We booked a ride with pick-up at RSW baggage claim area since assistance with the luggage was needed. When we arrived, the driver was not there to meet us. Rather, we were instructed to meet the driver at the curb. Turns out our ride was subcontracted out to a third party. While in the car, the driver tried to sell us on his home watch and limo services. Overall experience was terrible, especially since we really needed luggage assistance and none was offered. read more

Very professional, courteous, and kind. I highly recommend them to anyone having a special day, group get togethers, and rides to and from the airport. read more

I'm very impressed.I decided to get A part time job so I went here and was amazed at the intensive training program i went through. This is a great company. It is part of the Hoffmann Company and part of the family of all the different ventures Hoffmann has. The people are very helpful and friendly. The training is complete and well done. We have the capacity to take wheelchair clients and there is special training for that. The service is top notch and I hope people will try our services for any transportation needs they might have. Companies can take their employees on Special outings, weddings and just about any activity you can think of. Brest staff I've ever been a part of and. Proud of it. Amy Doll read more

Our driver Sandra was amazing! She was there very early in the morning and got us to the airport for our flight in a timely manner. There was also a crash on the way and Sandra was extremely cautious and safe. I would highly recommend!!! read more

Randy Smith and Naples Transportation & Tours are best in class. The entire team is fantastic and they will take great care of you. I highly recommend. read more

Used this company as it was recommended through the company I work for. Was over 35 minutes late to the hotel so we used another company. Do not recommend if you are wanting to use an on time and reliable service. Don't waste your money. read more

A couple weeks ago I had my wedding down in Naples. We had invited all hundred of our guests to join us for dinners one of the nights prior so were going to provide transportation. My husband booked them about 2 months out and then we verified a week before the wedding that we were confirmed. It was so embarrassing when they didn't show up. I was mortified by his grandmother out in the heat, we had to quickly scramble to get cabs and were over a half hour late with most of the guests to the dinner. I have never been so mortified in my life... I would never suggest anyone uses NTT... read more

I found this trolley tour via groupon for our group of 7. Despite the tardiness of the start time, the tour was excellent. Wayne (the Trolley-master) was awesome! He was a entertaining historian! His knowledge of Naples and trivia was fascinating and really helped to peak my curiosity! I learned so much and had a great time doing so. We choose not to get off the trolley to explore the shops along the route, because we were pressed for time. TIP: 1. The trolley is not air conditioned, so bring some bottled water and personal fan if needed. 2. Purchase your tickets via Groupon for a discounted price. This was an awesome value. 3. Go early in the day and pack your patience. The tour duration was around 2 hours. read more

The very first time we visited Naples in 2001 we took this tour from our hotel. It was a fun way to see the area. We took it again this past summer just for fun. (We now live in Naples) The bus driver was fun and she told some good stories. Not everything she said was true but it was fun. I think this is a good way to see the general area for visitors who think they may want to make Naples a regular vacation spot. You can get a good idea of some of the areas west of 41 before you go out exploring on your own. I don't think this is a particularly good thing to do with children or one time only visitors who only have a few days to spend in Naples. I would suggest taking this tour during the off season (April-October) Otherwise you would spend a lot of time in traffic. read more

We had a wedding at the Ritz beach resort with about 110 guests, we had confirmed travel with NTT for our rehearsal dinner w/ two historic trolleys about 2 months out and confirmed we were good to go when we verified all the vendors for the wedding on our checklist two weeks prior to the event. NTT didn't send the trolley for the rehearsal dinner pickup and after 20 minutes of negotiating with the dispatcher, we opted to move the 80 guests we had at the Ritz in a caravan of cars and taxis to the dinner spot (30 minutes late) We put a lot of time into planning all the events for the weekend and this was the only total fail for all of the events we had going on for the wedding. I've never been so stressed out trying to get people moved, and feeling like a complete idiot. If you are planning travel down in Naples, I would definitely look somewhere else because I would not wish this experience on with anyone... Call me if you have any questions 703-615-2468. Mike Barnes read more

I want my two hours back! If your looking for transportation between shopping malls at $25.00 a person then this tour is for you. Our driver talked constantly, but was difficult to hear above the squeaky breaks and traffic noise. You'll get very little enjoyment if your looking for a historical tour of Naples. Florida. My wife and I have enjoyed trolly tours In other cities, but feel this one was a rip off. read more

This company was responsible for providing transportation from the Ritz in Naples to the Golf Resort for my brother's rehearsal dinner. They never showed up. This created a lot of stress on what should have been a fantastic night. This was truly inexcusable. read more

My brother and I, and wives, just finished our Naples Trolley tour and we were unanimous in agreement that the Tour was interesting and entertaining. Started out slow with lots of traffic, but got much better. Tour guide new his stuff, and it was very enjoyable. read more

