Nandos at The Potteries Centre is one of the few restaurants left within the mall, the outdoor area in which this place is located is so deserted and depressing, full of empty units and a cinema which just looks abandoned and spooky - despite to the best of my knowledge still being in operation. They were fairly quiet on my visit, so I was able to get a booth despite dining alone - it was pretty comfortable. As with any Nando's in general, you can order via the Nando's app / QR code at your table, or if you prefer the personal touch there is always the option of ordering at the counter. If like me, you have an allergy, you'll need to order at the counter with a manager to make sure the request is sanctioned correctly. I did find the food expensive for what it is, as of June 2024, my meal came to £15, which I find to be a little expensive for fast casual, and that doesn't include extras such as drinks and Perinaise. The prices also seem to be rising out of control too, even in the current climate they seem to be putting their prices up every couple of months, much more frequently than rivals. Despite being a chicken restaurant, they don't offer regular mayonnaise, so you'll have to choose between their vegan alternative or pay extra for their Peri-naise (mayonnaise mixed with peri-peri sauce). The manager was friendly, she took me to the table and eventually took my order. I went for my usual Nando's order: Medium Chicken Butterfly, with Peri Chips. Spicy Rice and Perinaise The overall food quality wasn't great, my chicken tasted good but it was served lukewarm, the rice was all clumped together, and the chips were piping hot which suggests they made the rest of the meal too early if only the chips were hot. 2* - Far from the best Nando's, as reviews suggest. I would be unlikely to return if I was ever in the area again, but due to a lack of alternatives nearby, I may be left with little choice. read more

Nando's - Chicken Shop Near Me - Stoke-on-Trent, STE

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Omg the excitement when nandos came to Hanley was unbelievable and so me being me, when I was home visiting for Christmas, had to stop by. Damn was I disappointed, from the moment we arrived we were told there was a 40 minute wait. It was Christmas Eve, so we decided to wait, but nevertheless was kinda annoying given its meant to be a fast service place. The tables are super close together and so when we got out to order, my friend was almost touching someone else's meal. Totally far from ideal. Ordering wise, the queue was ok, but I was told they didn't have my first choice of beer - the lager from Mozambique and in fact they'd never had. Still a bit puzzled why it's on the menu, but ok. I ordered my chicken and side no problem after that. However, what followed was kinda one mishap after another. We were waiting for quite a well, when one of the server came over and asked if I minded waiting an extra 15 minutes for my sweet potato wedges. I'm a massive fan, so decided to stick it out. When the food arrived it was ok, chicken was cooked well and the wedges were good. It was when we ordered dessert, it went wrong again. They let me order the raspberry cheesecake, which I was super excited for being a favourite of mine. We were waiting then for a good 10 minutes before someone came over and said they don't have any left. I tried to get the salted caramel one, but that had gone. So it was a toss between two different types of chocolate desserts. I had the cheesecake, but prob ball would have give it a miss, if I'd have known before. I'm sure it's just teething problems and when they are more established, it will be back on track, but was kinda disappointing for a first visit. read more

Super slow service and not good standard at all. Salad was a bag of £1 Tesco salad mix (saw them make it) and some chicken and feta cheese on top. Saw food ready to go out standing there for a good ten minutes before it was served. read more

I was excited when Nandos first opened in Stoke On Trent, but as expected the first few weeks of it opening, the waiting time was very long, about 40 minutes to an hour so I decided to visit later on about a month after opening. Waiting times decreased and I got a table after about 30 minutes of waiting. This is not the first time I have been to Nandos. I can honestly say that Nandos is my favourite restaurant ever, the food here is amazing, the Peri Peri flavour is delicious. There is a wide variety of meals to choose from and a good range of drinks and desserts also. So far I have not experienced any problems with this restaurant and every single visit has been a wonderful one. My favourite meal is the chicken butterfly with chips and creamy mash with a generous covering of creamy salad dressing I love the rewards and points system, I do own a Nandos card and highly recommended getting one. Overall a great restaurant and wonderful food. 100 percent recommended visiting. read more