I had a disappointing experience at this Home Depot. I approached three employees who were standing…read moreon the floor chatting. When they noticed me, two of them immediately walked away. The remaining employee had to call one of them back, and even then the interaction felt reluctant and unwelcoming. All I needed was to borrow a pen so I could label the back of paint chips, yet the response came across as rude and impolite. Customer service should feel approachable, especially for such a simple request.

As someone who has typically shopped with the competitor, I just left this location and received…read moreoutstanding service in every department. We asked at every corner if we needed help and staff were quick to assist. They also had a wide selection of parts that have been scare at other stores. At check out two welcoming associates assisted us. I don't typically leave reviews, however, after today- HD has my business.

Time for some yard repair and maintenance. I went to Home Depot on Brassfield. I found what I was…read morelooking for. The lady at check out is awesome. She is welcoming and helpful. She said she has been there 27 years! I will drive the extra miles (past Lowes) because of their consistent helpful staff.

This Home Depot location was the go-to location for locals to prepare for the winter storm. I got a…read morefew bags of ice melt/salt to spread out in my driveway and a shovel. Staff was very helpful with finding needed items and check out system was efficient. You get the option to receive electronic receipts.

It's an okay Home Depot - the entry doors are odd and in a weird place, forcing you to walk around…read moremowers and such to get in. While small, every time I come to this location I find it to be a petty annoyance. I don't go to Home Depot a lot so I don't know much about how this one stacks up to the brand in general. But as someone who frequents Lowes more often, this is a very large store with a good variety of things - although most of it is mid-tier quality. This store strikes a bit of a balance between being aimed at contractors/pros and the homeowner so that's good. I dislike the locations that focus too heavily on one or the other because I very often find myself needing something from both categories on most visits.

Needing to grab some lumber for a project, this Home Depot is convenient, easy to get in and out…read moreof, and prime location for other shops. Like all other home improvement stores, they offer a great variety of items, to help you with your home DIY projects. Also, like their competitors, this store is very hit or miss, and hard to find an employee to help should you have any questions, or need anything cut down to fit in your car. At one time, Home Depot had a moto, "You Can Do It. We Can Help."...those days are long gone, and if you're able to actually track someone down on the floor, generally, they have no idea about the product being sold in their department. Bottom line, it's a good location to go to for convenience of hitting other errands in the area, but only if you know what you need, and don't need any assistance.

I'm amazed every time I visit Home Depot how far they've deviated from their slogan "you can do it,…read morewe can help". You used to be able to stop into any Home Depot and find someone in any department that was knowledgeable and willing offer help or suggestions. Now when you go, good luck finding anyone, let alone anyone that will be able to help you. I typically find myself leaving this store very frustrated, and instead relying onto YouTube to find the info I need for what I'm working on. That being said, the store still does carry most anything and every thing you'd need for home projects, so if you know what you need, what you're doing and how to do it, this is a great place to pick up your supplies, just don't go in hoping ti get help

Nick Was amazing! We called ahead to see if they had the Christmas tree we wanted and we're worried…read moreit would sell out (we talked to Nick) because both of the Greensboro locations sold out of it. When we got to High Point, which was very much out of our way, we couldn't lift the tree so we called someone from garden services. It just happened to be Nick. He had already pulled one aside for us and put it on a cart he then took us to check out and took it to our car.

Needed a last-minute key made and this location was the closest place to have this done quickly…read more I walked in, headed straight for the aisles. Though I wasn't for sure where the keys are made. Within seconds, I spotted the kiosk placed near the self-checkout area. I didn't feel as if I was blocking anything or in the way of the walkways. I appreciate the easy path to finding it. Once there, the on screen instructions will guide you through the process. The price was $5.34 with tax. Note that this price was for a house key. Prices may vary for car keys and other types of keys. The entire process felt like a couple of minutes, tops. Overall, the 1-minute key machine served its purpose and saved the day! I was even offered a free 2nd key during my checkout process. I did not receive a physical receipt but they will email one after. I'll be back to gather my gardening supplies later this month. I usually shop here for my home plants and outdoor garden activities. Glad I could accomplish a last minute errand. Though I didn't require assistance from any employees today, I did greet a few on my way out.

