We used to frequently visit this pizza shop because they had an amazing lamb pizza, great customer service and good deals.
Fast forward just over a year to today (May 2018) and the experience could not be more opposite.
We were advised there would be a 45 min wait for delivery. Okay cool, it's friday night it's expected to be busier.
1 hour and 20 minutes later after a phone we get our pizza... We are NOT impressed.
The pizzas were obviously cold.
The owner wouldn't budge on price or even apologise when we called to see where our pizzas were...so we cancelled the order. We told them to call their driver and forget it. Finally they said to just take the pizzas.
Lucky we had that conversation, between Berwick and Narre there are at least 10 different pizza shops and I don't think it's fair to be expected to pay full price for a pizza that is cold and arrives 35minutes after the maximum quoted time.
And to think that the new owners idea was to give us a discount for next time.
It's safe bet that this one is off the list. We won't ever return.
One star for the poor driver who was apologetic and explained that the new owners are too tight to put more staff on and must have to deal with unhappy customers on the reg. read more