My husband and I have had our insurance with Rich Pilat since the late 90s and we know that Rich…read moretakes great care of our family and our home/auto coverage. We've been with Rich for this long for several reasons: he cares about his clients, he is with you during every major life change and because he is an independent broker, can shop for the best policy for your family. He was our insurance agent when we purchased our first home over 20 years ago and I highly recommend you seek him out if you're in NE OH!

Pilat Insurance Agency is the best by far! I had three automobile damage accidents (not my fault)…read morein 2019. Rich Pilat and staff not only walked me through the claims process, but they put me in touch with a great body shop that does excellent work. Pilat Insurance offers great rates as well as personal service that goes far above and beyond anything that I've ever experienced with other agencies since I've been driving. Let's see, that was back in 1970. I refer all of my family and friends to Pilat Insurance Agency.

Great service and exceptional rates from Erie Insurance. We saved almost $4000 a year by switching…read morefrom Nationwide who we used for over 20 years. Love the option of having major items like the furnace and air conditioner covered for our home.

After 15 years with Auto-Owners Insurance and 3 years with an agency that could not spell or…read morepronounce the word "service", I found Rexroad and Erie Insurance. I dealt with Krista Reiheld and she could not have been more helpful. She was knowledgeable, professional and went the extra mile by comparing Erie and Auto-owners coverage for me. She was great to work and I wound up with equal or better auto and home-owners coverage and saved money to boot!

do not ever mention insta-cart do not ever mention…read moreinsta-cart, uber, lyft, etc. they will immediately deny your claim before it is reviewed, beat them at their own game make sure to add ride share in your policy if you decided to do anything else in your vehicle. they will find a way through loop holes not to honor full coverage. they should be sued!!!!! been fighting with them since 01/01/2024, what a way to begin the new year, also the claims representatives are very rude and twist facts to cover themselves... do not recommend progressive to anyone!!!

I wanted to thank the team at State Farms Kim Smantana for helping me through everything. They…read moresuggested that I increase my coverage in the most nurturing way. They gave me Positive suggestions and recommendations as to why It would be wise to increase my coverage. As it turns out it was one of the most important pieces of advice I ever followed. As I was freaking out after my car accident on all the repercussions that come with it you guided me through this ordeal in a most calming way that made me feel reassured, supported and cared for. Your team helped me through what could have been a very difficult experience. You were there when I needed you and you guided me through this event in a way that was almost painless and I can't thank you enough for that.

Tim Graydon personally handled my account here with Laurel Defranco. Not only did he instantly save…read moreme thousands, but they handled my account so much better than my prior broker. Put me with Grange Insurance, who they are a Top 10 writer of in Ohio! 10/10!

My in-laws just moved here from California and recommended this insurance company saying he "jumped…read morethrough hoops" for them. The agent also gave them a fantastic rate through AAA which was a lot less than what we had through our current insurance company. Unfortunately we did not have the same experience. Called in on 9/25/18. He would not answer his cell. I called the office and secretary said agent was out. Secretary had absolutely no intentions of taking my information. She put me through to voice mail. I left my information. 9/28/18 the agent calls back saying he was at a seminar. Took my information and had me send my current insurance declarations. 11/3/18 the agent finally gets back with quotes. Tries to push Westfield Insurance on us and I had to again go over how they fraudulently had withdrawn money our bank account after we had rejected and cancelled the contract. So he quotes Grange Insurance (not AAA). And after all this time to get a quote is it accurate ... no ... umbrella was not included. I ask about the monthly rates and he gets evasive and says that it's a wash between auto and home. More ... equal ... less than our current rates? It's a wash. No it wasn't ... I did the math and discovered that his quotes rates were over $10 more per month. It was not A WASH. So on 10/5/18 I question there was a CLUE entry that my wife did not get an accident free discount? That accident was my fault and not my wife's. So Westfield Insurance (who he was pushing) had fraudulently not only had withdrawn funds from our bank account back then ... they had also fraudulently recorded the wrong person at fault. How do we correct this I ask? I also tell the agent this is why we would never go back to Westfield Insurance. It is now a month later and the Gradon Toole Insurance agent never contacted us back with an answer. I can not recommend this insurance company. I have had to research that LexisNexis generates the CLUE reports and submitted a dispute. Our current insurance agent told us that accident had fallen off already. So why did Gradon factor in this accident when it had already fallen off? To make more money off us seniors apparently.

