This is long over due review! We were there in Feb 2020 and the nanny we hired was very nice and she arrived on time and everything went very smooth! My baby was about 4 months old at that time and we went out for dinner so she helped us babysit for about 4.5 hours. The agent is very responsive and truthful. Recommend this agent to everyone! read more

Follow up review before stay 2: Just nasty and argumentative. Initial review before stay 1: Used Napa Valley Nanny for a seamless experience for a recent visit to Napa. I appreciated how thorough I felt the sitters were vetted and the pre-and-post communication. One negative star.... We ended up coming back to the room around 1.5 hours before the scheduled end time but were charged the full amount. I haven't read through the contract to see how that's supposed to be addressed but it's not a pay-per-hour service it's a fixed fee apparently. We're returning to Napa in late-March with two families and plan to use Napa Valley Nanny again. read more

Napa Valley Nanny to the rescue! We live in Hawaii, so when we secured reservations to French Laundry, I didn't know what I was going to do with the kids. We don't know anyone in Napa so I asked the concierge at Hotel Yountville if they recommend any sitters in the area. Luckily for us, they highly recommended Napa Valley Nanny (NVN). I've never used a nanny service before and wasn't sure how it was going to work out. This is how it all went down, 1 month prior... SEND IN REQUEST I sent in my request online and got an email response quickly followed by a phone call from Maggie, owner of NVN. She asked questions about the kids to see which nanny would make a good fit. She asked if I had any concerns; I explained to her that the date/time is not flexible, and what would happen if the nanny got sick or had car trouble and couldn't make it? She assured me that her sitters are all reliable (i.e. won't flake out), and she would have a back up nanny just in case something did come up because they take French Laundry and Meadowwood reservations very seriously. SIGN CONTRACT and PAY BOOKING FEE Once the perfect person was selected, I signed the contract which listed the rate $20/hr, 4-hr minimum, plus gas fee to be paid directly to the sitter at the time. (Rates vary depending on how many kids, ages of kids, special needs etc). I paid a $35 booking fee online and was set. It might seem steep but way cheaper and less painful than taking kids to French Laundry. I received a short bio of the nanny along with the clean background check and copy of her CPR/first aid card. EXCELLENT COMMUNICATION Maggie did an awesome job answering all my questions and after talking with her, I was confident everything would work out. When Laly (aka the kid-sitter, as my kids called her) called two days before to confirm the date and the time, my kids started freaking out. How did I find her? Do I trust her? What if they don't like her? OMG I think they were more worried than I was! I told them the hotel recommended NVN and she was hand picked for them because she's really good at "non-media games". The kids have never had a stranger watch them in a city and hotel they aren't familiar with, they normally go out with us whenever we travel but this was the exception and they were not liking it. PROFESSIONAL, PUNCTUAL, and PERFECT On the day of our reservation, I was so excited about getting ready for dinner that I forgot to get food for the kids!! When Laly arrived (right on time, I might add) I told her I had just ordered pizza to the hotel room, so could she feed them and make sure they brush their teeth before they go to sleep. No problem she said. She asked if the kids had any food allergies or if there was anything she had to look out for. She also asked for a second cell number just in case she couldn't get in touch with mine. In the short 10 minute interaction I had with her, I was already impressed...and off we went. Laly brought her bag of tricks: lots of board games, Jenga, Connect Four, and so many things to keep them entertained that they forgot about their iPads! They had so much fun playing different games that they didn't want to go to bed. Maggie had told me that a lot of kids like to wait up for their parents but I told Laly that I had a strict bedtime because we had an early morning the next day, so she got them to do their bedtime routine and go to sleep on time. How do I know all of this? My kids told me. When my son woke up the next day, the first thing he said was "Laly was the best kid-sitter! I give her 5-stars!" and my daughter said "Can you just call Laly to watch me again today so I don't have to drive all over the place with you guys!?" I guess that last paragraph pretty much sums it up. Thank you to Maggie at Napa Valley Nanny and our nanny Laly for allowing us to have a once in a lifetime dining experience. Laly said she was at our hotel several times this week for parents with French Laundry reservations, so make sure you book quickly! read more

Our family traveled alongside another family from Truckee to Calistoga for a little RnR. The adults wanted an evening off from the kiddos and Maggie was the perfect person for our little pod. She came with a bag full of fun activities that had our kids excited for hours. Maggie has the type of personality you expect and want to be able to engage young children. She was kind, sweet and attentive with our 3 year old and two 5 year olds. We will definitely ask Maggie to help us out again the next time we are in the Valley. read more

