Natel

1.3 (3 reviews)

Internet Service Providers

Closed • 8:00 am - 5:00 pm

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Sue F.

0

3

0

5 years ago

They advertised free installation. Charged me $149. It worked pretty good for 3 weeks then quit. After 5 calls to their "service" team, they told me I needed a new router. I had to makea 30 mile trip to pick it up from their office. It didn't fix the problem. So after 3 more calls to the "service" they finally sent someone to fix it. It worked another week then quit again. After another 2 hours on the phone getting passed to four different people I finally just screamed and cancelled them. They suck so bad. read more

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Keith D.

2

21

0

9 years ago

I've had their service for two years and its been a disappointing experience. Sporadic download speeds that are nowhere near their claims of "up to 100Mbps". There was also a two day outage due to upgrades with no apology or discount or any attempt to make up for the time and money I lost as a work-at-home business person despite two trips to their office to complain. Customer service over the years has been mediocre at best. Now it appears they've missed one of my payments. It just doesn't seem to end. Lisco here I come. read more

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Mark S.

25

1

0

7 years ago

I've had their service for over 5 and a half years. We have very little choice out here in the country. Previous provider was actually worse... I have had as long as 3 month periods without a problem....but then the service is useless for weeks at a time. Let me be specific. If you're trying to stream you will not be able to. Not even in Standard Definition. Speeds will drop to lower than 1mb, even though I'm paying for 4mb. Their after hours service line says they will call back after working on my problem, but they have not called back in the last two weeks after more than 4 phone calls. They clearly have no intention of calling back. Buy this service if you want to pay for something you will rarely receive. If you want to stream a football game or movie, forget about it. You can still do email.... read more

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More info about Natel

907 W Burlington Ave
Ste 1
Fairfield, IA 52556
Directions
(641) 469-6220
Call Now
Visit Website
http://natel.net/

From the Business

Specialties

Natel provides high-speed Internet and VoIP services.

History

Established in 1996.

Started building a fiber network in 96 and have since expanded that and have added extensive wireless capability as well.

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T-Mobile

(1 review)

The T-Mobile office staff are fine. My complaint is with the T-Mobile Corporate and "no customer…read moreservice." They recently stopped giving existing customers a discount for autopay using a credit card (our only safe method of payment with customer protections). My attempts to deal with T-Mobile has resulted in my dissatisfaction. What they have done is unfair to existing customers who entered into an agreement with T-Mobile (customer rates, charges, etc). They promoted through mailings, media ads, and personal contacts that they have a "Price Lock" guarantee. Well not exactly. They created a "back door" gimmick to charge existing customers for using their credit card. No one I have attempted to speak with through T-Mobile acknowledges this gimmick. Their attitude is "everything is fine." No T-Mobile it's not fine. I have lost total respect for your company and it's "poor or no customer service" on this issue. I spoke with Julio Mendez, Sr. Specialist, team CEO at T-Mobile. He had the nerve to explain that due to the past data breach, T-Mobile made this decision partially as a safety feature. Give me a break Mr. Mendez. A credit card is a safety method of payment, not T-Mobile having access to our checking accounts. T-Mobile has taken away an agreed upon discount while at the same time paying for T-Mobile signs placed all over professional team stadiums and arenas that cost millions of dollars. Change your policy T-Mobile if you want to regain the trust and respect from your customers. Period.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.