my first ever pedicure! #sopissed read more

If I could give this place 0 stars, I would. I have been a regular customer for 8 months, going in every 3 weeks to get my nails done. This past set was not even close to what I asked for and I was charged $70 for a powder acrylic set. I went home crying they were so bad (picture snot green), so I went in the next day to have the colour covered. They charged me an additional $30 to paint over the green and the day after they all began to chip! Not only that, they were super thick and just looked horrible... again. I called in and asked for someone to please fix them and was promised over the phone that someone would. When I got there, they only fixed the chipped ones and left me with a set of half done nails and the others looking like absolute trash. I also really hated how they were clearly speaking about me in Vietnamese while I was getting them fixed. My experience was horrible, I am so disappointed with the results and I will never be going back to this place again. read more

I have been going to Nail Art for quite some time. I Usually have Nicole or Bella. Unfortunately they were not there. I was getting my nails by someone else. Half way through she left and I sat there for 1/2 an hour. I finally said this is certainly not okay. Another person came in and started doing my nails and I told her that was no way to treat a client. Her response was " I already told you I am sorry, what else do you want" There was an older lady going back and forth, I could tell she was asking what the problem was. I spent 2 hours there. All because of greed. They want to get as many people in with no regard for the people already in the shop. read more

Located in a mall. High traffic therefore the typical get em in, get em out attitude you see in middle of the road salons. Staff speak to each other in Chinese in front of you even though they can speak English. I really dislike that. One long bar - cleanliness of stations could be improved. read more

made an pedicure appointment for 5pm for my friend and I, they made us wait until 530 because they took too many walk in clients. They didn't have the colors my friend and I chose, so they kind of just chose whatever color they wanted. They weren't very thorough with the actual pedicure, and they had my pedicure started about 15 minutes before my friends so we were done at different times. They kicked me out of the chair after my pedicure was done and didn't even let me sit in the chair and wait for my friend. The actual gel polish I got was good but I would not reccomend this place to anyone. It's over priced and the staff is rushing to get the next customer in as soon as they can. not returning. read more

To say i'm disappointed is an understatement. i've gotten my nails done many many times almost every month and i've never had such a bad experience in my life where i left in tears and in a bad mood with others. Took almost 3 hours for a removable and french tips which were the acrylics without powder even though i wanted the powder ones. They weren't professional when removing the nails instead they actually hurt me quite a bit and in the process did a removal that isn't good for your nails but i could've done at home myself. They removed the nails, glued new ones on and left me in a chair for around 1.5 hours. I had told them many times i needed to be gone at the 2.5 hour mark as i needed to catch a bus to get to my ferry so i could go home and they told me okay okay you'll be okay . Once we reached 25 minutes till my buss was gonna leave i told them and they said oh. no we can't finish in 25 minutes. They had 2 ladies working on my nails and they didn't only mess up the base coat so they had to re do it but they also messed up on the french tip colours and had to re do that again. in the end you guessed it we missed our bus and had to pay a fortune on a cab. My friend and i had our boyfriends with us and the lady doing her nails was super unfriendly and asked her to kick her boyfriend out. Their customer service sucked and this was a huge waste of money. save yourself your time, money and energy by not going here. I've never wrote a bad review but this was pretty bad. read more

Very bad experience. I had a 5pm appointment and left at 7:05pm, the mall closed at 6pm! I had 3 different girls working on my simple refill. At 5:10pm "Anna" said to me "wait two minutes, two minutes" well at 5:35pm 'Tracey' started working on my nails. She made no eye contact, no hello or introduction just grabbed my hands and started filing. She was speaking a foreign language to whomever as no one responded to her. I said to Tracey, will you be able to finish my refills at closing time of 6pm? The gal next to her replied " we will stay late for you". Finally "Anna" took over and started refiling my nails all over again painful, rough and rushed making no eye contact no conversation but was rambling on continuously in a foreign language to thin air as noone was responding? I find this rude and inconsiderate. At 6:45pm "Mary" took over and painted my nails until 7:05pm. I was there sitting in that chair for 2.5 hours, I was very tired, hungry, had a sore back and not impressed. I arrived before 5pm and another client arrived shortly after me and was served first leaving at 6:15 pm and i was the last one to leave. I had a list of errands to run assuming my simple refill nails with plain polish would take 45 minutes? The mall closed at 6pm. I shared my disappointment to Anna, i didn't leave a tip but i got my discount. I have been there a few times and i can't say i've had good service. I asked the 3 girls what their name were after they done their "shift' with me. What ever happened to greeting your client, small chit chat and enjoying your nail treatment? Wasn't relaxing. "Anna" did a good job on my nails but she was a bit rough bending, twisting and filing very hard. I am not a happy customer and told her so. Language barrier is not helpful at all and shouldn't over book clients either. read more

