this USED to be a great service but they have changed their model. For parents you are on your own to identify a nanny - no help provided and no ability to connect with the person you are trusting your child to. Be sure that you have about a week (ideally more) before you need someone because it takes days to get a response. Caregiver quality will be hit and miss (there are some great ones and some real disasters). There used to be a team of humans who helped to build actual relationships and trust with families, now the answer is - that's not our business model. When it come to caring for my kids - that does not cut it. We will be taking our business elsewhere. read more

I have important work on Saturday 8AM and booked a nanny but she canceled the appointment just 8PM the night before. I didn't receive any attempt of support or a suggestion of a solution... just an e-mail to tell me oops we're sorry. read more

I work as a nurse and people depend on me. The nanny just didn't show up today. Also she stopped answering texts and didn't say anything. My coworker who has colon cancer and whom just had surgery a month ago is working today. And I feel awful because I can't be there to help. And we have patients. There is always a ripple effect. Which a lot of young people don't think about nowadays. This is coming from a 37 year old. If you can't make something text or call. This makes me worried to book again with you guys. Reputation is everything. And no shows aren't acceptable. Edited-I am a real person. It's under my wife's name. Also it doesn't look good when your first words are this is a fake review. And why didn't I contact you directly? It still doesn't make up for the fact that nobody came and a colleague had to work after she had bowel surgery a month ago and another colleague had to come in to help her because she couldn't do the full day. read more

A classic case of three strikes and you're out! Hired this company in Calgary five times. The second, third and fifth times were very disappointing. The nanny was late, spent much time on her phone or was hard to communicate with. It's hard to find a babysitter but for the money that this company charges they should be on point every time. We will be trying another company next time the need arises. read more

"Nannies on Call" is an excellent company to deal with as we have been using them since our son was born back in 2005. We greatly appreciate the Booking Agent named Susan as she is always prompt and polite when we contact her for Nannies to assist us with our family weekend activities. She is the BEST! All of the Nannies are extremely qualified, full of energy, happy and they provide the best care for your children. Consider your search over......``Nannies on Call` www.nanniesoncall.com is the right place to find all of your needs and expectations. Thank you for providing our family the best memories as we always refer our friends and family to you! Thank you again for your kindness. read more

What an amazing service while we were on holiday in Vancouver. Linda our nanny was great, she was punctual, sweet and I had full confidence in her ability to look after our 4 month old daughter while we went for dinner. I would definitely use the service and Linda again if we visited Vancouver in the future. Jess read more

We are very happy with all the nannies we had through this company. I am a makeup artist and my husband has a Monday to Friday job. Given my work hours are really depending on jobs, I just can't use regular daycare. I can be working on weekends, or evenings. It all depends on jobs I am booked for. We are so glad that we can book a nanny with short (2 days) notice since we just can't always leave our twins with our friends. So far we have had 3 different nannies. We are satisfied with them all. Especially that my 1 year old daughter even wanted to hug a nanny before she left. Our baby girl must love her very much. We certainly will use their services in the future. I wish I could have known them earlier. read more

I've been booking them for almost 6 months now and they've mostly been great. There have been the occasional 'not very caring' nanny, the 'latecomer' nanny, or the 'too busy with her phone' nanny, but overall, we've found some really great ones the kids love. However, the BIGGEST issue is getting those nannies when I need them! The past couple month, you would be lucky to even get any! Most times I end up canceling important physio rehab appointments at the last minute because nannies aren't available...that not only disrupts my schedule and interferes with my rehab, but also makes me the 'last minute canceller' at the clinics. They really need to hire more nannies at this rate or start losing business because now I'm looking for a better, more dependable option. read more

I agree with Z S. I had a terrible experience with this company. I would not recommend them to anyone. They wasted my time, money, judged me for being a woman, and was completely unfair to me. They judge people and I do believe this company will go out of business very soon. I honestly believe this company is a money scam/grab. Save your money! read more

SCAM ALERT. From my experience with this agency, it is difficult to shake the impression that scamming people is part of their business model. I was in town from abroad for a conference and had booked a babysitter for two consecutive nights. Arezoo looked after my sleeping son for a few hours the first night. When I returned to my hotel room, I realized that I didn't have any Canadian dollars on me. It would've been easy for me to take out cash from the ATM in the lobby. But Arezoo told me not to worry, I could just pay her the next night. Except, she never showed up. That in itself was already incredibly unprofessional and annoying. But what was worse was the agency's email which I found in my inbox Saturday early evening. In it, Siobhan from Nannies on Call told me that the agency had tried to call me and my husband to no avail to let us know that I would've needed to pay Arezoo the night before and that Areezo "no longer feels comfortable working her booking" the second night because she hadn't gotten paid the first one. All of this after she had actually OFFERED me to pay her for both nights the next night and left my hotel room saying, "and if you need anything in the meantime, you have my number." As if all of this was not shady enough already, there were no missed calls or voicemails from Nannies on Call on either my husband's or my phone, and we have our call records to prove it. But what's worse is that they had not only canceled the booking (which resulted in me having to take my 5-month-old to a formal dinner) but, on top of that, charged me a $81 cancellation fee. However, the worst part about this incident is not the $81, which I will instruct my bank to get back, but the feeling to have trusted such a shady enterprise with my son. If you and your nannies scam your clients and lie about your business practices like that, what else do you lie about? Background checks? Qualifications? Experience? I'm literally shaking with terror thinking how much worse all of this could have ended. And I'm not entirely sure whose behavior was shadier here, Areezo's or the agency's. But then again, birds of a feather. Finally, the fact that the agency offered me credit to use "next time" is not only disingenuous, as they know I'm visiting from abroad, but also: Do you really think I'd trust you or any of your "professional nannies" with my child ever again?! And no, you absolutely do *not* have permission to use my credit card to pay Areezo for the first night. You can thank your lucky stars I'm not filing a report with the department of labor. read more