Don't often review non-restaurant businesses, but since this is related to restaurants (after all, how do you go out if you have kids, if not for babysitters), and we found a great sitter through this business, I wholeheartedly endorse them for anyone who has a fancy dinner reservation in Napa somewhere. We corresponded with owner Maggie via their form, then via phone, with followup by email. After my wife talked to Maggie and explained our situation, Maggie sent over a few choices, and we chose Van. Van followed up with questions about our routines, favorite things, etc. Everything indicated that their priorities were on the right track. We were staying at the River Terrace Inn and Van met us there on schedule. We met her, with our daughter (2 yrs old), in the lobby, and after being offered a toy, our daughter started to warm up to Van. We went back to our room and Van proceeded to unload all the toys she brought, and soon, she and our daughter were best pals. Van was great, proactively engaging, talking to her, getting her to play. By the time we left, our daughter barely acknowledged that we were leaving. While we were gone, Van updated us via text and photo. She fed our daughter, who ate quite a lot, which is a telling sign that she feels comfortable with her caregiver, and even more surprising, she went to sleep on schedule -- probably because all that playing with Van tired her out. We are very pleased and are happy that we can plan a future Napa overnight trip, with a fancy dinner. read more

Maggie is absolutely wonderful! We had not planned to take our son to Napa but life happens! As a FTM I was hesitate to leave my son but of course wanted a day to ourselves. Maggie instantly made me feel comfortable with her and her staff. She quickly sent me the nannies info and we were allowed to communicate. Eileen was absolutely wonderful and our son took to her quickly. I love that she left a detailed report of their day :) if we are ever in the area again we would definitely use! read more

Maggie helped me with two nanny situations and I am grateful. She worked tirelessly to find great help for us. She is great at communication and follow up. read more

Awesome experience! Maggie was very quick to reply and secure an excellent nanny Laly for our daughter. They were on time, flexible and sweet. I would highly recommend if you need someone to care for your little ones on a Napa visit. read more

I highly recommend Napa Valley Nanny and Maggie's services! We stayed at The Meritage and Maggie connected us with Maria for our nanny. Maria was fantastic! She has tons of experience as a pre-school teacher and showed up with a bunch of toys. My 21 month old was in heaven. She was so great with him and sent me text updates. I will definitely contact NVN again in the future!! read more

Maggie watched our son, who is 22 months old, this past weekend when we were at the Silverado Resort for a wedding in Napa. She did a great job and we highly recommend her. Maggie brought wonderful toys for our son and enjoyed playing with him. She arrived early and had a great attitude with him and was professional in all aspects of our contact with her (arranging the sitting, afterwards and more). Thank you. read more

This is our first nanny (and babysitting) experience and it was the best decision made! Our child was in safe hands!!! We left without feeling worried or scared. From the time of booking to the time our nanny left, we were completely satisfied. Maggie, the owner of Napa Valley Nanny is very sweet and it was easy to talk to her when I asked her to give an overview of her nanny service. She emailed me information about their service they provided as well as the nannies information. One nanny was available for the one day we used and she was very sweet. Her name is Maria and my son adores her and three months later, he's still talking about her. She kept a schedule and kept a log of his activities. She kept him busy that he napped for two hours. :D Maria brought tons of activities and he played with her. She's very understanding and is very sweet. Because of her, I'll definitely be using Napa Valley Nanny again and again!!! read more

Maggie is wonderful to work with, she even sent a rain warning before we left to help us pack! She paired us with Maria who watched our girls for 2 nights and we all loved her. She kept in contact with me and even sent cute pictures of the girls. Her bag of toys was loved by both our girls. Our oldest asked if we could bring her on the next leg of our trip. :) read more

We planned a last minute trip to Napa for our anniversary (less than 2 weeks) and I had found Napa Valley Nanny through an online search. I had put in a request for some dates and times, and received a very prompt reply from Maggie. I wasn't sure they'd even be able to accommodate us because we were so last minute, but she was very flexible in offering us some alternatives. We had a nanny for 5-9PM for 2 days of our 3 day trip. We filled out a questionnaire about our 15 month old daughter, providing details about her routine, what she likes, etc. We also received a bio, background check info, and a reference about our nanny. We had nanny Maria and she was phenomenal! She contacted us prior to the trip and really incorporated the information from the questionnaire into what she brought with her. Our daughter loves books, music, and putting things together, and Maria arrived with all of these things. Our daughter kept looking in Maria's little bag for more goodies. Our daughter barely even looked at us when we told her goodbye, as she was so engrossed with Maria. Maria texted us with pictures while we were out, showing us that our daughter was having a good time. We also received a detailed nanny report when we got home, that showed us food, diaper changes, and had info on what they did together, etc. We will be headed back to Napa and would definitely use Napa Valley Nanny again!!!!! read more