As a local Resort Manager, I worked with NT&T for several years. It was the only company that I ever recommended to meeting planners and guests as their service was always top notch. In the six years that I partnered with them, not once did I ever have an issue. In fact, it's such a great company that I joined their Sales Department this past July and have loved every minute of it! I can honestly say that I work with a wonderful team of people and the service truly is top notch. read more

I wanted to express my gratitude for your company's professional way it works. We were 70 strong ... coming if for a family reunion that also ended up being a funeral. I had SO MANY changes and they rolled with every one! I never had a glitch and they all called my number to say they were there and even found people at their condos to make it easier to load the baggage. From pick up at the airport - to the funeral trip - to getting everyone back to the airport... I can't thank you enough!!!! Thank you, Vicki Sindelar read more

We have used NT&T for years to put on a large trolley bar crawl fundraiser. Every year they are a joy to work with in planning and have always sent the most welcoming drivers. From the first contact on the logistics side to the guest experience during the event, NT&T is impressive. We can't wait to plan our next event with them! read more

Our family took the trolley tour thinking it would be a nice way to see the sights of Naples. We had several drivers as we made a few stops. Both drivers had wonderful information and knew the city well. Our first driver Steve was very nice asking where people were from, etc. Our second driver Wayne was very disrespectful making uncalled for comments. He certainly offended some paid passengers. read more

Very nice driver. Car was comfortable. Very courteous, on time. Would use this service again.

Naples Transportation has provided excellent customer service and accommodations for quite a number of our trips. Drivers are always professional and the vehicles are spotless. I highly recommend Naples Transportation for large group trips. read more

I wish I had a ZERO star option. The transportation (2 trolley's to shuttle 100 people from the Ritz to our dinner venue) for my sister's wedding rehearsal never showed up. A-little-bit embarrassing & a-lot-a-bit annoying when you have a small army of out-of-towners missing an hour of preplanned events & open bar due to a no show from a transportation company. 2 thumbs down. read more

We had a great experience and look forward to using them again! On time, nice, clean car and a fun ride to our place!!

We started using Naples Transportation this year and have been completely satisfied. They are always prompt; the drivers prepared; and we get the vehicles we expect. read more

We rented a mini coach for the wedding party to get from the ceremony to pictures to the reception. The bus was there and waiting at the time requested. The driver was extremely accommodating and made every spontaneous stop we requested! read more

Called a few weeks in advance to reserve a SEDAN for a round trip transport to a restaurant for my husband's birthday. What we got instead was an SUV. Very hard to navigate in 3" heels and bottom line, not what I reserved. I called the next day and got the response "oh we gave you a complimentary upgrade!" Another words, why are you complaining lady!! Missed point....that's not what I wanted!! Not happy with that response after giving it more thought, I called back to speak to the person that took the reservation in the first place. I was told that they didn't have a sedan to send out that evening (differing story!) even though that was what was listed on the paperwork. She went on to explain that they could have contacted a partnering agency for a sedan but didn't. Common and professional courtesy would have been a phone call explaining this. Some people might not be able to navigate a BIG step up for whatever reason. Other than that, we still had a great night out and enjoyed, Bob , our driver. He was punctual and pleasant. read more

As a guest to Mike andn Juli's wedding weekend, it was dissapointing to see the groom hailing down cabs for his guests to make it to the rehearsal dinner on time. I sit next to Mike at work and he kept checking with all vendors of the weekend's festivities to ensure no issues. I'm sure more frustrating for the groom was reaching back into his pocket so guests didn't feel obligated to pay for their cabs to the Rehearsal dinner. I would not recommend using this company. read more

Roaches, roaches every where. Every vehicle has roaches and water bugs in them. Do not use this company for anything. The people that work there know absolutely nothing about the transportation buisness or how to be ON TIME. I would recommend any other company other than this horrible company, including yellow cab. Also if you get a limo from this company the glasses are dirty, i picked up one to use with a bottle of wine i brought with me and there were lipstick marks on the glass. USE AT YOUR OWN RISK!!!!!!! read more

Naples Transportation and Tours provided services for my wedding. Both of my drivers were very polite, professional, and helpful. They arrived early to make sure we would depart on time and the minibus and the limo were both very clean. Excellent service! Would definitely recommend and use again. read more

My family took the trolley tour in Naples so we could see this lovely city and learn more about it. It was a total waste of money ($25 per person!). The tour consists of shopping malls and restaurants. The last three minutes covered some historic information. The company has been doing this for 25 years and I have no idea how they have survived. I would not recommend this to anyone visiting but believe all Naples residents should hop on to see how their city is being represented. What a shame. Find another way to get to know Naples! read more