This is a huge hardware store with a vast amount of merchandise. There is a lot to look at. They…read morehave a reputation for being kind of snobby, but the lady who checked us out was very friendly.

Being in a the uptown section of Lexington be sure to keep your receipt of purchases from other…read morestores. When checking out my child was carrying a stuffed animal that was purchased from a small business store nearby. Oddly enough I guess Ace Hardware sells the same item and the associate asked if "I was going to purchase the item" my child was carrying. I informed her it was purchased at another store. I feel like once I said that the associate should have believed me, but insisted on seeing the receipt. She also mentioned " if she would have seen my child walk in with it she wouldn't need to see the receipt." Well no duh, so I said "call the cops and we can check all the cameras you guys have up." She then said "don't worry about it." I had to call my wife over and she provided a digital receipt from the small business purchase. I don't recall getting a thanks or apology from the associate. Could have been handed better by the associate. Would have been embarrassing if other customers were around but the only other person around was another associate. I've been going there many years and they have a good selection of many different items so I do recommend checking them out.

I will give credit to ACE. Even with the storm - they are open today. Even with all the people…read moreprepping - they had space heaters for sale. The staff at this location are all great and super helpful. They usually have the thing I need that I assume they will have. Glad to have them in my neighborhood.

I never go into Steelman's that I have to look for help! They approach me offering help! Then take…read moreme to where my needs will be met! Best service anywhere!

Stopped by to get a key made. Was immediately greeted as I walked I. The door. I told them what I…read moreneeded and was told to find the gentleman across the store. He made two keys super quick. I was in and out in less than 5 minutes. And they weee NOT EXPENSIVE! So nice to see that good customer service is still alive and well in a small business! Highly recommend!

Great locally owned small business. Good selection of merchandise. Lots of things not available…read morethat you can't get at some of the big box stores.

My first contact with this store was for a warranty repair on my Craftsman riding mower. I had to…read morepay the fee to have them pick it up and return it, but otherwise the repair was free. What I didn't like with that interaction was the fact that they returned my mower without letting me know they had returned it. Luckily, I have a Ring doorbell. I was notified of motion in my driveway. I went outside to look, and my mower was just sitting in my driveway in front of my garage door. They did not call me to tell me that they were on the way, and they did not ring my doorbell to let me know they were there to drop the mower off. I happened to be off work that day, and was able to move my mower inside my garage as soon as I knew it was there. If I hadn't been home, it would have sat there all day with the key in the ignition for anybody to steal. I'm just glad it wasn't raining out. My second contact with this store went much better. I needed to make a copy of my house key. Places like Lowe's and Walmart have moved to the key cutting kiosk, instead of having an employee do it. I prefer to have the hands on approach. I went to the back counter and handed the guy my key. He cut it for me, and I went to pay at the front register. I was happy to hear that it was only $3. Those kiosks charge about twice that much.

The local independent hardware store closest to me in the neighborhood. I stop here for stuff from…read moretime to time when I don't feel like driving to the big box retailer across town. Their selection may not be as deep as the big box guys, but they usually have what I'm looking for and at a fair price. Given that I don't have to drive very far is a big advantage for me. I'v had keys made here on more than one occassion and also some woodwork specialty tools, hardware and paint. The staff that I have worked with have all been friendly and professional. They have a large rental equipment section as well, although I've not used them, its nice to know its there if need be. 4 Stars - friendly service, a decent selection and competitive prices 01215

Excellent small town hardware store with great selections. There's always somebody available to…read moreassist you to find what you're looking for. Prices are fair.

Quality Hardware is everything you could ever want in a local hardware store. I've got fond…read morememories of coming here has a child 25 years ago and as a homeowner now, they are still my first choice when I need small hardware items, or when I need good advice. For the size of the store, it is really remarkable how much variety they have crammed in, and the absolutely amazing staff don't hesitate to help you figure out a solution to any problem. I can't tell you the number of times I have walked in with a poorly explained question, or half of a broken piece of something, and they've immediately identified what I needed, showed me where to find it, and explained to me the best way to fix something. For your average 90's kid who is maybe not the best a home repairs, Quality Hardware is constantly the lifesaver I need them to be on small home repairs! For bonus points, you can't forget how wonderful the fresh popped popcorn is. It really lightens up a frustrating unplanned repair to get a bag of delicious, fresh popcorn for less than 50 cents!

