Up front, honest and to the point! She has helped us in more than one successful transaction. We…read morehave recommended her to friends needing to sell their homes and they had the same positive experience. She's made us happy to recommended her time and again. She's extremely knowledgeable and resourceful. She has a wealth of experience in the real estate industry and has earned Emeritus status with the National Realtor® Association. She has also earned Realtor designations as a GRI (Graduate, REALTOR® Institute) and CRS (Certified Residential Specialist). Can you love your Realtor? We do! She's the best :)

Edith is one of Hilo's finest. Has lots of knowledge, hard working and has a huge heart.read more

Poor communication with tenants and poor time management on informing tenants (or from my…read moreexperience) of when heavy construction will take place. Not sure who your property manager is for your apartment/ property, but the experience Ive had (along with the people i live with) agreed that property professionals did not seem "professional" at all. I noticed a few other reviews feel the same and so Im relieved to know I am not alone feeling this way. Unless, and to be frank, you view "professional" as being cold business and just the "deal- deal" talk. I felt like the last minute notice (email, text, especially call) is inconvenient, although I always say its okay. I do not know why as well they switch from email everyone to calling everyone (but I guess for last minute you cannot control?) If you dont speak up they favor you are better anyway. Or at least I think so no because the first few time when I did care I had no body contact me back, UNTIL I found out the managers REAL contact information. (Tricky, huh?). Still not sure till this day why they didn't respond the first couple months of being switched from our previous original building company but it's whatever I guess... Renovation on the building I live in had poor construction workers in my opinion. (mess was made without warning).... Rent was raised because of the renovation but I feel like they should have relocated everyone to a different building while having them work on the harder renovation which most of us in the building probably had to tolerate with all the hammering, power saw, cement dusting cement that got splattered ALL OVER the walls doors and windows- had to clean the door and whole place because cement dust got everywhere, no-one knocked or called to clean the door, it was hard). It is annoying as well to hear most the construction workers laughing and joking and talking story majority the time they get here before even beginning to work... But eh. Whatever? I did not feel like they treat everyone with the same PRIORITY so just beware. Although it would be nice to know WHY. Otherwise I feel like my life is a spiral of being messed with for no reason at all. I think its fair to rate 3 stars, though I was close to rating just one star (but lets put my own frustrations about the renovations and poor communication aside) because there were times I complained of people smoking near the building and animals on the premises and I guess I was helped because an email to everyone in the building was sent the next day. Whoever was smoking didn't stop smoking though, but I appreciate and respect that effort. (Another star for the small Christmas presents so far. They know how to bribe you. Haha just kidding. But seriously). I might be taking a poor jump here posting it on social media but I honestly don't not know where else I can write a review. I guarantee if anyone knew this was written about them they would probably change (which is good). But if they don't change-- uh oh (drama~). Thanks for reading my review

I live hilo terrace many places owned by Kevin. It could be…read morebetter if the back gate was opened as numerous complaints against that is claiming it a health hazard I personally agree. If comp thought more about the people who they get paid from it'll be better. I know they can be better and ma more if listened to the people for once as the complaint can and will hurt. A true realtor should listen to the people.

Our agent (Chantee) was very helpful and knowledgeable, kind, and extremely understanding of the…read moresell of our house. She knew what to do and went way above and beyond to help us every step of the way. I would highly recommend going to her with the sell or buying of a house on the big island of Hawaii.

i am a re/max properties agent here in hilo, i have been a full time agent for one year - we are…read morerestructuring our office & will be incorporating property management in 2023 - new year, new goals. re/max properties are also accepting new / seasoned agents - we are a small team with big work ethic & genuine support

Nicolette and the team at Big Island Brokers are absolutely amazing…read more Let me set the stage - My wife and I have been looking to buy a home in Hawaii a while and finally have our ducks in a row financially and the motivation to move forward. In our copious research we stumbled upon a youtube channel for a local realtor that had a lot of really good info, including monthly updates in the market conditions on the Big Island. We think "hey, let's reach out to these people" and so we do. We then email these folks and wait.... Days go by.... We email a different person tangently related to the agent we were trying to reach and she gets us all in contact. Ok, great. A few emails back and forth, but each time we are waiting days to hear back. Starting to get bad feelings about it and like we are almost a bother to this realtor. We book a trip from the mainland to Big Island to come look. Set up our times and meet our agent. She's personable, sure. She takes us out for 2 days looking at many properties. There are a few we have some extra questions about and she makes some notes. After our 2 days looking at properties we take a few days to discuss and reach out to our agent.... Crickets. We go back to the mainland feeling frustrated. Email our agent about some prospects, nothing back. Trying to set up a return trip to the island we reach out again trying to book some time to look at places and asking about times and showings. We get a one word email back "sure". So why the great review? Well.... None of that happened with Big Island Brokers or Nicolette. Instead we called our friend in HPP and asked who he used when they bought their house 4 years ago. That's right, they used Big Island Brokers and he gave us a contact there who set us up with Nicolette. Nicolette called us while she was on vacation to say hi, introduce herself, and let us know she was thrilled to work with us. We set up a meet for when we were on island next and sent her a bunch of listings we had seen and our thoughts, along with listings we wanted to see coming up. Truth be told I basically just took the email we had sent to our previous agent (the one I got a 1 word response to) and modified it slightly to send to Nicolette. Nicolette finished her vacation and then sent us a wonderful email with detailed answers to our questions along with some insight we hadn't gotten previously into the areas we were interested in. We exchanged emails back and forth and made a game plan for our next trip on island. We then crammed in 30 some odd tours of properties in 2 days to maximize our time on island and found the perfect house with Nicolette. One that wasn't even really on our radar that cancelled our showing one of the days but she squeezed back into our schedule on day 2. We went back to see just that house a few days later and pulled the trigger. Nicolette has been very personable, communicative, friendly and made us feel like old friends. She has connections with local folks to help us get our next steps lined up too with respect to local trades and always made us a priority without ever coming off as trying to push us into anything. If you happen upon my review, look up Nicolette at Big Island Brokers. She and the entire team there will do right by you too. I am positive of that.

