Horrible experience. If I could submit no stars I would. I paid 120 for flowers, the day of them coming and no flowers. They told me they couldn't ship it and told me my refund will come Friday. Friday came and went yet nothing. Horrible service do NOT order flowers from here. read more

Stopped in today and even though they were super busy for Mother's Day, they took the time to go over options and help me select the perfect gift! Such NICE and lovely people!! If I could give 10 stars I would!! read more

Excellent service and helpful staff! The woman working was happy to accommodate my request for a wrapped bouquet and put together a beautiful arrangement in under 20 minutes. Very good option for those in the Naples area looking for timely and thoughtfully assembled bouquets. read more

Naples Flowers - Bouquet for my cast's opera director - Florists Near Me - Naples, Florida

Excellent customer service, all team members helped me out to the best of their ability. One of the workers named JJ was extremely helpful in answering any questions and making sure I got exactly what I needed. read more

This place is a complete racket. I ordered flowers to be delivered to my mom for Mother's Day. They won't let you choose the arrangement so you just have to trust they'll put something nice together. I did trust them, and for $120 (including delivery fee) they delivered to my mom literally 1 potted orchid, which they called "Designer's Choice Deluxe." When I called to express disappointment, they were unapologetic and dismissive, and claimed with rising logistics costs, this is a normal price for an orchid (lol). Not the point, since I was expecting the "designer's choice" - even if I couldn't choose a particular arrangement - to be commensurate with the price paid (also, the lady hung up on me). But I guess you're at their mercy on holidays like Mother's Day, so just want to warn you about this experience, which felt incredibly scammy and left me feeling taken advantage of. read more

My son ordered two dozen premium red roses and paid $184.95. I received 14 roses instead of 24. On their website it showed that two dozen roses is $124.95. Not only did they charge $60 too much for two dozen roses but they delivered only 14!!! I would never do business from them again. read more

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Ordered flowers as a thank you to a family friend and they turned out absolutely beautiful. I ordered at 10 AM and they were delivered no later than 2 PM same day. The person I was delivering to you was not home so they gave me a call to make sure it was OK to leave at the front door and they sent me a picture of the flowers next to the door to double check. read more

Naples Flowers - Florists Near Me - Naples, Florida

Placed an order with a delivery service that was confirmed. 2.5 hours later the florist cancelled my order! when I called they tried to blame the delivery service then they tried to upsell me and bypass the delivery service. They are shady, rude, and disrespectful. There are plenty of flowers and plants in this world that you never have to shop at this horrible place! They could use some Customer Service refresher courses! read more

This is the 2nd time my family from Massachusetts sent my mother flowers from Naples Flowers. I thought the Christmas bouquet was pretty but the one for her birthday is gorgeous, very modern tropical look. read more

Naples Flowers - Flowers from NAPLES FLOWERS - Florists Near Me - Naples, Florida

I live in the U.K. and needed to send some flowers to a relative in Naples. I contacted Naples Florist on yelp and Kevin (the owner) couldn't have been any more helpful! He answered all my questions and nothing was too much to ask. The flowers are stunning! And they came on the day specified. Will definitely be using Naples Flowers/Florist again and again! 10/10 service - you should be proud! :) read more

This florist is very rude! I just called to place an order and she acted like it was an inconvenience to take my order. Then she wouldn't even let me use the measly 5 dollar off coupon I had in an email saying I would have to order online to use it. I won't be spending my money here anymore. read more

Ordered 4 days in advance for mother's day on doordash and got notification on mother's day morning saying it was canceled because it wasn't processed. So I made another order that day for different flowers because the mothers day special was gone. Couple hours later got another notification saying it was canceled because the store is now closed. I'm disappointed because now it's too late to order flowers for my grandmother who's across the country. This was her local flower shop which is why I chose it. read more

My husband ordered flowers for me on Valentine's Day to be delivered to my work as a surprise. I called him on my way home and he was very upset and furious to find out that nothing got delivered to me today. We tried to call but no body answered. We were finally able to reach someone on the phone and Steven assured us the flowers would be delivered to our home address. It is now 7 pm on Valentine's Day and I have not revived any communication from the florist. We would like a full refund. We will not be repeat customers. Ruined Valentine's Day. read more

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Super quick delivery! Ordered 2 separate deliveries Thrs evening & both delivered Friday!! Both were exactly as pictured online! Thank you!!

Ordered flowers for mother's day to be delivered on Saturday, received an email confirmation that they were delivered. However, in speaking with my mother-in-law learned NO FLOWERS WERE DELIVERED. No contact was made with her despite having provided her phone number. No contact was made with me, other than confirmation that they were delivered. read more

Beautiful arrangement and speedy delivery! I went with the deal of the day online and got a fun arrangement for my mom's birthday. They delivered to her next day with no issues! Will definitely order again - very easy process online. Made my mom's day! read more

Really poor service. Down here on vacation over Valentine's Day. My husband planned far in advance to send me flowers during my visit. It is now 5:30 on Feb 15 and several phone calls from us to them and they still haven't delivered my flowers. My mother in law had another bad experince at Christmas. She ordered a bouquet of all white flowers specifically requesting no candles. What her recipient received was a cheap Christmas arrangement WITH candles. I would NOT recommend using this florist. read more

Customer service not priority. Took order and payment and then cancelled next day claiming Marco island was too far. Day before Christmas Eve, my poor 83 year old mother who has been home alone is left without flowers to cheer her up.Lady was condescending, it was thick, and rude. No apology was offered either. All in all terrible. read more