Had an issue with chain I had bought for my saw. Turned out to be the wrong one. They changed out…read morethe chain for the correct one even though it was already on the saw. Insisted on refunding the small difference in the price of the chain and gave me info on maintaining a saw I have owned for 40 years. Super down home friendliness and customer service!

After my first visit, from Googling Stihl dealers close to me. I found this store. This is the…read moreplace to go if you need Stihl parts and equipment. I live fairly close, so this is great not to have to drive to salisbury for parts. The owner dialed in my needs for a OEM spark plug, and nailed it! After new plug and air filter, it started first pull. Had tried 3 days with no luck. Don't know the names, but thanks to all three people who help that morning.... Just in case they are open at 8am sharp...

I've always had great experiences at this store. Staff is friendly. You can still get services…read morelike glass cutting, keys cut, etc. yes, pricing will not match the big box stores, but it's a neighborhood hardware store. They're changing branding to an Ace Hardware, so you can use your Rockwell coupons, etc. until their listing gets updated. I've always been able to find obscure plumbing pieces, closet hardware, etc. here. Propane refilling offered at a better price than an exchange cage. Besides, I'll gnaw off an arm to avoid Lowes and East fkn Innes Street.

Sign says they close at 6:00 I showed up at 5:56 and said I need just one item. Manager said to go…read moreto Lowe's. Screw that! Hope they go out of business.

This is a gem of a store! If you have ever wondered what a truly old original hardware store is…read morelike that has been mostly untouched by time, look no further. The staff are nice and friendly and willing to help. This store has tons of items your big box stores could only dream of selling. Great place for those items that are tough to find but not in most retailers. The screws and nails are still sold by the pound! They have been in business here since 1899! Thats over 125 years in business. Come by and take a look an a living piece of history, you will be sure to leave with something.

hardware hardware hardware... you want old timey hardware in a historical setting this is that…read moreplace! I've been in a few times buying things and I'm still not sure if this is a working hardware store or a historic site. There's tables full of tools and merchandise and bins of fasteners and they'll cut keys for you and I've even purchased gardening tools here but they just might be functional souvenirs from the coolest gift shop ever ;-) Really, there's spare parts and fluids and coatings in wall cubbies for things that were old when Moses was young; an amazing array of scythes, buck-saws, and other implements of indeterminate age but obviously well used and cared for as you would expect in these surroundings.

As a DYI person who is starting a tool collection, Harbor Freight is a great place to go for hand…read moretools and other tools to add to your collection. I went here on Sunday, but this wasn't my first visit, just the one I am posting on. I got a few things that would have overall cost me much more at a big box store. Are they the best tools in the world, likely not, but for the price and as someone who doesn't use them everyday it is a great place to get things that I really don't care if I hand it down to my descendants. I would recommend you sign up for their free account because they do send coupons and discounts that bring the costs down even more.

We have done many DIY projects recently and while we've spent a lot of time at larger stores such…read moreas Lowe's, harbor freight is always a second stop for us. They have a large variety at a more affordable price. Be sure to check out your local harbor freight for some of the best prices around! I also love that they mark the quality as good - better - best while not sacrificing pricing!

Was trying to find propane hoses and fittings for a Mr. Heater buddy heater... and I didn't know I…read moreneeded an associate's degree in thermodynamics to select the proper one. There were several dozen to choose from, and it was almost impossible to tell what would link together. I selected the coupling and hose I believed would work for me, and instead of making me buy it and go through a return process, they let me take it all out of the packaging and hook the heater (i had it in my car) to one of their store propane tanks to ensure it would all fit. It did, and then we conducted the transaction. This was just before a major winter storm. They were very patient with everyone who called, came in, and people like me learning on the fly, even though they were just inundated with calls and people. They do offer propane tank fill-ups here, and things like mulch, pine straw, hay, firewood, on a seasonal basis.

Southside Hardware Center is a locally owned business that carries all your name brand equipment…read moreneeds. We purchased our Traeger from them and go back anytime we need pellets, seasonings, etc for our grill. Staff is always kind and friendly.