My husband and I worked with Ryan Cole at the Brunswick , Ohio office. He went above and beyond to…read morehelp us with our medical insurance. He did so much research for us before finding the right policy. I would highly recommend calling him if you have any insurance needs. 330-225-3100

I was referred to this agency by a friend. They were very helpful and responded very quickly. They…read morewere willing to look over my current policy and provide me with a better policy that met my needs. I felt like they worked hard to provide sufficient coverage that i was able to afford. They were also able to save me a few dollars each month compared to my last insurance policy. Overall i am very happy with my current experience and i will continue to refer them to others.

Kim, at Mike's office, has been nothing but helpful and communicative with me at every step of the…read moreway whenever I have had a question or concern involving my insurance policies.

These people are trying to rip me off. I deal with a agent name Kim. When she went set of my home…read moreowners she said she would take it out my escrow account. I never had my homeowners taken out of my escrow, but I thought she new what she was doing. A month later I get a letter from the bank saying I don't have coverage. Called Kim I'll send another memo. One month later the same thing. A month later same thing, but this time the bank said they woul give their insurance. I called the bank and the found the memo. Now this went on since September 24. All this time I thought my insurance was being paid, but last week she hits me up for 500 bucks. I don't think I should own this. Her assistant Tristan told me we would start the policy over in January. Don't deal with these people.

Behzad Kermani has been my insurance agent for several years now, and I have nothing but wonderful…read morethings to say about him & American Family Insurance. Unhappy with my previous insurance company, I selected Mr. Kermani after much research... and what a great decision that was! He is very knowledgeable and always quick to respond, takes however much time is needed to explain my policies and answer questions, and always goes above and beyond the call of duty... I even get calls from him a few times a year to see if I am happy with my insurance and let me know if I'm eligible for new discounts - amazing! I couldn't ask for a better agent in Behzad Kermani. 5 STARS!

Can I give lower than 1-star? Is that possible? Well just note this as a 1-star rating by default…read more I have been with American Family Insurance for 10yrs, great working relationship, I gave them money, they provided my with car insurance which really I view as important because without it, I can lose my license, get my car impounded and potentially lose my entire life savings. Yeah, not a thing I want. I came to having Behzad as an agent after my last agent left the company, he assumed my business. No cares, I provided money, he provided insurance and junk mail, the relationship was still good. So, I called ole' Behzad for a quote, he provided me a quote $50 cheaper than the American Family Insurance call center did, because as he told me, "agents can offer products the call center can't"... ok, kinda shady, why can't anyone call American Family Insurance and get the best products/policies, why must we work with an agent. But, whatever. So I sat around for a week, called a few other companies, because hey, I am looking to save a buck or ten. Finally, I weighed my options and decided to go with the quoted insurance from Behzad. I called, no one answered, so I left a voicemail expressing interest in the quoted policy, and wanting to talk. This is the moment all went wrong. Several days later, without a call, Behzad deleted a car from my policy, and added on my new car to a more expensive policy. Whoa! Who authorized that! When I discovered this, I was shocked! I mean, no insurance on a car, a policy more expensive then quoted(without as good of options). This isn't what I wanted. Well, needless to say, when i raised some red flags and I called for assistance, Behzad wouldn't return my calls. I called the call center, they just wanted to sell me more insurance. Sorry, but shouldn't we first deal with him changing my policy without my permission? Shouldn't we deal with him deleting a car from my policy, leaving me without car insurance, which is what I pay them for? No, American Family Insurance just wanted to sell me more insurance, brushing this off as "mistakes happen", but this isn't a mistake, this was a willful act, this was him choosing to delete a car from a policy, this is serious! Had i not caught this, I could have continued for awhile without insurance. I felt helpless against the machine that is American Family, I felt like I had to fight a giant. So I started calling, I started emailing, I started posting on their Facebook page, I kept at it, because hey, this wasn't right. No one at American Family Insurance cared, and Behzad never called to explain why he chose to do this to me. I have since left American Family Insurance, for a policy more expensive than Behzad offered me, because once trust is gone, it is gone. My advice to anyone reading this, go elsewhere, save yourself from the trouble. Don't build a long term relationship with this company, especially Behzad, or you too, will find yourself without car insurance at his whims.