Had an issue with my order but the customer service follow-up was excellent, all was made right, and most importantly my grandmother was beyond pleased with her arrangement. read more

Never use this Florist!! They are the rudest people on the face of the earth! My friend ordered an expensive bouquet to be delivered to me and expressed that it be colorful with Spring colors like the tulips pictured on their website. I received a bouquet with Red Gladiolus, orange and yellow lilies, and sunflowers!!! Nice for Halloween or Thanksgiving.. When I called to discuss the issue, as per their 48 guarantee, I was told they would look into the matter. Hours went by. I called again and finally the owner got on the phone. I explained to him that the main issue I had was that the order was for flowers to be in Spring colors..like on their website.. I asked the owner if he thought Red Orage and Yellow represented Spring Colors or even matched the flowers pictured on his website...He got snippy and rude and refused any further discussion. When my friend called to talk to the owner, he hung up on him!!! This was a $100 arrangement for a sad occasion... What a disgusting heartless business.. Not only are they lousy florists...they are bad liars and think they are mind readers!!! Now the owner gets on and responds with falsehoods...Yes I called to see who the flowers came from as the card was not signed. SO..if there had been an argument in my life i would have known who the flowers were from! My friend gave up on the message after four attempts at dictating what he wanted to say on the card..the woman was that inept! EVEN BETTER... THEIR 48-HOUR GUARANTEE: "It was a pleasure to give this order our personal attention. We consider every order an obligation to give complete satisfaction. Whether you ordered these flowers yourself or received them from someone, please PHIONE US AT ONCE if you are not completely satisfied in every way. PERHAPS SOMEONE NEEDS TO READ HIS OWN GUARANTEE!!!! The fact that the owner's response brings in lies and makes assumptions regarding personal issues shows how low class he and his establishment is. STAY AWAY FROM THIS SHOP! read more

Gorgeous Mother's Day tropical flowers in a bamboo vase arrived on the date requested. The artful arrangement was exactly as promised and pictured on the florist's website (my delighted Mom sent a photo). She lives in an apartment on a huge assisted living campus in Naples, but there were no issues with delivery. The online ordering process was simple and quick. I live in another state and am happy to have found a high-quality, reliable provider of floral arrangements in my Mom's area. Thanks Naples Flowers! read more

Stopped in based on google reviews to purchase a birthday arrangement for my wife .... I was very specific and lo and behold the designer/arranger came through with a beautiful bouquet...the photo is posted above read more

Naples Flowers - Florists Near Me - Naples, Florida

Naples Flowers is, as I was told by another local florist, is supplied by the McGlocklin Group, who has places worldwide and ships flowers to any where. With this in mind, Naples Flowers failed tremendously with an order I had. I tried to get peonies flowers three plus weeks before I was to need them, charged more than I normally pay for them and the shop struggled to give me change(which I paid cash for the order) and then a week before I was to pick them up, the store calls and tells me they can't get them. This is where is gets weird; They couldn't give me my monies back and they would send me a check in the mail. They claim they have no monies on site. I had to go to Fort Meyers Florida, to an affiliate shop, to get the check. They gave it to me as I seen a customer hand an employee at the counter money. I went to their bank, Bank of America, and they were going to charge me $8.00 dollars to cash it. The manager was very aloof with me and I don't see customer service getting any better. read more

I sent my sister flowers from Naples Floral and she loved them. They were the prettiest flowers she ever received.

We ordered flowers for our boss's birthday expecting something beautiful. Instead, we received a smaller arrangement of something not even comparable, different vase, worth definitely not as much as what was paid. My boss's associate and I were embarrassed to even give the flowers as a gift as they were nothing as expected, not even fresh. There were a couple other flower deliveries that day at the office for comparison and our flowers were nothing to compare. Sadly, when we called the store and asked to speak to the manager, she seemed bothered by our call, but not in a "let me fix it" kind of way. Instead of trying to fix things, offer a discount, or even offer an apology for the absolute dissatisfaction and poor arrangement even though we weren't even nasty about it, she just had an attitude an insisted when they don't have what we order, they send something comparable. She was so unpleasant we actually felt bad after getting off the phone like we did something wrong. I immediately removed myself from the mailing list! We were trying to support a local business, an acquaintance, and for what? Poor form with customer service and a definite discrepancy between what you purchase online and what you actually receive, we would have been better off going with 800flowers!!...or ANYone else! read more

We are from out of town and visiting our parents for their 55th anniversary, Our family was getting together for dinner at H&Bs to celebrate. We wanted to do something at the dinner to make it special so we ordered an arrangement from this florist. We couldn't have been happier!!! They loved it!! They even called the restaurant to see what size of table we would be sitting at to make sure it would fit. Would highly recommend and great people to work with. read more

Naples Flowers - Florists Near Me - Naples, Florida

I ordered flowers for my daughter in law's wedding and flowers for the top of her cake. I only gave 4 days notice! They had to call and order the specific flowers (sunflowers) that she wanted. The flowers for the cake were supposed to be just 2 but ended up an entire arrangement. GORGEOUS - and the flowers to carry were the most beautiful, best arrangement I have ever seen. They were kept in a glass vase until ready to use. The owners really went above and beyond -we could not have been happier! read more

A++++. Was dealing with the owner directly, on time delivery, flowers were "Beautiful". Smooth easy transaction. Will use again and will recommend. Thank you very much. read more

Exceptional all the way! Friendly and courteous staff with flowers that are beautiful and long lasting. I highly recommend this business.