Excellent service! We left our 4 year old son with Maria and we were so shocked when we left the room that he wasn't crying for us to come back. He enjoyed various arts/crafts and games. He was able to have a good nap as well. The whole process was very smooth and Maggie made it easy to book. We were given 3 choices of nannies with bios which were so helpful. Would not hesitate to use again. read more

We had a fantastic experience with this service, very professional and responsive. Nanny Van watched our energetic 4-year-old and 6-year-old boys in our hotel for a long afternoon/evening while we attended a wedding in Napa -- normally, our kids can't be contained indoors for more than an hour, but Van was so great, she brought a number of games and activities with her, the boys LOVED her and were fully occupied and happy in the hotel while we were gone. She even got them to go to sleep on time! Now our boys are asking us to return to Napa so we can see Van again. :) Highly recommend. read more

Napa Valley Nanny is the best! We were in Napa for a wedding and needed child care for our 2 year old son, whom we've never left with a babysitter he didn't already know. From the moment we started communicating with Maggie we knew she would be a great fit, she was very detailed in questions to get to know our son and his habits so I felt very much at ease knowing that he would be in good hands for the night. When she came to the hotel, our son had an instant friend, she brought so many activities for him to do and cool things to play with he was over the top excited for her to stay and us to leave :) Maggie stayed in touch with me throughout the night with updates of what they were doing and sent me a few pictures of him having a ball. At the end of the night she had left us with two pages of all that had gone on while we were away. We will definitely hire Napa Valley Nanny again in the future and have recommended her to all our friends & family! read more

I have used Napa Valley Nanny twice now, and I can't say enough great things about Maggie and her wonderful staff. After having to fire my daycare provider for gross negligence, I had to take over daily care for my infant daughter, and balancing that was rough. I couldn't take time off work, but I also couldn't find a quality daycare either that could take my child. So, grandparents chipped in at times, and Napa Valley Nanny came to the rescue recently, for one day that I needed help for a full day of childcare. We were so lucky to get Charlene. Not only did her bio impress me (yes, you get a full bio of your nanny right away when you book services) but Charlene and I made contact before the service and I was very happy with her bright and happy demeanor and you could tell she knew what she was doing. I was not able to be present when Charlene arrived to start caring for my daughter, but throughout the day, Charlene would text me pictures and short videos of her time with Chenault. I couldn't have been happier to see how happy and full of life my baby was with her, as if she'd known her since birth. She constantly complimented my daughter and shared what she was doing with her - which put me at ease and made me smile throughout my workday. Charlene even waited a few minutes to meet me when she could have gone home for the day, since my husband arrived home before I did to release her after paying her for her services. I was so happy to meet her and, even more thrilled to see how professional she was. She left three pages of information with me. A receipt showing payment, a invoice with her signature, and a full description of the day. I was able to see how many times and at what time my child was fed, how many times and at what time my child was changed (and even whether it was a pee or a poo), and the schedule of events throughout the day that my baby napped and played. I felt so confident that Chenault had rested enough during the day and was also stimulated properly. Charlene helped her with Tummy time, played Baby Einstein music with her (and commented on how Chenault mimicked the right notes on time...cute) and gave her human contact one on one time as well. Napa Valley Nanny is the best service there is. I am a repeat customer and will continue to use this service for all my non-permanent placement nanny services. Thank you Maggie and thank you Charlene for taking such great care of Chenault and provide a top notch service! read more

Efficient, professional, reliable, and warm Maggie was a lifesaver: she was able to find a wonderful sitter for me almost immediately after I spoke to her with just a few days advance notice. She then sent me a questionnaire to find out what my kids' interests were and it worked out perfectly. The nanny, Van, arrived ahead of time and was fully prepared - armed with customized paraphernalia to delight my 2 girls (aged 4 and 9). They were so comfortable with her that they kept asking my husband and I when we would be leaving for the evening. Van is a warm and confidence-inspiring lady to whom my kids took immediately. If I lived in Wine Country, I'd want her as my regular nanny! :-) I highly recommend Van and Napa Valley Nanny. read more

We had a great experience using this service. The owner was very communicative throughout the entire process. Our nanny, Imelda, was wonderful! Right on time she had a huge bag of toys for our son. Picked him right up and he loved her. She sent me pictures and videos throughout the night. She had him sleeping for us when we got home. WONDERFUL experience especially for nervous moms! read more

