I'm from out of town. Car broke down. I had to walk to this place over couple of miles in the heat…read more When I got there to pick it up guy behind the counter (older guy, white guy) keep starring at me. Tried to make small talk, didn't want to have it. He just keep starring at me. My every move like it was nervous. He gave me my part. I thanked him. He am just starred. Then watch my every step as I left. Dude was rude and totally treated me that way b/c I was Latino. It had to be. I'm not young punk, so what other reason. I've been starred and followed in stores. I know that look anywhere. He had it. Straight of racist.

My wife and daughter went in to get a battery in freezing blizzard conditions. Refused to test old…read morebattery or install new one she purchased. Horrible customer service

If there was a way to leave zero Stars that would be my rating. I spent thousands of dollars on a…read moretransmission that didn't even last a day put in from a very reputable shop here in Louisa virginia. Advance Auto has continuously drugged their feet and Shrugged me off as a customer trying to refer me to their transmission rebuild company . Rather than doing the right thing in reimbursing me for the failed product they provided me at their store . When I look at my bank statement it says I paid $2,400 to Advance Auto for a transmission . Therefore they should reimburse me my money as well as the $1,100 I paid to have it installed . Complete horrible customer service and for this whole process . Now that they've drugged their feet they're trying to tell me I'm out of the 90-day window to be reimbursed for labor. Although the case number and the claim is clearly dated to the day that I got the truck from the shop and it broke down . Companies need to do better .. especially multi-billion dollar companies .

The night staff at this location turned a bad situation into a good one. Mason went far out of his…read moreway to make sure I had what I needed to get back on the road. Great experience!

Greatest car buying experience in my life. Needed to buy a truck for my son who is attending DWU…read more Met with Jessie and he found us the perfect 4x4 truck and we got a great deal. Not only are they a fair and honest dealership, they also support DWU. And by the way, we were in and out of there in less then an hour. Thank you Jessie!!!

I traded my mustang in for a family car (jeep) when Ethan was born and it has been one of the…read morebiggest hurtles I've had this year. 26k for a jeep grand cherokee. Didn't think much of it but as I was test driving it, it reaked like burning oil. I asked mark about it and he assured me it was residual oil from having it serviced and he would have them wash it down. I agree, buy the car and let than 6 months later massive coolant leak. I take it in and a shop quotes me 4k for oil leak and new radiator. I spend about another 2 grand on oil, wipers, tires, and what not. Last month the ac stopped working and the last week the air suspension craps out. I take it in and ask if they could tell me what's going on with the suspension. Brice agrees and I get a call with a quote of over 14k worth of repairs. I talk with Mark and explain what's going on and he says that I bought it "as is". I drive to get my jeep from SF and when I get there brice tells me it will be $200 for get my car back and I tell him he never told me I would have to pay 200 and I couldn't until Friday. He says "too bad, your not getting your car". His words.My dad buys tons of cars from them so I just trusted my dad's judgement. But I feel like this is criminal.

My boyfriend and I were driving to Rapid City from Indiana. After 13 hours into our 16 hour drive,…read moreour car's alternator gave out. We broke down on Memorial Day weekend, so we weren't able to get help until the following Tuesday. Dan was kind enough to squeeze us in as soon as he could at 8:30 AM that Tuesday and we were back on the road by 11:30 AM. They even had free cookies and waters available which we, of course, had to take for our trip! We made it to Rapid City and back to Indiana without any other issues. We greatly appreciated everyone's help!! :)

Got me in the next day to fix my taillight and the cost was very reasonable. Would recommend to…read moreanyone.

I would give 0 stars if I was able but I will settle with 1 star. I went in a few weeks ago and…read moreasked for 2 tires to replace certain tires due to a bubble in one tire and low tire pressure in both. The Walmart auto associates ignored the request and straight up refused to oblige. Low and behold a few weeks later the tire I needed replaced blew up. And you would think Walmart would be apologetic and offer a discount on a new tire? Nope! Of course not! Why admit a wrong when you can blame the customer and put future customers in danger on the road? Never giving Walmart Auto my business again!!!

We are from South Florida, on a 3 week 18 state road trip. We had left Rapid City and were heading…read moreto Wisconsin when our AC gave out in our truck. We pulled into the service center with no appointment. They were busy. It was 1030am. We explained our situation. Rod was our service advisor and he made sure he got the truck looked at. He kept us informed every step of the way. We needed a new compressor and our tech Krystan worked through her lunch to get us back on the road by 2pm. We cannot express how grateful we are. We are with our kids (9 and 6) and Rod offered us a ride to the local pool if we wanted as well as a kid friendly lunch suggestion. If we lived in town we'd be life long customers!

yesterday I contacted Vern Eide to purchase a truck, my bank had sent them my approval, I told them…read moreI would be in to pick it up Saturday. We set up a time today to finish the process. Much to my surprise I received a phone call this morning telling me they sold the truck last night, THANK YOU NOT!!!! I will find it extremely difficult to recommend this business to anyone, after the disappointing experience I just experienced.

Quick, friendly, no-nonsense service. You pull your car into the bay and stay in your vehicle while…read morethey work. Done in less than 15 minutes and I didn't have an appointment.

Stopped for an oil change in Mitchell after driving 5,000 miles on a cross country road trip. We…read morehad 1 car in front of us. They were fast and efficient, manager was very friendly and helpful. Back on the road in no time!