My local auto parts store happens to be right across the street from my car dealership. I don't think they perform free code lookups like autozone, it is a much smaller store that I believe caters more to garages and mechanics. They came up big for me recently however, and I want to give them props. Packed my car for a trip to the shore only to find my battery dead. I called Toyota service, who told me they would need to order a battery after I explained I was on my way to the shore. I'm shocked they don't carry them in the store. I checked Napa's website, found a nice battery that would fit my car and placed an online order. Jumped my car(I have a portable charger, highly recommend) and had my new battery within 25 minutes. Took it home and installed it and was on the road within an hour, but of a stressful start for my vacation but Napa came through for me in my desperate time if need. read more

Efficient, nice staff. Had a good selection of parts and oils and fluids. Would recommend.

A hole manager in the Ardmore store. My car battery went bad and I didn't have a jump so I Uber and got a battery at NAPA and replaced it myself. After I got back from work I spoke to the shop where I purchased the bad Interstatet battery and they informed me that it was fully covered by warranty. They suggested I come in to have it replaced at no charge and take the new battery back to NAPA. They said they should accept it, because they would at Meineke. I called the NAPA store and explained to them what happened and asked them if I could return the battery after it was installed. The clerk said yeah, sure as long as you have the receipt no problem well refund it. So, after taking the morning off of work, I bring the battery back to NAPA. The manager takes one look at it, nope, not taking that, it's used. I told told him I know, I explained that yesterday on the phone. He got cocky with me and said well, I told you when you were here the first time and bought it, no returns once it's hooked up. I explained I literally started the car 5 times with the battery in it and that he should train his employees better because you just cost me a day off work and a core charge now. He got snippy with me and then followed me out of the store like a hard ass. I'll NEVER be back to do business there again. Middle finger salute. Don't have to be a JERK OFF. read more

It took 3 calls, 3 mins each, all waiting - for them to finally change their hearts to some mercy & pick the phone up. The excuse? "We were busy". Period. The detail has been backordered at Fri, with firm promise to have it delivered by Monday afternoon. Ok, quite long stretch, but fine, here's my commitment to buy from you, there's yours. Mon, almost 5pm. Not there. Guess what's the excuse when asked what happened? That's right - "we were busy"! Good for you you're so busy with excellence in customer service, guys, keep going like that! And I'm gonna keep going to the rival's store, even despite it's 2 miles farther from my home. And also lower prices, longer open hours, etc. Good job guys, and do not forget to show that to your management as the basis for pay rise! read more

Decent prices on car parts for the DO-IT-Yourselfer. Both my wife and I are teachers so I tend to do most of the car maintenance and fixing myself. The bigger jobs I do use a mechanic. The selection here is okay. They give you a couple of options when ordering parts. So you can select the grade and price that fits your need. Parking here is a bit limited because of the few spots in front of the shop that are perpendicular to Lancaster Ave. read more

Maybe a tiny bit more expensive than the big box. Auto parts stores and not quite the selection, but so much more convenient and easy to get to. Staff is also more knowledgeable. I've never had a bad experience here. They usually have what I need in stock or can get it within a day and are nice about doing so. Beyond that I can say even long-term they take care of you as I had ordered apart over a year ago and forgot to pick it up, when I finally went into get it with no receipt they were able to find it after a little bit of digging and gave it to me since I had already paid at no charge despite the fact that they had no records. That earned my business for the longer-term... good customer service. read more

I had an experience similar to one of the other reviewers where the person behind the counter took the time to make sure I had the right part, even if it meant going outside to look in the car. The prices may be higher, but that extra step made me a fan. read more

This is NOT the place to go for auto parts needs. The guy at the counter has major attitude and was completely rude. Also prices are about 20-25 percent more than you would pay at Auto Zone which is just down the street in Overbrook. read more

Very knowledgeable and helpful. You don't have to repeat things a million times. They are on the ball. Carry a lot of hard to find parts. They had a fuel injection hose which auto zone didn't. Most parts they can get in less than 24 hours read more

Manny is probably one of them customers that doesn't know what kind of car he has and wants you to guess everything that's wrong with his car... read more

The guys here know their stuff and will come outside and look under the hood to figure out what wrong and how they can.

Very bad customer service. Man at front desk was very rude and really did not care for my problems. I came here looking for help in buying a part and he was just incredible frustrating to try and work with because he did not care about my issues! I would highly recommend hiring a new staff member. Also, anyone looking for buying parts, take a trip to Auto Zone, cheaper and they care about you! read more