OUTSTANDING! From the initial call with Maggie to go over our needs, to our pre-appointment dialogue with our nanny, Maria, everything was clear and seamless. Our kids (age 6) had a great time time with Maria, who brought arts and crafts for them to work on, along with board games and books. She was even able to get them to fall asleep before we got home, which is sometimes hard for a new sitter especially in an unfamiliar setting of a hotel (Westin Verasa Napa). We hired her for two nights while we attended dinners/events that were not kid friendly and could not be more satisfied with the experience. The next morning, the kids couldn't stop talking about all of the things they did and how much fun they had with their sitter. Two thumbs up, and would hire again without hesitation. Thank you, Napa Valley Nanny! read more

Excellent experience! Maggie was extremely easy to work with. She was good about finding a nanny that exactly matched what I needed, and followed up diligently to make sure all the details were taken care of. The nanny she found for us (Yasmin) was excellent! Very good communication, called beforehand to chat about the kids and their preferences, showed up on time, brought toys to engage our kids, played with them and talked to them - we could tell she actually likes kids, not just doing the job - and generally did a great job. Full marks on all fronts. Will definitely call them again on the next Napa trip. read more

Maggie is the BEST!! She watched our 2-year-old son for a night while we went out to eat in Napa. Maggie was easy to work with - she texted me and called me to confirm, so I had 100% confidence in her. And when she showed up, she had a bunch of fun and age-appropriate toys that our son LOVED - trucks, trains, books, puzzles - it was great! He warmed up to her very quickly and did great with her. Maggie is a lovely person - very warm and caring... exactly the kind of person we would trust with our son. We wanted to bring Maggie back home with us, but she said NO! :-) We will just have to contact her the next time we're in Napa. read more

We had a great experience with Napa Valley Nanny. We were traveling for a business conference and my husband and I wanted to sneak away for a few hours for a private winery tour. I researched online and completed the form on Napa Valley Nanny website. The owner, Maggie, called me the next day and talked through several details with me. I was immediately comfortable. She emailed background information about the nanny that would be coming including a background check and CPR certification. Our nanny, Suzanna, showed up on time with bags of games and project read more

Maggie was engaging, entertaining, high energy and more. She brought a ton of activities for our 10 year old daughter, and kept her delighted the whole time. Highly recommend Napa Valley Nanny!!! read more

Napa Valley Nanny is a wonderful company. Maggie is great about getting back to you with any questions, and makes you feel 100% comfortable knowing that your evening will be perfect. Also, cannot say enough good things about our sitter Van. She is entertaining, engaging, and caring. My son had the absolute best time with her. They did everything from coloring and play-doh to taking a nature walk and looking at the moon and stars. When we returned, my son was fast asleep and woke up the next morning happy and well rested. If we lived closer i'd use her on a weekly basis, no question. Our utmost of thanks, and we'll be using NVN again in the future. read more

Napa Valley Nanny is a great service. Maggie was very good at getting back to me quickly. Yasmin watched our 10 month old son for 8 hours. She is great with kids...brought toys, knows how to play, texted pictures and wrote a recap of the job. I would use them every time we are in Napa! read more

We stayed at the Solage in Calistoga and needed a nanny for a few dinners. Maggie, the owner, helped find a great nanny, and was very communicative throughout the process. My daughter's nanny was Yasmin, a super cute person who nannies for a living. She was great with my daughter, and texted me updates throughout the night, and also sent me a picture of my daughter when she had fallen asleep. read more

We were extraordinarily pleased with our services from Napa Valley Nanny. We used them 4 separate times over the course of our trip and had 3 different caregivers and every single one of them were amazing. Maggie is impressively on top of everything and makes you feel completely at ease. She also watched the kids one of the days and she is a magnificent caretaker in addition to running her business well. Our other two caregivers, Yasmin and Teresa, were fabulous - I would hire them both again. They brought toys for the kids, wanted to know details about what the kids liked, texted us pictures and updates throughout the day.... I am very finicky about who I leave my children with and I admit that I was a little scared about leaving my 3 kids (ages 1, 4, 7) with a nanny service that I had only read reviews about (admittedly they were all good reviews). The first day I was scared when I left my kids, the next day I just felt a little uncomfortable but on the 3rd and 4th days I was not even mildly concerned because I knew my children were safe and having fun! We will definitely use NVN when we visit the area again! read more

We used Napa Valley Nanny on a Saturday from 10:30-6:00, while we did a winery tour for my husband's corporate retreat. Our nanny Van was excellent! We all enjoyed her. She managed both boys (ages 8 & 11) very well, brought lots of games and crafts, took the boys bowling (our hotel, The Meritage, had a bowling alley), and she was prepared to take them swimming, but it was a little chilly. The boys had fun playing Monopoly and other games with Van, and we enjoyed our winery tours with peace of mind. She was wonderful in asking about dietary restrictions, screen time allowed, etc. Maggie (the owner) was also wonderful to work with when scheduling. She sent us a bio on Van, her background check, drivers license, and her CPR certification, so we definitely felt comfortable leaving our boys with her. read more

