Four years ago, I left this location an outstanding review. Today, I have to take it back. This business has gone completely downhill. I do not even recognize the place I once supported. And to be clear, I am not placing all of that on the current leadership team or the employees. My issue is bigger than that. My issue is with National Pawn as a company. The manager who used to be here made this location feel like part of the community. Literally. He cared. He was fair. He understood that you do not throw nickels at dollars just to squeeze out a bigger profit margin. His philosophy was simple: if both sides made money and both sides walked away respected, that was good business. And guess what? It worked. Over the last year or two, I have brought items here while moving a four-bedroom home, starting a business, ending a business, and handling real-life situations where I had things of actual value. What I have been offered has gone from disappointing to downright insulting. I have had to either swallow my pride and accept numbers that felt disrespectful, or walk away completely. I have lost all faith in this company's ability to be fair, considerate, or even remotely reasonable. The value of what you bring in does not matter anymore. What matters is whether you are desperate enough to accept the lowest number they can get away with. There was a time when you could walk in, ask for a fair amount, and sometimes actually hear, "yes." That time is gone. Now, they will never say yes to what you ask. They will go low. Then lower. Then as low as humanly possible. And one thing I refuse to accept anymore is the excuse of, "Yes, it may be expensive, but how hard is it to sell?" That does not justify offering people insulting numbers. Value is value. If an item is expensive, well-maintained, desirable, or legitimately worth money, then its value should be respected. The difficulty of resale should not become an excuse to lowball the customer into the ground. At some point, that argument stops sounding like business strategy and starts sounding like an admission that the company only knows how to buy things cheaply, not how to actually sell them well. Because if the only way National Pawn can make money is by severely undervaluing what people bring in, then the problem is not the customer's item. The problem is the business model. And while I still respect the people who work at this location, I cannot stomach the way this company now looks at people's belongings things we worked hard to obtain, things we are either ready to part with or are being forced to part with as if they barely matter. I will not be supporting National Pawn anymore. I will not be leaving my five-star reviews up. I posted those reviews across multiple sites, and I will be removing every one of them. Because this company is not part of the community anymore. It is part of the problem in the community now read more

I visited National Pawn on a whim. I was riding by and decided to see if I could find a bargain. I wasn't sure what I wanted but I would know if I saw it!! I walked in to a clean welcoming place. I was greeted as I came in by Sean. He asked if there was something he could help me with and I told him I was just looking. He told me if I needed any help, he or one of his colleagues would be glad to help. There were purses on the wall, collectible dolls and all sorts of things that could keep me looking for a while! As I browsed and selected items of interest, I asked Sean question after question. He was so patient and polite. He told me of the type of items they were interested in dealing with, collegiate style clothes, name brand shoes, neat clean pocketbooks and just about anything you could imagine. I had a lengthy browse at the jewelry counter. The next time I'm interested in purchasing some bling for myself, I'lol visit this jewelry counter because you definitely get more bling for your buck! I left without anything that day but will be checking back because you never know when that special something will come in! read more

When I recently visited this store, Nevaeh provided me with amazing customer service. Her enthusiasm for me as a customer was amazing, even though it was closing time, I still received nothing but great service. Because of how enthusiastic she made me feel about buying, I ended up buying a MacBook and an Apple Watch when I only came in for one. Due to the outstanding customer service I had, I would absolutely go back to this store. Thank you! read more

Was greeted by Abdi with smile. She directed me to the service desk as we had come in to sell an item. Both the girl at the service desk and Abdi were very courteous and helpful. I stood and browsed and Abdi came to me and answered some questions I had plus got me the TV I wanted to buy. It was an awesome experience, thank yo Abdi. I'm letting family and friends know to stop by there. I will be returning as well. Take care guys. read more

I was going through a real bad time. Store manager Mr. Grant Weatherington really helped me through that. His customer service skills were superb. The inventory was great, and their prices were almost too good to be true. I highly recommend doing business here if you need a pawn shop or want to save some money. The staff really treated me right. Sincerely, Kirby Amlee read more

Delma was absolutely amazing with my visit today! She knew exactly how to approach my needs and what I was looking for. She is a caring person and treated me like a guest and not just a business transaction. That goes a LONG way in building relationships. I'll be back!! read more

I had an emergency. I we went into national pawn with two items and with no hesitation they bought both of my items. Nevaeh an mr. Lawrence are all star employees! They have great customer service and took great care of us! Thanks national pawn! read more

Best location in greensboro for the kind of pawn shop they have. Seems more like a high end classy retail store. Friendly and knowledgeable staff , courteous and friendly. Large selection of quality merchandise. Something there for everybody. read more

Was called trash and a thief for trying to return a tablet that wouldn't hold a charge. Was immediately treated with aggression by chubby bald man. This place exploits people down on their luck and is very shady read more

Best Pawn Shop in Town! Beautiful Store, great staff. Couldnt ask for more! Great selection of New and Used merchandise at great prices. Everything from Rolex watches to Name brand TVs and other Electronics. read more

This is a very clean and uncluttered store. The people working there are extremely nice, friendly and very knowledgeable. I wouldn't hesitate to do business with them again. Great store, great employees! read more

I always the top notch pawn shop great sales people from the day they open I've been a solid customer and will remain one due to the fact that Cash America absolutely is the worst place in America read more

I absolutely love the customer service & prices @ this branch!!! My shopping experience was very delightful & easy thanks to the store manager David. I got a canon 10D for 49.99 read more

A+ customer service!! I went in looking for a necklace/chain for my son. The lady helping me was very friendly and patient in helping me find what I was looking for. read more

Malcolm was very helpful and knowledgeable of the products on the floor. He was more than willing to cut a deal with me. Thanks for looking out! read more

Excellent customer service! Store is very clean an uncluttered. The two gentlemen that helped me were very nice. I will definitely be back

Very professional and made the process quick and easy. I sold a tv and Ricky was very nice and offered me a reasonable price for it.

Staff is awesome especially Jacqui! Make sure you ask for her, she will assist with all your needs and she will do it with pleasure.

This is such a great pawn shop. Jacque is very professional and nice. They really do care about their customers!!!