I was mistaken by calling the number listed, this number was previously listed for a nail salon I have gone to. I called once and the service disconnected. I called again asking if they offered massages, to which I was greeted with "MASSAGES AT A TOY STORE," I was caught of guard and ended the called. Received a voicemail back berating me for "hanging up and not saying sorry." I called back to apologize as the number listed was the same as Nantucket Diva, which had been there previously. I was told by the owner Anne West she would file harassment charges against me. I would highly recommend not taking your children into this establishment, if this is how she responds to a wrong number on her own website. read more

The Nantucket Toy Company has THE best selection I've even seen. Truly the pick of the litter. The store is packed from top to bottom with many thoughtful choices. We had no problem finding many options for our 6 year old. The staff was very helpful and friendly. Besides helping us with toys, they also passed along some great activity tips. We will be sure to pay them a visit next summer and highly recommend if you're looking for a special treat for your kids. read more

This is Nantucket's legit toy store. Had quality toys, german made brands. Store was pristine and well organized. My child found many great toys, friendly staff too. Not sure what the other reviews are talking about, people complaining about prices, return policy, and their kids being disruptive. Prices are on par with What you expect in Pricey Nantucket, and small business owners can't be as flexible as Amazon. This place is underrated. read more

Extremely rude people. My husband had to change our 18 month old daughters diaper because she had an accident. I would think that I children's store would understand that things like that happen but nope, the woman working (probably the owner) made extremely nasty comments about how "disgusting" and "rude" it was. She continued to complained about how he should've just found a restroom and how absolutely disgusting it was. When it's a store that caters to children especially small children most of whom are still in diapers wouldn't be so rude. I do not recommend this store to anyone. I am all about shopping local and supporting local stores but not when the people working there treat you like crap. Save your time, money, and dignity and go to one of the other children's stores on the island. read more

This store offers many surprises. It surprised me how the woman behind the counter seemed to dislike having children in the store. It surprised me how downright rude she was. Finally, it really surprised me that, rather than being a disgruntled employee, this woman owned the shop. I can't even comment on inventory because I was so taken aback by her behavior I didn't notice. Never going in there again. read more

The owner is exceptionally rude to children and is obviously in the wrong business. Told me I couldn't buy anything in her store because my kids were enjoying themselves in a TOY STORE. Needless to say we didn't buy anything and would not recommend this store to anyone...unless your kids need a to be read the riot act. Classy lady through and through. read more

Unfortunately I do not read reviews before going to toy stores. If I would have, I would have avoided this store. I expected it to be overpriced, but the combination of overpriced and rude was a bit much. You're better off at Nantucket Bookworks. read more

Brilliant new location!! Perfectly situated near the library, movie theaters, and Juice Bar, this shop has become my daughters' favorite daily stop. It is stuffed with treasures to satisfy all ages. The staff is playful, imaginative, and resourceful. It's a kid's oasis and gives me great gift ideas. Our four year old is addicted to the mini sand boxes up front. We love that the staff lets you touch, hug, and experience the toy before purchasing it. We will definitely be buying the sand box toy before we leave the island. read more

This is a great little shop, filled with adorable wooden toys. The owner was a bit snotty but gave us lots of helpful advice on dining options. To her credit, she refunded us the extra charge (everyone makes mistakes). Yes buying toys here may be more expensive than buying them online, but I still enjoy the classic way of purchasing in a store. read more

Love this toy store!! They have amazing taste with a widely variety of toys, books & stuffed animals. Lots of current toys mixed with the classics that those of us in our 40s remember! Located between the Dreamland & the juice bar also makes for an easy night on the town with the kids - or niece in my case!! read more

Went in to buy a couple things for my two kids. First of all the place was freezing cold - probably intentionally so to keep customers out. My daughter was nagging about a particular item that was over the limit we set going into the store and it was to big to be carrying around DT Nantucket for a few hours, so in order to get her to change her mind we said we'd consider it at a later time and grab it on Amazon - with no intention of actually doing so, she had plenty of these anyway, but we just wanted to get out of this freezing store. The owner overheard us then proceeded to berate us about talking about purchasing this item on Amazon and how difficult it is for her to make money as it is and Amazon makes no profit on what they sell, blah, blah, blah - all while we were checking out and spending way more than we had originally intended on way overpriced toys! I know the toy business is a tough racket these days, but lady, acting like that to your customers who are actually buying items from you, makes it impossible for you to be successful at anything. read more

A total cluster for overpriced toys, but we stopped in for a couple treats anyways. Just be warned...the hand lotion sitting next to the register that is dripping with dried lotion that half the women try as they wait in line is not a sampler. The woman working the register rudely yelled after us as we left the store (after we paid of course), then proceeded to scold us about opening the lotion and how no one before us had done that before (lies, again it was clearly already used and I had personally seen several others try it). It was surreal and offensive. Never will go in there again!! read more

I have never written a review, but I brought my 10 month old disabled daughter into this store a few days ago. When I walked in, I saw what a tight space it was and kindly asked the owner if I could keep my daughter in her stroller as she is on oxygen and has a feeding tube (also, there was no one else in the shop for us to be in the way of). The woman began very harshly telling me that my daughter was not disabled but she "just couldn't walk." I was in complete shock. It is a very small space, so I was just trying my best to turn the stroller around to get the heck out of there. I told the woman she was a terrible person, and she proceeded to tell me what a horrible mother I was and to never come back (like I was ever going to go back!!!) While I was struggling to get out of the door with tears rolling down my face, she told me she was going to call the police. This was the first time that my daughter has been discriminated against for her disability, and my heart breaks for her. It saddens me that there are such cruel and heartless people in this world, and I just hope that others will not encourage her by spending their hard earned money at this shop. read more

Staff are completely rude!! My family and I were in the store, and as my husband and son strolled through the store, my infant daughter (in her stroller) and I waited inside the store by the front door as the aisles are very narrow. We were not blocking what little foot traffic there was in the store and I was showing my daughter the dolls. Out of no where I hear an "oh no, no, no..." and a woman comes up to me and tells me in a completely patronizing manner that I need to leave the store with my stroller. I explain that my son is picking out a toy and I am waiting here to see what he decides on. She tells me again that the stroller can not be inside because it is too big and bulky (I have a Bugaboo, can't get much more streamlined than that). I tell her that the stroller wasn't an issue when I was in there two days ago. She once again tells me to leave the store with the stroller and that I can leave it outside and carry the baby with me in the store. As I gather up my family to leave, and tell my son to put down the toy he wanted, she once again says that the store is too small for such a bulky stroller and that the majority of shops downtown won't even let me in with it. Reall? I've been shopping all week and all the salespeople I've encountered have been extremely accomodating and gracious. As she keeps going on about the size of my stroller and that she can't have something that big in the store, I asked her what she would do if it were a wheel chair. She told me there's no need for me to be mean? Really??? Last time I checked, I was the customer and we were about 30 seconds away from dropping over $100 on completely overpriced toys... We visit Nantucket every summer and I will never step foot in that store again. read more