If you know, you know! If you don't, here's my review..time to get my yard spring/summer ready, so…read morea group of us went at 8:00pm on a Friday night..smh. We got mulch which was on sale. I found a patio set that was also on sale. The customer service desk associate was helpful. They have a good sale on outdoor items.

I really want to like Home Depot, but they make it impossible. Last June I ordered 10 sheets of…read more23/32" Tongue and Groove OSB flooring along with a sizable hack of board lumber, drywall, and scaffolding. Home Depot Customer Care (HDCS) assured me the order would arrive same day. Scheduled day came and went. Called HDCC following AM and stayed on intermittent hold as HDCC representative went back and forth with me and Statesville store. "We're loading it now for tomorrow AM". First truck arrived about 9 AM with only the board lumber and drywall. IDK my driver's name but he went above and beyond taking care not to damage drywall (on bottom of stack) and placed it with piggyback forklift exactly where I wanted it in shop (I don't know how considering terrain, but it was obvious he'd done this before). Another truck arrived latter towards noon and dropped off scaffolding with no problems. No OSB flooring today. This is TWO DAYS Next AM, the phone call "ping-pong" with HDCC and Statesville Store continued. "It's being loaded for tomorrow AM." was the answer again. I waited the next day until 2 PM and not wanting to waste another day, I called store-switched back and forth without anybody providing any believable answer. They all seemed very confused. I worked and got home around 9 PM with 3/4" plywood leaning up against the utility pole near my house; 86' from shop door where it was supposed to be delivered. I was very mad but spent an hour or two in shop assembling scaffolding to find a seized caster. I wanted to be mad at HD but it was obviously a manufacturer defect. I called store following AM and complained about scaffolding and incorrect sheeting. I was showered with apologies and excuses. "We'll have delivery drivers call you tomorrow and set up a pick-up time for scaffolding and drop off new." I asked for a time and was reassured they would call so I could work till time and meet them at shop. I did small things around shop till about 1 AM just to try and get ahead and work off steam. Needless to say I got to sleep very late and was going to catch up since I lacked the materials to proceed with job...I was OK with that, I deserved a sleep late morning. WITHOUT APPOINTMENT or warning, I get a SWAT raid style knock on door at 6:40 something AM with a box truck in driveway wanting to pickup the scaffolding. I throw on some clothes, half asleep, and we go to the shop to get scaffolding. During the shuffle, my Dewalt Miter Saw (that I've had for over 23years) breaking the front, right cast aluminum leg rendering the saw useless. I was livid by this point! I "laid" the scaffolding on its side, removed the faulty caster, jumped in the delivery truck and cut a box open where the casters were packaged, grabbed one, gave the defective caster to the driver, and "asked them to leave". Still no OSB flooring. I called the store and spoke directly to Carlos, the general manager. He was empathetic and obviously frustrated himself. He asked me to bring the saw to the store for him to see. I did later that morning and he gave me a new RIGID Compound Miter Saw (R4123) in the box as a replacement and I kept my Dewalt. I may get it fixed, but will never get rid of it for sentimental reasons. Carlos explained at length about the issues with contract delivery drivers and though I don't understand how he can issue work orders to someone HE IS PAYING to do the job, but they will do whatever they want like refuse a delivery or unload part of an order and leave it at the store if they don't want to bother with it. Where's the work ethic? Anyway, I left with my new saw, which I was skeptical about but have come to love! This thing has great features and is built like a tank! (because of that, Carlos earned my business on a RIGID Table Saw (R4550), RIGID Sliding Miter Saw (R4222-AC9960), and too many RIGID power tools to recount. Feeling hopeful this was a turn-around in this nightmare, I to home to find the customer had called and canceled the job because they felt "I was stalling and making excuses". I also found the plywood had been picked up the plywood and left some OSB...wrong count (1 sheet short)....wrong type (1/2" instead of 23/32") and it was not even tongue and grove; all of which made it completely useless as subfloor. Guess that was now irrelevant since I lost the job due to previous HD blunders. BUT! The worst part was the delivery itself. They THREW THE SHEETS DOWN ON THE FRONT STEPS OF MY HOUSE (see pic) blocking access to the front door and dangerously near my wife's van. I called the store and DETONATED!! The next day, the wood was gone. I refused to use HD delivery again until Hurricane Helena hit. I give HD a second chance to take advantage of special offers, but that experience is ongoing and as convoluted as my previous nightmare. The Statesville HD personnel seem good, but their accessory services are HORRIBLE AND DANGEROUS! Pick it up yourself or go to Lowe's.

