Not so amazing if your loved one is on Medicaid. My mother was one of the original residents at…read moreTwin Oaks. Also, one of the most functional. The sales staff would regularly use her to pitch the facility to families shopping around for assisted living facilities. Staff routinely parked themselves in the big recliner in her apartment to chat and relax with a resident who could carry on in-depth, pleasant conversations. Mom was given one of the best rooms at the facility because, at the time, it was barely occupied, and the salesperson wanted to fill the units. In return, Mom did her spend-down with T.O. (thousands of dollars), effectively depleting what savings/resources she had left after the death of my father. Then, as planned, she enrolled in the New Choices Waiver Program, with most of her SS check going to the facility every month, along with her Medicaid reimbursements. Over the next several years, T.O. managed to fill its units, and Mom's one-bedroom apartment began to look like a cash cow occupied by a resident who could not afford to pay the "market" price. The administration will likely claim they gave Mom the first right of refusal, offering to keep her in the unit if she could pay the full fee, which, of course, was impossible. In effect, they evicted her. Worse yet, the so-called studio units they offered as a replacement (which are little more than hospital rooms) were also priced beyond her financial reach and that of most Medicaid clients. Mom's contributions to the facility and her history as a resident were not taken into account. Mom's actual mental health and clinical needs took a back seat to the promise of financial gain. Like everything else in America today, money proved to be the most important consideration. My sister and I were also dragged through a hellish process for months, during which offers were made, then retracted, contradictory and false information was given, and little genuine empathy was offered. At first blush, T.O. looks less institutional and more "homey" than many assisted living facilities. Ironically, there is a cold, unfeeling attitude at its center.

I would recommend Twin Oaks to anyone who is looking to find a home for their loved one. My mother…read morewas a resident there from March 2023 until she passed in September 2024. Mr. & Mrs. Kim have created a wonderful community and the caregivers they have on staff make the community that much more wonderful. Some places I toured before deciding on Twin Oaks felt so cold and sterile; that is definitely not the case with Twin Oaks. You walk into the building and there is such a welcoming and warm environment, it ceases being a building and really does feel like home. The caregivers at Twin Oaks truly care about all of the residents and treat them like they are their own family member; that care also extends to residents' families as I can attest to as I spent the last days/weeks of my mother's life there as an honorary resident. While their primary focus was on my mother, where it most definitely was needed, they also made sure that I was taken care of. Words can never truly convey the immense gratitude I have for everyone at Twin Oaks. You made the last year and a half of my mother's life comfortable and as free of worry as possible.

Cottonwood focuses on delivering the best experience for each resident. It is such a blessing to…read moresee residents thriving daily and receiving the best care in the industry.

Cottonwood Creek is phenomenal place to work. The residents that reside there are like family and…read morethe staff is amazing to work aside. The food is among the best I have ever had in a senior living facility and there is always something to do.

We showed up today for an appointment to tour memory care for my mom. They had told us they had…read moreavailability when they didn't when we showed up they act like we didn't have an appointment and then said oh another family had come in. We thought they were you, the entire experience was a waste of time the pricing They had quoted us. They then said oh our new 2025 pricing is $500 more it was just a very disappointing experience. It looked like a nice place parking was atrocious the elevators trying to get down the floor was impossible. Can't say I would recommend even a tour.

My father has been in the memory care unit at Legacy for year now. He's been neglected and…read moreverbally abused for the last 6 months. Virtually every visit we've run into an issues ranging from feces all over the bathroom floor, to bumps, bruises and bleeding, to no showers, to lost items, to no cleaning and laundry service. When I've walked the floors after 9 PM, I often can't find a single person at the nurses station (behind the glass enclosure). Walking the halls turns up no employees as well. Each time we notify staff about issues, we get apologies and promises for improvement. However, things never get any better. Legacy has had leadership issues and turnover at the top levels. If you're looking for a newer facility with nice furniture and building amenities, this is a good option if you can afford it. If you're looking for a facility where your loved one will be happy, look elsewhere.

Osmond senoir living memory care in Salt lake city utah is the worst place to put your loved…read moreone . They dont know how to take care of alzheimer . My 90 year old grand ma has alzheimeir and they took her to a shrink how absurd. thats so stupid and un heard of . Do not take your loved one there.

From the owner: Creating environments where moments of joy, independence, and wellness are the focus each and every…read moreday.

So, apparently if you leave a bad review, hoping that will spur some changes and improvements,…read moretheir answer is to tell you to move your loved one if you are so unhappy. They will even give you a list of options?! This from a memory care facility that should know how distressing a move would be to a resident? Oh, and a bad review will just lose them new clients and force more staff cuts and you know that just hurts the CNA's. And ice is expensive and will only be offered at meals?!