We used Napa Valley Nanny on our trip to Napa and it was the best decision ever! Maggie was so thorough, communicative and sweet through out the process and linked us up with Suzanne, who was an excellent babysitter! She showed up with a bag of toys and a bubbly personality and my daughter took to her immediately! I definitely recommend Napa Valley Nanny and will use this service again when we are back! - Leila read more

We loved our experience with Napa Valley Nannies!!! Maggie was super professional and Yasmin took such great care of our 16 month old twins and 6 month old baby! She sent us tons of pictures to let us know the kids were doing well and left us plenty of notes so we knew what all we missed! Such a great service and such lovely people to work with! Thank you!!!! read more

Napa Nanny watched the children in my family during a family event on a vineyard estate in Sonoma! They were punctual, professional, and playful with the children. It was easy to enjoy being with the adults with all the activities going around us including the chef's crew cooking in the kitchen, blind wine tasting contest, and speeches. There was no stress about where the children were which was especially important because there was a large open pool in the backyard. Thank you Napa Nanny! We will definitely go to you again when we're back. read more

Unpleasant experience. Hard to get a hold of. The owner discouraged staying at the Airbnb, because she stated that it might be distracting to others around us if the child is acting out and screaming loudly while staying with the sitter. I asked her to contact me in the case if my child is inconsolable and so distraught that others are being bothered around. She again said that it was not something she would recommend, because it might upset the child even further. I felt uncomfortable after this conversation, because the owner's response to my concerns was "it's a negative", she was also unsure if she had anyone available (note: I was looking for a sitter in advance) and informed me that she would get back to me if someone is identified. I had to email her to inquire once again after hearing no response, I contacted another agency that responded instantaneously. I chose another agency because of better communication and their ability to answer my questions and alleviating my anxiety about leaving my child in the care of a nanny we were not familiar with. read more

We had Yasmin from Napa Valley Nanny watch our 6-month old during a visit to wine country. We could not have been more pleased! The booking process was easy, and the information provided ahead of time made us feel very comfortable leaving our child with a sitter while traveling. Yasmin was fantastic. She was a natural with our son and went above and beyond in terms of communicating throughout the day (we loved seeing pictures throughout the day!). If you are looking for a day or night away from the kids, I highly recommend Napa Valley Nanny! read more

We used this Nanny service two nights in a row during a visit to Napa. Maggie, the owner, quickly responded and made me feel very comfortable. She set us up with Imelda to watch our 8 month old. She sent us background checks and references with us even having to ask. Imelda was fantastic. She brought a few age appropriate toys and starting playing with him within minutes of arriving. Both nights she got our baby to sleep despite him being used to nursing to sleep. We were very happy and would use this service and Imelda again! read more

We were so thrilled to have had Nanny Van watch our children (9 and 3). It was a last minute request and Maggie and Van were so helpful. Our son still talks about how much fun he had and our daughter had a blast too. It was wonderful to know my husband and I could plan some 'us' time at a winery and know our kids were in the best care possible read more

I can't say enough good things about Laly - truly! She arrived on time, came prepared, listened to all the instructions, and managed our twin two-year-olds flawlessly so that I could attend my sister's wedding reception without worry. Immediately upon meeting her, I felt at ease. I wish I lived closer - I would work with her all the time! read more

We had an amazing experience with Napa Valley Nanny! Maggie, the owner, was so easy to communicate with and she even called me on Thanksgiving night to arrange our sitter. Van showed up with toys, puzzles, play doh etc and my daughter was delighted playing and singing with her. She sent me texts and pictures the whole time to show us what they were doing. It was a wonderful experience and I highly recommend Napa Valley Nanny! read more

Maggie responded right away and was able to help us find a last minute sitter for our two kids while my husband and I enjoyed a night out to dinner at the hotel. It was so nice to know they were just a short distance in our room, yet we could enjoy ourselves. Marivel, was great and brought toys for our daughter who just loved her. Even though she had a bit of trouble getting them down before we got back we were so so pleased and loved that she sent us text updated through out the night. We will definitely use them again! read more

Maggie was extremely helpful and communicative. Our sitter, Teresa, was prompt, full of cheer, and even brought some toys! We felt more than comfortable leaving our son. Teresa also keep us gently updated via text. Highly recommended for visitors. read more