I'm beyond frustrated, and honestly, I feel taken advantage of…read more I bought a car from North Coast Mitsubishi West Cleveland and trusted them when they sold me a service contract. I later decided I wanted to cancel that contract -- something the actual contract says I have every right to do. It clearly states I can cancel by contacting the dealer in writing. But when I went back, I was told by Finance Manager Dean Eshghy that I could only cancel if my car was repossessed or totaled. That's nowhere in the contract. I showed him the section myself, but I was completely dismissed. No explanation. No accountability. Since then, I've been bounced between the dealership and the warranty administrator, with each telling me to talk to the other. I've sent a formal complaint, made phone calls, emails -- and still, no one has resolved anything. I've asked to speak to management and even provided my phone number multiple times. Still no help. No action. It's like once they had my money, they couldn't care less. I've been polite and patient, but enough is enough. This has dragged on far too long. It's not just bad customer service -- it's dishonest. They're refusing to honor a contract they wrote. If you're thinking about buying from here, think carefully. They'll smile at you during the sale, but once you walk out, you're on your own. Don't expect integrity or support if something goes wrong.

At this point, a 1 star is not even justifiable. My SUV has been in their shop for 4 days now for a…read morewarranty repair. By far this has been the WORST experience I have ever had dealing with repairs. So let me give you the day by day run down. Monday evening after dropping off, I called around noon, was told someone will call back; never did. Called back Monday around 4, was told again, someone will call you back; never did. Tuesday, I called first thing in the morning. Was told the parts that were being warrantied are ordered and should be fixed today, but the tech would call me first to let me know what was going on; never did. I called back around 1pm, FINALLY, talked to the tech working on my car, was told he was JUST ordering the parts, they will be in and it will be fixed Tuesday afternoon, if not Wednesday. I let it ride. WEDNESDAY. I CALLED AGAIN around noon to be told "we forgot your vehicle was here, it will be worked on immediately". I CALLED BACK AGAIN, around 3 asking to talk to a supervisor. Was told they would call me back. Guess what, THEY NEVER DID. SO NOW, THURSDAY. I called twice before 10 asking for a manager. No one could speak to me; no one will call me back. CALLED AGAIN AT NOON. Put on hold for 30 minutes, to be told the tech who was supposed to work on it called off. This has been one of the most incompetent repair shops I have ever worked with. I still really have NO IDEA what is wrong with my vehicle. There has been 0 communication, management has been dead quiet. To say I will never be coming back to this dealership is an understatement. I would say the OWNER better call me, but at this point I don't even know if the phones dial out at this point.

Everything! Extremely high cost. No pricing clarity. Added costs. Long wait times. Waiting days and…read moreweeks for work to be done! Miss diagnosing proplem. The cars battery light came came on. It kept coming on and my wife drove van to dealer. It had an oil leak and other problems which most of was covered with warrenty. They said the alternator was good but battery was bad and wanted well over $500 to replace it. It was a 5 month old battery and would not be covered by extended Mopar lifetime warrenty we bought with vehicle. Took battery back to Autozone where purchased. He said it was good and recharged it and I put battery back in the van at dealership. While driving home car died and had it towed to my mechanic. He said battery was good but alternator was bad! He fixed the car in one day!!! We also had an extremely bad experience with Ganley previously with the same car originally purchashed at Ganley. It took 3 months for Ganley to fix 2 problems! I could go into much greater detail about our experiences with dealers. The takeaway is don't buy extended warrenties and don't service your vehicle at a dealership unless it is under a new car warrenty that comes with the vehicle!

Few week ago.. Scheduled an appointment to change tire pressure sensor and radio. Dropped off my…read moretruck in the morning before work and was supposed to pick it up at 2pm.. got there at 2pm and my truck wasn't even in the bay being worked on.. they gave some excuse as to why, then pulled my truck in and I ended up waiting there for 4 hours literally until they closed at 6pm to receive my vehicle back. Here's the kicker.. the tire pressure sensor is still not fixed and neither is the radio. So here I am today bringing to back to get the tire sensor looked at again! Scheduled my appointment for the morning and stated I need to pick up my truck at 2pm. It is now 3pm and my truck STILL HAS NOT BEEN BrOUGHT IN AGAIN!!!!!! Avoid this place like the plague.

I put down 1400 for a Nissan Altima and the car was great. When I returned the next day to let them…read moreknow about the wheel hub they put me into a Chevy Cruz instead. Not even three days of having the car it was leaking oil and then the day after they fixed that problem my car wouldn't start. It's still sitting in my driveway with seven bad sensors and still won't start. I'm disappointed

Went to look at a specific vehicle. I did not see it at all on the lot. I was greeted by a young…read morelady. She had me fill out a credit app right away. I didn't have a co-signer and was looking for something under 10k. The manager then comes out and shakes my hand and tells me they have one SUV that I qualified for. It was a 2005 GMC Denali. 140,000 miles and a cracked windshield. I asked if there were any sedans available, I was told "no". I was also assured that if I wanted to qualify for a better car selection, I'd need a co-signer. I called a woman who works in the car industry for years. She strongly suggests that if you are trying to rebuild your credit, go to the big chain dealerships... Liberty, Ganley, Motor Cars, etc. They have programs "special financing" for those who are trying to get a reliable car without the insane miles and who don't have the best credit. Dealerships like this will just put you in cars that are on their last leg. I wanted to see what they had and was disappointed in how management specifically treats potential customers. Bottom line, people need cars and may just take a chance with dealerships like these. Be careful.

