Don't go here ! Place looks like a junk yard inside and out, business sign not on?? ! I made an…read moreappointment with female on Tuesday to repair front brakes and rotate my summer wheels to winter ones on Friday 8am when they open OK. I get there and the place is full of people??? I waited patiently in line and when I mention I'm there for my 8am appointment the loser male behind the counter says sorry we don't make appointments, first come, first serve??? ( unless your friends or family!?? like the people that wrote the misleading reviews that sucked me into going there in the first place. Typical LOSERS Thunder Bay attitude business. DON'T waste your time or money.

From the owner: North Rock Truck & Tire is a full-service truck and trailer repair facility. We provide commercial…read morevehicle inspections, preventative maintenance, and a full range of repair services. Our combination of expert shop management, properly trained technicians, and superior administrative support, allows us to provide excellent mechanical services at reasonable prices.

I can always count on this place for prompt outstanding service and price. Wouldn't go anywhere…read moreelse.

Was a fan the service here till my recent oil change They…read morespilled oil accidentally from the filter down the the front of my '21 Subarus engine they attempted to wipe it up but my car smells of burning oil I phoned today and was told they could try to wipe off more , otherwise not much else they can do ?? i know mistakes happen but they cannot spray degreaser to clean it up? sorry last time going there for me .

super fast service - about 5 mins. all fluids checked, tires inflated, even air filter often gets…read moreair blast cleaned.

The staff was very helpful when my car stopped during my trip to calgary and had an emergency…read morerequest to fix the car at Thunder Bay. Supervisor helped me with the Schedule and made sure car is fully inspected and diagnosed before I continue my road trip. Highly recommended!

They are amazing here, they will literally show you what's wrong with your vehicle when you go…read morethere. I was able to walk into the back of the shop and see what was wrong. The guys explained it very well and even helped me with bringing the price down to make sure I got what I really needed on my car first. I reallly recommend coming here. They also have free coffee and tea!!

Absolute legends, I was driving through as my car went into limp mode and they were fast and…read moreefficient with helping me get my part and tool to change it. 10/10 place would be going here over any other part store, to bad they don't have one NS.

I had a wonderful experience at Fat Guys. It was my first time buying a truck and needing parts to…read moreget it ready for a safety. I had gone in and met Dillan and he was to say the least incredible. Super knowledgeable, friendly, he even wasn't afraid to get dirty and got down under my truck to inspect something I had questions with. To say the least the customer experience was awesome. I called around for prices and Fat Guys was the best price and clearly based on the customer service I got the best service. Thanks Dillan!

I brought my wife's car to Done Rite last May to have the tires switched. Once the work was…read morecompleted I witnessed the technician racing up the road and back which apparently is what they do once the tires are changed from winter to summer. After receiving the car back the transmission was hesitating / slipping, not the way it ran prior to dropping it off. My wife left a similar review and one of the managers asked us to bring it in to have a look, after looking over the car I was told that there were a few things wrong which could not have been the result of their technician's disregard for my wife's car while driving it and they did not work on this particular type of car ? We reviewed the car's owner manual which clearly states that if the engine is cold, do not place full load on the engine otherwise there could be damage to the drivetrain. We have put $1,000 of repairs into the car without success and have now purchased a new "used transmission" for $500 plus the $ cost of having it replace the original transmission. Needless to say we are very frustrated and upset to continue to deal pour money into a car that should not have had any issues for a simple tire change.

Order rims from them to replace ones that were destroyed. I wanted a specific rim, they were able…read moreto special order them in for me, install and use my existing sensors. Everyone was so helpful and accommodating.

I will not rate this establishment because it's not worth my time my company bought 4 skidsteer…read moretires that were suppose to be equal to the old ones they are not even close these tires are garbage they do not get traction in the cold or the warmth they are beefy babies 2 and Fountain Tire does not stand behind what they sell

A mixed review. I had a general meh experience at Fountain Tire Thunder Bay. I scheduled an 8AM…read moreappointment two weeks in advanced to have new tires installed, an alignment completed, and for a quote to fix a noise coming from behind the engine block. I figured this would be a relatively easy-going task and was told this would take 3 hours at most. I left for about 3-hours and came back to pick-up my car and finish errands for the remainder of the day. Car was not ready. Four hours later after dropping my car off the tires were put on. Fine -- I am excited to try them out. However, after showing the mechanic where the noise was coming from behind the engine block when I first arrived, an assessment or quote didn't happen regarding that item even after the 4-hour wait. The staff said they would bring it back into the shop and have a look, apologised, and figured this item didn't happen due to miscommunication between the staff and I. Fine - it happens. This would have been around 12:30pm. I was told it would be done around 1:30-2pm. No problem. I am a pretty relaxed guy. I went home to grab something to eat, but didn't receive an update at 1:30-2pm. Maybe it is taking a little longer. However, 3pm rolls around and I still haven't heard anything and therefore I phone the shop and ask for an update. I was told it is almost finished and that it should be ready to go in 10-min. Another 45-mins goes by and I still haven't heard anything. I called again and this time I finally get the go-ahead to pick my car up while also finally receiving a full description of what was completed on the car (this is about 4:00pm). Further, when paying for my bill I noticed I was charged for one item that I requested not to have on my car (nitrogen filled tires). I had to return and have the bill corrected. Nearly 8 hours later, after at least three requests for updates, my car was considered finished. That being said, Fountain Tire did wave certain labor costs in acknowledgement of the long waits and were courteous throughout the process. Their communication during my experience was not adequate and which I believed led to the significant delays. I give koodos to the shuttle driver because he was punctual, told me exactly where to be, and even explain why he would be late picking me up if that did occur (which it did not). I was reading other reviews and noted that at least one other individual complained that when they booked an appointment they too had to wait 8-hours. Anyways, mixed review. I will be going back as they did remain professional under the situation. I imagine I may have been that one customer were things just didn't go right and hope that it doesn't happen again to me. In the end, the work completed on my car seems fantastic. I suggest making sure your game plan with the staff is crystal clear before committing to work done at Fountain Tire Thunder Bay. At the very least, make sure your day is free.

Horrible service, "Book your next appointment tailored to your time schedule" and I quote…read more Waited a whole month after I was told anytime during the day we open at 730 (no time on appointment card) I was willing to drop my vehicle off closer to end of day for how ever long they needed, so I thought I could pick up my kids from school before dropping off my vehicle I even called to make sure the receptionist told me she gave my appointment away and if I dropped it off I could get it back in a month also very rude both times I talked to her.. As a business owner this is terrible way of conducting business and customer service.

First off, I'm not associated with this business in any way other than being a random customer…read more We needed a quick fix and they fit us in the same day and fixed it. Honest work, honest charge. Would recommend.

please don't waist your money and time with this crew , they are very incompetent and very poor…read morecommunication throughout the shop . I paid in advance to have the front end work done in my truck . I left it there for two weeks while I was on days off in Alberta . I go to pick the truck up two weeks later and they said they FORGOT to do it lol . wow!!!!! run as far as you can from these guys !

Friendly staff offering very helpful advice geared toward saving us considerable money. Will…read moredefinitely be a repeat customer. 5 out of 5