It's rare you do business with a company that has exceptional service, quality products and genuine…read moreconcern for their customers needs and satisfaction. I ordered an engraved plate for the top of a small box. It was done exactly as I requested. I expressed concern about attaching it straight and they immediately did it for me. Free of charge! A few weeks later I showed up with a broken trophy. I inquired about the possibility of repair. They did as I stood there and didn't charge me a penny! How often does that ever happen!

I can't say enough wonderful things about Lubins! We have used them dozens of times throughout the…read moreyears for various company projects. Everything from trophies to embroidering client gifts, they are easy to work with, accommodate our sometimes last minute needs, and can tell Jeff truly cares about his customers. We will continue using them for years to come.

We have been customers of Al's at Crosby for decades. Both Al and John have been 100% professional…read moreand I've trusted them with valuable, sentimental pieces that hold great meaning to me. This time I brought a broken gold bracelet which was restored to its original condition and sooner than promised. A while back Al's son Michael (?) waited on me. This time Alex, another son. Everyone is so helpful there. Bottom line, they take pride in what they do.

Love Crosby Jewelers! Attentive, trustworthy, friendly, personal service. I went into today to get…read moremy watch band fixed, and they were so fast. I've also had my engagement ring re-sized there a few years ago. I would do any of my other future jewelry repairs here again. They are awesome.

Simply the best i have ever found. I have had all the paintings in my house framed here and they…read morewere all framed perfection with special care taken to match the frame to the painting. Great sense of color.

This place is a gem. Amazing customer service and the price and quality are the best I have found…read morein the Boston area. Have been here a few times with many different kinds of framing requests. They are very flexible and can help with everything. Be prepared before you go in though, it looks like things are disorganized, but the truly are not.

I read the yelp reviews and was thrilled that a jeweler was so close to us. I read how amazing…read moreAndrea was! However, my experience with Andrea was very disappointing. I initially contacted her in September to make a Saturday appointment to look at engagement rings. She was too busy to get me into a Saturday and kept suggesting during the week which I couldn't do. In addition, it was like pulling teeth to get answers from her, and she would not make an appointment with me unless I knew the cut and setting I wanted. I was so stressed out that I took my business elsewhere. Do not recommend Andrea and this jewelry store. There are five star jewelers in central Mass!

From the moment I stepped into Anthony Andrew Jewlers, I was welcomed by Andrea and her son Andrew,…read moretwo of the most personable and knowledgeable people in the jewelry industry. Their store is immaculate and their jewelry selection is the finest with the most unique designs and designers. This store is a real "gem" for the town of Northborough. Gail Merloni

These guys are the best. Phenomenal customer service! Highly recommend them for printing and for…read moreany sports related supplies.

They have excellent customer service and always have finished our job on the date that they said it…read morewould be completed! I can always count on a quality printing job on all items that they have printed for us! I love using LOCAL businesses to take care of all of my business needs!

After purchasing a bracelet from gorjana for my girlfriend's Christmas gift, and the subsequent…read moreunintentional loss of the item a few days later, we notified gorjana with little hope they'd be able to help out. Not only were the folks at gorjana extremely courteous on the phone, but they quickly escalated our situation and request to leadership and kept us up to date with progress. We received an email this evening notifying us that a replacement bracelet is ready for pickup at the store and we were in disbelief and overjoyed. Top-notch professionalism from the Chestnut Hill staff and outstanding corporate customer service from leadership. An exception to the norm maybe, but we are very thankful to all involved on the gorjana side, and they have just gained a new loyal customer and advocate!

After ordering sleeping bags from LL Bean I needed to find a place to have the embroidery done…read more Yeah yeah I know LL Bean offers embroidery but if you have kids, and teens at that, then you know that what you think and what they want are two different things. I gave the girls the sleeping bags and carrying cases minus the stitching as gifts and then asked them what they wanted. I got the "I don't know" answer so I ventured over to 4 Seasons with the carrying bags. They gave me color and font options for the girls to pick from. After getting my instructions from the kids, back I went with my instructions. They did a great job and the bags were done. However, after a few trips some of the stitching got caught on "something" and came unraveled. Back in I went to have it fixed. They fixed it up at no charge and no questions. The original price was reasonable and they have an upstairs store so I can buy local school apparel too. The only hard part is matching up my work hours and theirs. I wish I could swing by on a Sat but they are only open weekdays with hours like the bank so I do have to make a bit more of an effort to get over there. Other than that I have been really happy with the work and the service.

Our sweatshirts came out fantastic. Kathy helped pick out a good quality sweatshirt, design, names…read moreand numbers on the back. Everything came out perfect for a great price and were ready in 2 weeks from ordering them. The kids all love them. Thanks so much.

Salem was so helpful, patient, creative and had amazing taste! The building is gorgeous, the…read morejewelry collection is a great mix of individual unique items, as well as great staples that can be mixed and add to collections. Great find in Metrowest area!

If I could rate it 0 stars, I would…read more.... I purchased a Scott Kay bracelet and ring from this jeweler years ago. Scott Kay jewelry is known for its unique black antiquing -- a design element that is embedded into the metal and requires professional, careful handling during cleaning. If not done properly, the antiquing is stripped away, ruining the piece. I've had them clean these pieces in the past without issue -- until now. My wife brought them in recently for their annual cleaning. She made it explicitly clear to the person behind the counter that these were Scott Kay pieces and that the antiquing must not be removed. She was met with a dismissive "yeah, yeah, yeah" attitude, and despite the clear instructions, they went ahead and completely botched the job. They destroyed the bracelet. The antiquing was stripped away, the finish is now tarnished, and the piece looks absolutely nothing like it should. When my wife confronted them -- visibly upset -- their response? "We're no longer a Scott Kay retailer," and a half-hearted offer to maybe "try reaching out to someone" who could help. No real apology. No offer to take ownership. Just a shrug and a weak "there's probably nothing we can do." This was 100% their fault. They never should have accepted the bracelet if they didn't have the capability to handle it properly -- and now I'm left having to track down someone to recondition the piece and pay out of pocket to fix their mistake. Absolutely irresponsible and unprofessional behavior. This jeweler clearly doesn't understand or respect the value of the pieces trusted to them. If you care about your jewelry, especially high-end designer pieces, take them somewhere else -- somewhere that will listen, treat you with respect, and most importantly, not destroy your property.