I normally won't go to a Doctor unless a bone is broken, I am bleeding profusely, or one of my…read morekidney stones is kickin' my ass. I had'nt had a check up in forever and my nurse wife "strongly suggested" , O.K she TOLD me to go see a Doctor and get checked out since I'm about to hit the big 5-0! So she hooked me up with Primary Care Associates and Dr. Zastrow and I'm glad she did! From the time you check in untill you check out, the staff is very friendly. Dr. Zastrow is about my age and has a great bedside manner. How many Doctors will talk with you like your beer drinkin' buddy and discuss the hot rods you used to drive in the 70's and what type of classic rock you like. But when it comes time to be a Doctor, he's all business and has whats best for your health in mind. By the way, all my test results were good, except my blood pressure is a little high, and me and Dr. Z are working on that. Don't tell my wife, but I actually look forward to going to the the Doctor now!!

Today's visit w/ Paula Harris was a complete disaster. She was more than 30 mins late to my…read moreappointment and then was about as helpful as a gunshot wound to the head and as well-spoken and knowledgeable as a 6 month old. She repeated herself multiple times on one issue of concern even though I asked her to move on because she couldn't help with my medical travel related questions. I will be discontinuing my health related visits to this facility and will be transferring out. (PS - she was at least double, possibly triple, masked if that gives you any clue to what I was dealing with)

Been coming here for years and always happy with the service…read more Babinsky is my preferred provider. He is knowledgeable and has helped me through some issues I have struggled with for years! Check in online option is great and wait times are usually very short.

So far so good. Efficient check-in process, clean comfortable waiting room, pleasant staff…read more(reception, nursing, and lab), and efficient check-out. BTW: Interweb is handy, big fan of filling out the standard forms and stuff ahead of time when I have time. So much prefer doing this at home, plus a person can prepay for services online. First visit went pretty well: Doctor Bailey was pleasant enough, attentive, and seems a decent sort. If everything goes well with my blood work I'll be back in six months. That isn't likely to happen after a year of not working in or out... Surprise! Four days after the Huntersville City Barbeque hurricane party -n- Yelp event my labs came back a little off: SatFat and cholesterol were about 1000cc/liter plus smokey goodness. After some whining and explaining Dr B agreed to a mulligan so I got do-over appointment for the day after the Amelie's + PIC Made in Charlotte event!? Have to start doing manual yard work and eating less badly, less often, and just plain less... Labs came back "normal" somehow. Yea!

Dr. Fry and his associates are excellent practitioners of medicine. You can trust well their care…read more Ross

Always happy with the attention by health care professionals here. They are very accommodating if…read morea bug grabs you. They'll be sure that you get to see a doctor or practitioner.

I had a lab appointment at this Novant clinic this morning, and unfortunately, my experience…read morestarted off very poorly. When I walked in, there were several people at the front desk, apparently representing different clinics (OB, Family Medicine, etc.). Since I wasn't sure where I was supposed to check in for my lab appointment, I approached one of the front desk employees. She had mid-length blonde hair and glasses and was looking down at her phone. I politely asked her where I needed to go for my lab appointment. Without asking me what type of appointment I had, which clinic I was there for, or making any effort to help me, she simply looked up and said, "Over there," while gesturing in a general direction, then immediately went back to looking at her phone. I was honestly confused and felt like I was bothering her by asking for assistance. It would have taken only a few seconds to ask, "Which clinic are you here for?" and point me in the right direction. I eventually went to another front desk employee and explained that I had a lab appointment. She was very kind and helpful and asked whether I was there for OB or Family Medicine. I told her OB, and she directed me to the appropriate area. The third employee then helped me check in and even led me to the lab, which I appreciated. My issue isn't that I needed someone to walk me through the entire process. It's the attitude and lack of basic courtesy from the first employee. When someone walks into a medical facility and simply asks where they need to go, they shouldn't be made to feel like an inconvenience. Thankfully, the other employees I interacted with were helpful and pleasant, but that first interaction left a very negative impression. I hope management addresses the importance of basic customer service and professionalism with the front desk staff.

Excellent Staff and Service…read more When I moved back to the Charlotte area 22 years ago, someone suggested Dr. David Cook of Lakeside Family Physicians as a primary care giver. At that time, Lakeside was only three physicians in very small offices off of West Catawba Ave in Cornelius. Several years later, they built larger facilities in Jetton Village right down the street. Fast forward to 2017 and much has changed. The became part of Novant and now there are probably at least 20 Lakeside Offices in the area. About a year ago, they built another facility at Langtree up 1-77 and Dr, Cook moved his team up there. Not that far away. For continuity they operate as teams of probably four to insure quality of service. What has not changed is the level of service and the care they provide their patients. By using a team approach, you generally see a member of the team each time you go unless it is an emergency. so your service is more personal. Today I had my annual physical and Nancy Deem NP provided me with great service. She already knows my background and medical history so that speeds things up. Had my physical, chest x-rays and blood work in just over an hour. Everything was very through and should have final lab results in by tomorrow. It's been a good 22 years and through referrals from Dr. Cook, I have a great network of healthcare professionals I've used over the years,

Dr. Polsky is an amazing Urologist. He listens to your issues and doesn't shut you down or make you…read morefeel like it's all in your head. I suffer from anxiety and he went out of his way to give me piece of mind that I was ok. I'm just so grateful to him and the staff that works there.

And then 4 days later I came down with COVID! After being so diligent with mask, hand washing and…read moresocial distancing, this is the only public place I have been. Out of full commission for 3 weeks! Thanks for a horrible unnecessary wait in a waiting room of sick people!

Dr Patel is a breath of fresh air to the medical field and doctors in general! His weight…read moremanagement program works as long as you work it. Lost 70lbs, cut my cholesterol by half in just 9 months and only worked out once per week. Easiest weight loss experience I have ever had. Dr Patel and his wonderful staff have changed my life!

I have not visited this facility as of yet, but they were very easy to work with as well as getting…read moreset up as a new patient. I am hopeful that this turns out to be a good experience and then I have found a new doctor in the area.

I've been a patient of Dr. Gross since I was 8 years old I'm 40 now. I have never had so much…read moretrouble trying to get into the office to see the doctor. Dr Gross is now retiring and they have really dropped the ball on on his patients. I've went almost 4 months without medication because I was 12 minutes late for one appointment. I also called and said I was running behind.. wasn't one person in the waiting room. Maybe stop taking so many new patients and do right by the ones who have stuck by with you! I will try one more time before I go elsewhere! Not to mention I didn't even get to say goodbye to my doctor of 30+ years....