From the owner: Located in Salt Lake City, Utah, The Auberge at Aspen Park provides residents with memory care…read moreservices. The facility is a member of the Frontier Senior Living family of senior living communities, comprised of 100-plus properties spread across more than 15 states, and utilizes Frontier's industry-leading Spark™ Lifestyle Program to administer quality memory care to those residents diagnosed with Alzheimer's and other forms of dementia. Amenities include chef-inspired cuisine, medication management, 24/7 emergency response, daily activities, and much more.

Being 800 miles away it was a huge relief to have the Visiting Angeles be not just our eyes and…read moreears, but ourheart and mind as well. My mother had always been strong and independent and then she wasn't. Everything went wrong at once and the staff - from the person who answered the phone, to Julia who managed our case, to the aides who helped my mother in some of her worst moments. Not only did they help her, they helped us cope and make the best decisions as we moved ahead. I will not ever be able to thank them enough.

They have been visiting my mother 3 times a week for over a year. If I was to document everything…read moreI LOVE about this company the post would be so long and full of emotion that you wouldn't read the whole thing.. Suffice to say they truly are VISITING ANGELS

New owner and management. Not good. Food went downhill. Staff not responsive to residents needs…read more Changed a lot, not for the better. Would not recommend.

My dad has been in two different facilities. He has Parkinson's, dementia, and he's a below the…read moreknee amputee on one leg, not the easiest combination of ailments. He's 80. With all his symptoms, he's grateful he has people who can watch him day and night. I've been there when he accidently hits his emergency necklace and they are there in no time. Even in the middle of the night. This place is amazing! I am soooo grateful. I never write reviews. They treat him sooooooo well! It's Saturday and the director of resident care text me to update me about getting some bloodwork for my dad who hasn't been feeling well. Mind you, she's in Oregon out of town with her family for the weekend. The food is great! I order when I'm there with my dad. All the activities are great. If your parent is having a bad experience, maybe it's their attitude. There are some people there that don't wanna be there. I visit my dad almost every day, and I've met many of the residence. Some are happy, some don't wanna be there. The staff has always gone above and beyond for my family and my dad. People leaving bad reviews need to question if their parent might be one of the disgruntled ones that doesn't wanna be in any home, and is gonna complain about everything. I see some people are complaining while they live in Maryland. I would imagine, that reviewer hasn't spent much, if any time, at the facility. Put in some effort, get to know the staff, do everything you can to convince your family member how it's a great situation to have people taking care of you like they do. Show up. Spend a full day or two there. I give this place ten stars. Mickey, Lydia, Maurissa, Alena, Doug, Jose, Christian, Emily, Jenna, Josh, Kaitlyn, Chad, Brynn, Alena all amazing staff I've gotten to know the past month my dad has been there. So many names to remember, I'm forgetting some, but I can't recommend this place enough!!! Go visit your parent, and see if their outlook on being in a home changes. See the level of care in person.

I would warn anyone who is considering Summit as a residential facility for him or herself or for a…read moreloved one to be very careful about keeping one's own record of payments and charges. I paid approximately $17K for my father and his wife to stay at Summit. Ultimately, my father never lived at Summit, his wife was moved to a different facility at the beginning of June 2024 after a total of about 6 weeks at Summit. As a consequence, I was due for a refund of almost $5K as of 6/1/2024. It is now 7/22/2024, and I have been actively trying to get Summit to send this refund for the past 7 weeks. I have sent multiple email messages and made numerous calls to the Executive Director, and to the head of billing about this refund. I have been told that the refund is being processed, but there is always some reason for further delay. Summit never volunteered the fact that I was due a refund. After I brought up the issue of a refund, I was initially told that I was due less than half the actual amount. After I gave Summit billing a detailed account of my payments and the costs incurred by my family members, Summit agreed that I was due almost $5K. I previously told Summit that I will file a consumer complaint with the Better Business Bureau, the UT state attorney general, and the UT Division of Consumer Protection, if necessary, to get the refund that I am due. Given the situation, it appears that I will have to pursue these options. I very much regret having chosen Summit as a residential facility for my father's wife and potentially for my father, given this outcome. I strongly recommend that potential residents look elsewhere, given the disingenuous and frankly dishonest behavior demonstrated by this facility.

Vivian has been an excellent companion and friend to our mother. Her ability to make a house feel…read moreclean and tidy as well a safe place for happiness to dwell. Thank you

During a routine Chaplain visit, there was anxiousness and agitation from one of my patients. This…read morewas due to a wonderful couple who are very hard of hearing. They mostly have to raise thier voices at each other. On this day thats what was happening. My patient was having an extremely difficult time hearing, and it was creating emotional moments. The caregiver Kayli from Home Instead took our patient to her room to lay down as requested. During this time Kayli was comforting her with such amazing encouragement and love. This calmed the situation within just a few minutes. Kayli has a heart that calls for her to help people in the most difficult moments. Not everyone has these gifts. A very special person!!