Well... this salon was honestly very shifty. I ver generously bought my sister a full set of nails for her birthday. They did an alright job, she told me he was pretty nice, and the nails are pretty mediocre. But the real kicker was that at the end of her acrylics, the little buggers said that there was no money on the gift card. I was furious. And at the end of the day, even though I paid for a FULL set of nails, they made her pay extra. Don't recommend, they won't fix your problems. read more

You know when you know better and still give a place another chance? Huge mistake. Went with my daughter for a mani/pedi and AGAIN - one person started my daughter's manicure - she got pulled away after starting for someone who walked in. My daughter sat there with a partial manicure as three new customers came in and got service. Only after specifically asking if she was going to be finished did the woman doing my nails rush through to do her nails. This place has nice employees but TERRIBLE management. read more

I Always come to Nail Art for Self care. My nails look great

This place USED TO BE good - I don't know if they are under new management but the services have really gone downhill and customer service is atrocious! TWO HOURS for an acrylic refill for my daughter and then told that they did not have time for the polish she requested. They did a very poor job on the polish and then charged her full price to have it fixed. Manager refused to speak to me - staff said that she was too busy even though my daughter was in the salon at the time and said there was hardly anyone there! Seems that they like to prey on teenagers who don't know that they have the right to demand the service that they pay for. Shame on you!! read more

AWFUL experience. My friend and I had an appointment for 4:30 pm for 2 full sets of acrylics and we didn't leave until 7 pm. I asked for acrylics but they told me that since my natural nails were long I shouldn't. When I told them my natural nails aren't strong and will break they continued to push me and I eventually caved. And when my friend asked for her acrylics to be shortened the woman refused, telling her it would look "ugly." The nails were ok, but the customer service was terrible, I'll never be going back and I advise you not to waste your time and money. read more

I was told the mani/pedi was $50 over the phone. When I arrived I confirmed this was the price. After the mani/pedi I was charged $97. I asked what was the change and they said I had chosen a gel nail colour. No mention was made when I chose the colour about a 100% increase in price! The "manicure" was some hand cream and nails painted. The "pedicure" was one foot being sanded down to almost bleeding and the other foot barely touched. The people at the salon are obviously trying to achieve volume sales by rushing everyone in and out, The nail polish is streaky and in multiple places it is on the skin around my nails. Save your money and go elsewhere! read more

I was going to my home country on a wedding and I wanted to get my nails done I was confused at first but there is a girl name Belle/ Bella, sorry don't remember the name exactly. She did my powder ombré nails. I don't know y other reviewers gave bad reviews but my visit was good, not bad. I will definitely visit again. That's true they were but in a hurry. But they did good job. The girl said I will make u come back and she certainly did it. I'm going again there for my nails. read more

Nail Art 360 - Nail Salons Near Me - Victoria, British Columbia

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Dont try to come in if they are busy. They will rush and you will end up with a terrible service. My friend and I got gel nails and the woman who did my nails did not care about making mine look good. I asked her to straighten out my pinky nail because it was really crooked and she made it worse instead. The polish is on very thick and uneven and when I asked for another layer of polish she rolled her eyes. When people came in for appointments they looked surprised and didnt have a nail tech available to provide service to someone who had PRE BOOKED. Very unprofessional salon. For the price, this place is not worth it! read more

Never before have I been to a worse nail salon. They did a terrible job, charged more than they quoted, and refused to refund despite multiple health violations we observed later on. They only offered to fix them after many attempts to get a refund (we didn't want to risk infection so we declined on that). They never gave a reciept and I was concerned for the sad looking employees. read more