This company has been hit and miss for us. We have been cancelled on and quite often, they haven't been able to find a nanny on call for us, even though ample notice was given. I would definitely have a backup plan when using this service, especially if it's an important event that you have to attend. read more

brilliant idea. all the nannies are extremely qualified, prompt, and excellent with children. you can request up to three nannies back when you rebook. packages save some money for repeat bookers. First timers need not be anxious or worried, your babies will be in great hands. The nannies are essentially free-lancing so they want you to request them again, and they want good reviews, so they all work hard. I worked at Nannies for many years, staff is like family and each and every nanny brings something unique and original to the table. The management is diligent and dead serious about who they hire, their training, their standards, and ensuring your experience is near perfect. read more

Nannies On Call has worked out amazingly for our family - we've used them while I've had busy spurts at work and all the nannies that have come to care for our children have been professional and caring, and most importantly, our children have had a lot of fun with them! Will definitely continue to use them as needed. read more

Outstanding service, quality and professionalism. We've used Nannies on Call about a dozen times and each time, the experience was excellent, with most of the nannies they sent us being truly exceptional, Mary Poppins types (one of whom brought balloons and made balloon animals for the preschoolers, much to their delight). Even the less stellar caregivers were still very experienced and capable, just not quite as fun and engaging from the kids' perspective. I have never felt anything less than complete faith and trust in the caregivers they've sent us, even when our kids were babies. Highly, highly recommended. read more

I know that my kids are in great hands when I leave them with a nanny from Nannies On Call! We have no family in town, so had no choice but to find childcare that we were comfortable with and we found it! The agency is wonderful to deal with and the nannies are fantastic! They often come equipped with entertainment for the kids, whether it is music, crafts or baking...definately a night that the kids look forward to. Not sure what we would do without them;o) Amanda, North Vancouver read more

Definitely agree with the second review down who was disatisfied with nannies on call. Not impressed with this service at all. Also found: http://www.ripoffreport.com/r/nannies-on-call/vancouver-british-columbia-v6b-2m1/nannies-on-call-ripping-you-off-the-the-extraordinary-way-vancouver-british-columbia-958611 BEWARE!!! read more

I have used this service frequently in a few cities over the last few years; Toronto, Vancouver, Calgary and Victoria. I've always had good service and great nannies until the last few times in Victoria. First of all, there were a few last minute cancellations, or no nannies available on a few occasions. For the last booking, the lady told me they don't serve my area now, because there's no transport? There's a bus stop literally 15 metres from our place! We're in Victoria area, in a popular easy to access area. Whilst I was still trying to explain public transport, she hung up mid-sentence! I'm very disappointed with the level of care, poor service and unreliability I've had in Victoria, specifically, and will not recommend them in this area. read more

Amazing!!! Book online or by phone, and at the time you need, a wonderful person comes by to provide excellent care for your children! The service is just like the company's website states. Also, the office-to-client support is wonderful -they will help you with anything they can. Absolutely awesome. read more

In response to Nannies on Call:good for you that you are protected with "terms & conditions" there is no reason for a business to not refund money for a service not done ..Its bad business practice regardless of the way you put it! read more

I called Nannies on Call this week out of desperation when my resident SuperNanny had to go into hospital. I was so impressed! They are a bit spendy, but well worth it for the peace of mind, great communication, and fantastic follow-through. And my kids loved Allyne! They pretty much just pushed me out the door when she arrived. Five stars! read more

We were in Vancouver for the weekend and placed a last minute request for a nanny on Saturday night. They arranged to have Vanessa watch our 5 year old daughter and 3 year old son for four hours. Vanessa was wonderful with them. She brought a backpack full of arts and crafts. We came back to the hotel room to find them sitting on the floor playing Go Fish. My son came and told me "She has a magic backpack!" (because it is full of so many fun activities). We are all looking forward to our next trip to Vancouver and will use Nannies on call / Vanessa again! read more

Nannies on call has been a great resource as we transition between a full time nanny and school for our children. We are able to get wonderful nannies most of the times requested. The nannies arrive prepared with toys and games. They are compassionate and caring women whose hard work is appreciated by everyone in our household, especially our children! I would recommend using Nannies on Call in the Victoria area to anyone in need of part time care for their children. read more

Extremely disappointed with Nannies on Call. Once they took our $5000 to place a nanny, we did not even hear from them to see how things were going. It wasn't until we contacted them, that they heard our dissatisfaction. They were unwilling to even help us out. Total loss of $5000 and a bad nanny. read more

We hired Nannies On Call expecting a high quality nanny agency. The fees were higher than others but not a problem we were expecting a great service. We interviewed quite a few and brought them in to work. None turned out to be suitable for our child! None were able to do the work their profiles suggested and most didn't care. We are both busy business owners and needed someone right away. They assured me they could fulfill my need. One wouldn't stop eating out of the fridge, one expected organic foods to be bought for her and then I noticed them thrown into the garbage! Unreal. The fact that I'm out $3500. Yes $3500 for a service that didn't happen bothers me. These fact the owners did nothing bothers me. So please stay away and save your hard earned money!!! We now have a fantastic caring person looking after our children. As the owner you should be aware! You were aware when our money wasn't refunded. read more