Mike and Sam are two great professionals that sold me a 2003 Buick. Its the smoothest car ive ever…read moredriven. They are both very experienced, knowledgeable and honest when it comes to Vehicles.The best Car Auto service I have EVER received in my lifetime and will be a lifetime member. -Kevin M

I put a lot of trust in Sam and Mike when I purchased a truck living in another state. I asked all…read moreof the right questions and was told that the paint was in great shape and the truck was turn key and in great condition. Sam and Mike were very nice before the sale and next to impossible to contact after the sale. So, I had the truck delivered to me for 595.00. While it was coming off the delivery truck I could see an exhaust leak. Once down and I inspected I saw that the paint was in terrible shape. Scratches on the entire truck including the roof! Looks like someone took light sand paper to the entire vehicle! The drivers seat is broken. Needed new exhaust and manifold! Heat blower does not work on low or medium. They did not even clean the inside or change the oil as promised! Also, the tailgate is broken and just lays on the bumper with no other support! So, I finally got in contact with Mike after having to use a different phone so they would answer! Mike said that they would not help out with any of the costs even though they blatantly lied to me about every aspect of this truck! I am a veteran and Sam acted like I was getting something special and assured me that this truck was in great shape! Liars. I would not recommend these grifters to anyone! No honor and very disrespectful after the sale!

My son purchased a car and they never came through with the title and plates!!!! Beware!!! Their…read morewebsite is down and phones disconnected.

I bought a 2009 Honda CRV from here around October. Was told that nothing was wrong with the car…read moreand good to go. Found out the next day it has been under a recall for a while for rust by the rear control arms. Honda had to put a bracket on it and sent me on my way. Well.... I ended up acquiring a vehicle and put the CRV up for sale. Mind you that this is all a couple months apart. A potential buyer took it to get an inspection. Rear struts were blown. Catalytic converter needed replaced and worst of all the bottom was so rusted out that they could barely rack it up to look at it! Another potential buyer took it to Honda to get it inspected and same thing. They told him he wouldn't be able to even jack the car up to change a flat tire! So what I think happened Charles made a bad buy at an auction and dumped it on a customer. They do repairs at this place and they def noticed these issues without saying anything. If you even think about buying a vehicle here make sure you get a full vehicle inspection. Bought the car for $6,300 and found out it's only worth $1,400 with the rotted out frame.

Carface has a huge selection of vehicles. The lot has just about anything you'd want, amongst cars…read moreand SUVs. I drove a couple with Tim and decided on a very nice Buick Enclave. Had a full schedule so made arrangements to come back the next. Tim had everything ready for me to sign and make the process easy. Dealership or finance requested additional documents that lengthened the process but it was still fairly quick. I'd buy from them again.

Management looked very professional to me, i had a small problem about the payment and they worked…read morewith me very kindly, thank you amanda !!!

Salesman Lance was actively working with me to sell me a V6 Camry, one I was very serious about…read morebuying that was sitting on the lot for a while. I pointed out some issues that needed fixed & he told me he'd give a call when it's finished being worked on A week passes and I give a call; I'm told it's almost done and they'll call me back in a few days when the last items are delivered/installed. Never got another call back, but instead got the text below. Found out he sold the car without bothering to give a courtesy call or text. I took a 50min drive to Twinsburg for him to tell me that he sold it before that text was sent!! Just another stereotypical slimeball dealership & salesman, avoid at all costs. Not even mentioning that he smoked in it while using it as his personal car for 2 months until it sold trash

Great experience from the start. Professional courteous and attentive. Answered all of my questions…read moreand no pressure!

Great experience! You dont hear that much about a car dealership ... do you??…read more From the time we walked in there was a friendly and genuine feeling. No high pressure salesman. Just real people making a living buying and selling cars. Best experience buying a used car ever! Thanks Mike!!! You Rock!

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

Bought a 2016 subaru forester low mileage at a great price no problem with it would buy here again…read morevery helpful through the whole process

I purchased 2019 Lincoln MKT from TEAM Jason Tomlinson And Jessica Schad. They worked with me…read moreanswering questions and concerns. They focused on me even though it was closing time, I got the best results answers truthfully and given their opinions as a BONUS I was very pleased with the customer service I received and definitely recommend them to all. STOP IN SOON THE SELECTION IS ENDLESS And B HAPPY LIKE ME ‼

Thank you, Kara !!! I totally appreciate the excellent attention you provided to me throughout…read morethis process; the thorough information you made sure I had and especially the respect for my timeline and needs. If you are looking for a very classy car, regardless of engine style (I.e. fully electric, hybrid or gas) I truly cannot recommend anyone better!!