Ordered a Washer, dryer, and refrigerator a week ago. Made…read morean appointment with the sales rep. and was on my way. Well, I get a call from the delivery driver that the truck broke down on the day of the appliances delivery. Ok, I'm a truck driver and know that is used sometimes as an excuse to be late. Checked with his supervisor and is true. No problem, make an appointment for the following day. Waited 4 hours. No call, no show. I'm a little annoyed right now. Spent 2k at the store and not getting the professionalism as Homie claims. This comes after waiting a week for the appointment

Home Depot straight up blew me away today. The way the treated me, my family and especially my dog,…read morewas really great. I say all that as a now wavering, formerly super dedicated Lowe's guy with probably 100+ trips under my belt. From the second I walked in, the customer service was on point. Multiple employees checked in with me without me having to go find anybody. There was even a greeter up front talking about one of their services, but it wasn't pushy. Just solid, professional interaction. Here's what really did it for me. I came in looking for a zero gravity chair. Asked about it out in the outdoor section and at first it looked like they didn't have it. No big deal, I was already moving on. Instead, my man took the time to check again, scan deeper, realized there might be some in another section, then came and found me. Didn't point. Didn't wave me off. Came and got me and said "hey brother, follow me, I think we've got it," and walked me straight to it. That follow through is what separates good from great. I had three different employees engage with me during that visit and I didn't have to chase a single one of them down. I've had plenty of good experiences at Lowe's, but I can count on one hand the number of times I've had that level of proactive help. Most of the time you're trying to find somebody, and even when you do it's not their department or they're not sure. Today, Home Depot took a clear step ahead for me. Aside from them giving me the chair for free, I couldn't have asked for anything more.

The first Saturday of the month they offer a free building class for children. We have been to four…read moreclasses and it's really fun and hands on. After the class we usually shop they have everything here! Even Christmas lights and house plants! Staff is always welcoming and nice. Prices are affordable and sometimes even cheaper than Walmart.

I would like to give a shout-out to one of your employees at the Lowe's Home Improvement near…read moreWendover. My 90-year-old mother and I went yesterday afternoon to purchase a kitchen sink and faucet. Immediately upon going to that section, we were met by an older gentleman employee named Paul. He had an accent. He asked us if he could help us and spent the next 30 minutes with us explaining what we needed and showing us around. I don't think I have ever experienced such "experienced" help at a Lowe's before. The fact that he approached us was commendable, first of all, and the fact that he stayed with us asking questions about our kitchen, and helping pick out what we needed (since we also have a garbage disposal). We would have left without the right parts if it had not been for him. I hope someone in your company will make sure Paul gets the recognition he deserves, because his customer service was A+++.

This Lowe's is just like any other. They offer a good variety of materials for home renovations,…read morelandscaping, plumbing, electrical...anything you may need. Quality of the material is sometimes a bit questionable, depending on what you're needing. Pricing is ok, and they offer a discount when using your Lowe's credit card. The one thing this location lacks is customer service. We recently ordered something online and the only option was to have it delivered to store. When I arrived at the store, it took me a while to find an associate, I asked where I picked up online orders and they directed me to the right area. Got over to online order area where I found a screen and scanned a barcode from my confirmation email. Then you have to wait for an associate to come...after about 10 minutes of waiting we finally flagged someone down to begrudgingly help get our order from the storage room. Perhaps hiring more people would help with the lack of customer service, or better training. Either way, I will probably avoid this location or go to their competitor to fill future needs.