Sophia Douvris -- remember that name! My sisters and I decided to sell an undeveloped lot on the…read moreBig Island that had been in the family since shortly after Hawaii became a state in 1959. Real estate transactions are rarely smooth and easy, but the usual challenges and logistical headaches were exacerbated by several factors, including both sellers and buyers residing on the Mainland and having to adhere to Hawaii's real estate laws and procedures. There were several obstacles to overcome, not the least of which was old paperwork showing that there was a "flume" on the property left by the long-shuttered sugar factory (thankfully, a third party discovered that the flume was a mile away). I don't know how we could've managed what at times seemed like an impossible ordeal if it weren't for our Big Island real estate agent, Sophia Douvris. From our introductory email through the close of escrow, she was patient, kind, efficient, and good natured while having to navigate a thicket of procedural hurdles, communicate with three elderly people 2500 miles away, and deal with various legal/financial/administrative issues. Throughout, she clearly articulated comprehensive explanations, sometimes by succinctly putting the situation in the context of changes in Hawaiian and global commerce. She was diligent, professional, and forthcoming, and she made the process as pain-free as humanly possible. Sophia is proof that there are still some good-hearted, dedicated, conscientious people doing business these days. She's absolutely the best, and my sisters and I will forever be grateful to her.

We wanted to sell a unique home in Keauhou Estates, which is on the Kona side. It had been listed…read morepreviously with another agent for a LONG time, with no luck. We listed some land on Hawaii near Hilo with her, and she was able to find a buyer and get that sale closed, so we had high hopes that she might be able to find a buyer for the Keauhou home. Lucena was candid about all the facts and worked extremely diligently. She answered questions and communicated regularly. She did a TON of leg work for us, since we're on the mainland. This included regularly making the LONG drive to Kona to hold open houses, check on the condition of the property, make small repairs, and generally manage the property while it was on the market and during the pending sale. We just closed the sale on Friday, and we couldn't be more delighted with Lucena's work. She is patient, and friendly and kind, a great RE agent, and we recommend her without reservation. Call Lucena, she'll get your real estate business done. We're so happy!

Lucena was very professional and thorough. She was great at promoting the property and showing it…read more Always answered questions and returned phone calls. We would use her again.

Porsche Nathaniel We were incredibly impressed with…read morePorsche's deep understanding of Hawaii's real estate market, how she explained our present economy and what our home should be priced at. She was timely in getting information to us whether by a text, an email or a simple phone call. Our journey with Porsche made us feel confident that she was the perfect agent to help us sell our "home". Her professionalism was consistent and her "Aloha" was honest. She represented Coldwell Banker with dignity, on and off the clock. Always with a smile, always with a positive attitude and always professionally dressed. When we had a garage sale, she was right there helping out. We are incredibly grateful to have been introduced to Porsche Nathaniel by Laurene Trumbo, a long-time and trusted friend. Mahalo Porsche for your kindness and "Aloha". Your genuine personality will keep this bond of friendship forever. May you continue your successful journey as an excellent and top realtor! Aloha...Etta and Gabe Palea

Porsche has been our very patient realtor while we search for the perfect property. She is very…read morethoughtful with her recommendations and always looks out for our best interest. We highly recommend her to anyone looking for a excellent realtor.

Very excited to leave the first review. Inoue has managed my tenants beautifully. Always made the…read moreextra effort to make sure my place was rented. Very accommodating to my needs as a mainland owner in absentia. I'd recommend them to manage any high value property you own on the Hilo side of the Big Island.

Gina is a fantastic realtor. As first time home buyers, she walked us through the entire process…read morewith a lot of patience and tons of knowledge. She worked with us for over a year, numerous properties, and two negotiations, all the while giving us very sound advice and absolutely no pressure. I highly recommend her and her assistant Sophia! They are great!

It was my first real estate purchase so I was not sure what to expect. I worked with Sophia and she…read moreis a fantastic realtor, highly professional, and knowledgeable. She was easy to communicate with and prompt with responses. She kept me up to date throughout the process and it could not have went any smoother. I would highly recommend working with Sophia at Hara-Chun Realty.