Well... I didn't think spending 2 hours in a nail salon Was even possible. My friend and I wanted to go get our nails done wE wanted to try something new! then the other one we usually go to When we first got there the lady did the most longest progress of removing my previous nails even though I just wanted to fill . She kept getting up to do other customers and getting really side tracked another woman came and finished one hanD then she went back to her costume I had a total of 3 girls work on my nails. They where all so rude and disrespectful towards me they also spoke to one another in a different language we clearly could tell it was about us that I found not ok nobody deserves to be treated that way. They also said when we came in that it would be $55 or 50 to get are acrylics done & filled it sounded reasonable After sitting there for 2 hOurs. They payed me $70.00 dollars for my nails I asked how did it get to this price and she said some bullshit about getting long nails and a nail removal that I never asked for, also pulled language communication on me and they all new English perfectly fine. My nails wear literally so sHort and I asked for coffin shaped my nails and they gave me Square nails!! They Filed the edges really poorly only put on like 2 weak coats and you can still see patches . they expected me to pay $70 doLlers for there bad ass services like no ! I really wish I spoke up a little more to get half of my money back. I wish I could put 0 stars please don't go hear it's not worth it At all. read more

Went in for a shellac manicure today -- They were very flexible with changing my appointment time. One of the more thorough shellac removals I've ever had without damaging my natural nails. Just be aware that they have recently changed their prices so a shellac manicure is more pricey than other places. read more

Absolutely no point in making an appointment as apparently they mean nothing to them, took 55 minutes to get into my SCHEDULED appointment which i was 10 minutes early for. nails are usually decent only have had two problematic times read more

I have been going with my mum for over 5 years, Anna is amazing! Lily just started doing my daughters nails, very helpful in picking colours and she did a great job. Helen has done our pedicures, she takes a her time to make sure it's perfect every time! I highly recommend! read more

I had my worst nail salon experience here and will not go back. I had to move chairs mid way through, no biggie. The service was uncomfortable and barely any massage and the 30 second massage you did get was light and not relaxing like the other salons in town. The massage chair also didn't work. The thing that really upset me was that for some reason my nail polish wouldn't stay on, I was getting shellac. I have a business but left my business phone in my car so I could relax. But this was taking so long and nail polish needed to be added over and over and would still not stay and I let them know I need to go get my business phone as I have an appointment I will need to cancel as this was taking a long time and they kept saying no, no only one more minute and basically refusing. I didn't want to be rude so stayed put even though I knew I would have a client showing up shortly. I should have just got up and left to contact my client and returned as one minute turned into 10 minutes more then once. I was so upset when I left that I had let a client down and that they wouldn't listen to me. I know I should have just been firm and then I wouldn't have been so upset by the time I left. Other then the man that kept telling me I couldn't pay, leave and come back to get it finished, the staff were nice and friendly. Good people but the worst service I have experienced in Victoria. Before I left a women who was putting on her shoes came up to my nail tech to show him that 3 of her toes were coming off as well so I think there is a problem with their drying / setting machines. It also was the most expensive I've paid for a mani / pedi. It usually ranges $95 - $98 but here it was $105 for shellac mani / pedi. read more

Terrible salon. Was rushed through my pedicure that I spent $70 dollars on. Was told I needed to go and sit in the manicure chairs before my pedicure was finished as someone else needed my seat. My 12 year old daughter came and had a manicure and they cut her finger. DO NOT GO HERE. Terrible experience and terrible service. read more

Horrible. Didn't do what I asked, with a picture reference, and told me it was 45$ on the phone and then charged me 55$ for gel polish that I didn't know I was getting. I was confused what was happening most of the time, and felt pressured to continue what was going on. Tools were not sanitized and the bar was dirty. Girls were polite but seemed unhappy. read more

Worst customer service ever! Manager was rude and dismissive. Did not take responsibility for nails that they didn't dry properly and color on skin and 2 different colors used on redo of first mistake!!! Refused refund unless " i am bleeding" never again will I go there. More interested in money than customer satisfaction read more